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UK Restaurants Look Set to Recover as Consumers Still Prefer to Dine Out
The NPD Group says amid the severe and unprecedented COVID-19 business pressures affecting Britain’s out-of-home (OOH) foodservice industry, the delivery channel has been a welcome success story. Comparing the January-to-October period this year with the same period in 2019, delivery is up 14% in visit terms to 804 million and has seen a 40% increase in spend to £5.7 billion. However, although delivery has met a need during this unprecedented period of enforced home living, working and entertaining, NPD’s research shows...
Nielsen: Thanksgiving Highlights COVID-19 Divide
In a year unlike any other, even Thanksgiving is not immune to polarization in the U.S.
As we confront ever-rising COVID-19 cases and physical and financial restraints, this year’s Thanksgiving festivities will look and feel drastically different, depending on location, generation and the financial impact of the pandemic. Yet from online shopping to price hikes, consumers share commonalities in confronting a Thanksgiving unlike any other.
Americans are almost perfectly split on whether they’re planning to...
Postmates Reveals Unprecedented Ordering Trends of 2020
Postmates revealed the unprecedented ordering trends of 2020 and it's clear 2020 was a year like no other.
The year started on a predictable note, with popular New Year's Eve hydration hangover remedies like Gatorade spiking 197% (WoW) on New Year's Day. Customers fell in love with heart-shaped pizzas this year (+1,800% YoY) on Valentine's Day where there was also a 4,462% (WoW) increase in orders for flowers - not too surprising. But in early March, as the global pandemic was declared and shelter-in-place orders began...
Sysco Eliminates Minimum Delivery Requirements and Offers Services to Support Restaurant Industry
Sysco Corporation announced it will eliminate minimum delivery size requirements for customers’ regularly scheduled delivery days as part of the company’s Restaurants Rising campaign. This change is effective on Nov. 16 for all U.S. Broadline, FreshPoint, Buckhead Meat and Newport Meat customers.
Removing minimum delivery requirements is yet another way Sysco is leading the industry in supporting the success of restaurants, providing operators significant added flexibility in managing their business and making it easier to...
Nathan’s Famous Expands Through Third Party Delivery to Canada
Nathan’s Famous announced the expansion of their menu offerings to Vancouver, Canada. The menu will be available to consumers through Uber Eats third-party delivery only now, and then in approximately two weeks SkinTheDishes and then DoorDash. Nathan’s Famous will offer its classic hot dog and fries as well as its expanded menu featuring premium burgers, hand-dipped chicken favorites and more.
“We are excited to bring the Nathan’s Famous menu to Vancouver, British Columbia for the first time in the brand’s history,” said James Walker, SVP, Restaurants. “We are confident that the brand will...
BJ's Restaurant & Brewhouse Brings Tailgating Home with Brewhouse Homegating Packs
Fall is here and that means football season is officially in full swing. Sports buffs know that game day isn't complete without the cherished tradition of tailgating. That's why BJ's Restaurant & Brewhouse is bringing the tailgating experience from the stadium to the living room this season with the introduction of the new Brewhouse Homegating Pack.
The Brewhouse Homegating Pack allow fans to recreate the excitement of a tailgate from the comfort of their own home by indulging in gameday favorites such as wings, pizza, award winning BJ's Handcrafted Signature Beers, and more. The crowd-pleasing package includes...
Consumers Likely to Continue Increased Usage of Takeout and Delivery
With indoor dining restaurant traffic significantly curtailed due to COVID-19 restrictions and concerns, the availability of takeout and delivery options became more important for consumers and restaurants. Many foodservice operators began offering these options recently, and consumers have increased their usage of takeout and delivery.
According to the National Restaurant Association, the uptick in takeout and delivery frequency was visible across each of the three major dayparts in recent months. The Association reported that 66% of consumers said they ordered takeout or delivery for dinner last week. That is up from 58% during the last week of February.
The trend was similar for lunch. About 47% of consumers ordered takeout or delivery for lunch last week, a level that has...
Rabobank: The Rise of Food Delivery Platforms
The fast rise of food delivery has created a new powerful middle man in the form of delivery platforms, which are increasingly becoming a force to be reckoned with. Even though the sector has expanded very quickly, most platforms have been losing money for years.
“The business model of delivery platforms has sparked discussion and criticism. Many delivery aggregators are struggling to make profits, with most of them losing money every year,” according to Marjolein Hanssen, Analyst – Consumer Foods.
“On the one hand, investors push them to start making these profits, while on the other hand, food delivery platforms are pressured to...
Technomic's Take: What’s to Come in 2021
It’s not easy to forecast the future when the ground keeps shifting underneath. The foodservice industry has had to be more nimble than ever this past year, and everyone is eager to bounce back and embrace a clear sense of normalcy. Yet several big questions loom large: Is a COVID-19 vaccine on the horizon soon? Which areas of the country will recover quickest? And when will consumers feel comfortable about dining indoors again?
Despite the many ambiguities that exist, Technomic's outlook for the industry remains optimistic. Up-to-the-minute strategies are positioning foodservice segments to kick off a wider resurgence through 2021. Optimizing the menu, directly...
Boston Market Introduces Holiday Meal Options
Boston Market is aiming to bring families together both near and far with countless affordable holiday meal options for every type of celebration, no matter how different it may look this year. Whether gathering with family in-person around the table or across the country over the internet, Boston Market has you and your loved ones covered this holiday season with complete meal solutions starting at just $10.99 per person.
"With all that has happened this past year, connecting with friends and loved ones over a delicious meal to celebrate the things that matter most has never been more important," said Boston Market President, Randy Miller. "That's why we're serving up decadent, hassle-free meals in a variety of ways that allow families to...
The COVID-19 Pandemic Causes Eating Patterns in America to Take a Sharp Turn
Annually, The NPD Group collects a year’s worth of data from its daily tracking of how U.S. consumers eat away from and in home and compiles the topline trend into a report that’s been called "Eating Patterns in America" for the last 35 years. This year’s recently released Eating Patterns in America captures how in mid-March, the daily rhythms of consumers’ lives, including their eating patterns, were suddenly disrupted by the COVID-19 outbreak.
“With mandated shelter-at-home and restaurant dine-in restrictions across most of the country during the pandemic, we have had few options other than to prepare most of our meals at home,” says David Portalatin, NPD food industry advisor and author of Eating Patterns in America. “Working from home, schooling at home, and preparing...
Yum China Reports Third Quarter 2020 Results
Yum China Holdings, Inc. reported unaudited results for the third quarter ended September 30, 2020.
Impact of COVID-19 Outbreak and Mitigation Efforts
Third quarter operations improved, although still impacted by reduced traffic at transportation and tourist locations, the delayed and shortened school holiday and the other lingering effects of the COVID-19 outbreak. Dine-in volume has been recovering, while delivery and takeaway remained popular options. The Company's primary focus continues to be safety, efficiency and driving traffic. We launched attractive digital and membership campaigns with...
Applebee's Announces Halloween Wings Deal
Halloween is almost here, and Applebee’s is putting a new spin on trick-or-treating for guests around the country. For one day only on October 31, wing lovers can celebrate at participating locations with Halloween Wings – a free order of Boneless Wings with any purchase of $30 or more for To Go or delivery through Applebees.com.
Each order of Applebee’s Boneless Wings is served with ranch dressing and celery on the side and is tossed in sauce like Classic Hot Buffalo, Sweet Asian Chili or Honey BBQ. Guests can visit Applebees.com or the Applebee’s mobile app to order and...
DoorDash And Taco Bell Announce Nationwide Partnership
DoorDash and Taco Bell announced their new partnership across over 5,500 locations nationwide. In celebration of the partnership, starting October 15, registered DoorDash users can get 50 percent off Taco Bell’s biggest nachos box ever, the Nachos Party Pack, with a $0 delivery fee when they spend $15 or more. The deal is exclusively available on DoorDash beginning October 15 through October 24.
“We’re excited to team up with DoorDash to give our fans the ability to satisfy their cravings for Taco Bell more easily,” said Nikki Lawson, Taco Bell’s Chief Global Brand Officer. “Growing delivery has always been a priority for the brand and through this partnership...
Little Caesars and DoorDash Announce Marketplace Partnership
Little Caesars and DoorDash announced a major expansion of their exclusive partnership, extending the availability of Little Caesars delivery to the DoorDash app and website. Little Caesars delivery, already available directly through the Little Caesars app and website in the US and Canada, will now also be available on DoorDash's third-party delivery marketplace for the first time.
"Little Caesars is committed to providing quality, convenience and value to our customers, which is why earlier this year, we partnered with DoorDash to make fast and affordable Little Caesars delivery possible through the Little Caesars app and website," said Ed Gleich, senior vice president of innovation at Little Caesars. "Today, we're excited to expand our product availability to the DoorDash app so pizza lovers can have even more options for...
More Than 60% of Americans Have Dined In a Restaurant in the Past Month, Despite COVID-19 Concerns
A survey of 501 people in the U.S. found that 63% of Americans ate at a restaurant at least once in July, with 22% dining in a restaurant five or more times. At the same time, 58% of Americans said they would feel uncomfortable or very uncomfortable eating in a restaurant because of the coronavirus. The study was conducted by B2B research firm The Manifest.
The contradiction between people's discomfort about in-restaurant dining and their actions is likely a result of access to outside dining options during the summer months.
With as many as 75% of restaurants at risk of going out of business, local restaurants and small business restaurant owners must prepare for...
Research and Markets: Consumer Spending in QSRs and Growing Online Food Delivery
According to Research and Markets, the U.S. foodservice market is projected to witness a CAGR of 3.7% during the forecast period, 2020-2025.
Increased digitalization of food service is among the primary factors driving the market, as consumers find it comfortable to book prior and make payments online.
Fast food restaurants focusing on organic produce and healthy food are expected to be the focus of the market in the future. In the United States, the demand for organic food is rapidly rising. However, factors, like...
China Declares War on Waste in Food Catering
Ongoing anti-food waste campaigns in China aim to reduce food loss in catering. Although China seems to have no immediate worries about food shortage, the coronavirus pandemic, the geopolitical turmoil, and the escalating trade tensions with leading exporters have the potential to restrict China’s access to edible oil and protein meals. China is highly dependent on these imports, often in the form of oilseeds, which are then domestically processed.
Based on Rabobank’s analysis, eliminating waste in food catering (including restaurants, group dining and food deliveries) could make up to 5% of the nation’s soybean imports (5m metric tons) and 6% of the palm oil imports (0.4m metric tons) unnecessary. In addition, 10m metric tons of feed grains, mostly corn, could also be ‘saved’ this way. As China’s corn is experiencing...
Sweet Earth Foods Launches Plant-Based Bacon Cheeseburger in Foodservice
Sweet Earth Foods, a Nestlé brand and award-winning plant-based food innovator, announced the launch of their Plant-Based Triple Play, a fully plant-based bac'n cheezeburger to debut in foodservice.
The launch will debut at The University of Massachusetts Dining Program, which is the largest collegiate dining program in America and a recognized leader in campus food quality, nutrition, and innovation.
To celebrate National Cheeseburger Day (September 18th), they'll feature the Sweet Earth Plant-Based Triple Play in their Amherst location's dining halls, take-away, through...
Dunkin' Delivery with DoorDash Now Available at 3,500 Restaurants Nationwide
Dunkin' and DoorDash have teamed up to make delivery available at approximately 3,500 Dunkin' restaurants across the country, with further expansion planned over the coming months. To officially kick off the relationship, DoorDash is treating guests with a special offer. Starting September 15 through September 21, consumers that spend $10 or more on Dunkin' through DoorDash will be eligible for a free 25-count box of Munchkins and a $0 delivery fee.
According to Brandy Blackwell, Director of New Business, Delivery & Catering, for Dunkin' U.S., "Dunkin' guests know they can count on us to offer the most convenient ways to enjoy their favorite coffee and...
US Foods Fall Scoop Helps Restaurant Operators Stay On Point With Evolving Off-Premise Trends
US Foods Holding Corp. announced the launch of Fall Scoop 2020, titled “On Point With Off-Premise – Designed To Make It.” This special edition of Scoop features 14 products designed to address trends within off-premise dining such as labor-saving products perfect for DIY meal kits and products that will help ease diner safety and hygiene worries, including tamper-evident packaging and sanitation items.
“The restaurant environment has changed immensely with the surge in off-premise dining, and the ability for restaurant operators to adapt with creativity, labor savings and safety in mind is...
Postmates Becomes Official On-Demand Food Delivery Partner of The NFL
The National Football League and Postmates, have entered into a multi-year sponsorship agreement making Postmates the first official on-demand food delivery partner of the NFL. Postmates is also an official sponsor of NFL premier events including the Super Bowl, Pro Bowl and Draft, to name a few.
"People across the country aren't just ready to order their favorite gameday foods, they are eagerly awaiting the return of football. While most fans won't be able to physically go to the game, this partnership with the NFL allows us to bring the gameday experience, and...
Kentucky Fried Chicken Announces Partnership with DoorDash
Kentucky Fried Chicken announced that its world-famous fried chicken is now available for order and on-demand delivery through DoorDash. To celebrate the new partnership, KFC and DoorDash are offering fried chicken fans across the U.S. an irresistible deal: Beginning September 8, through Thursday, September 17, customers will receive 12 free chicken tenders with the purchase of select KFC bucket meals on orders placed through the DoorDash website or app with promo code KFC12.
To sweeten the deal, customers will also receive $0 delivery fees alongside their select bucket meal purchase, available from more than 3,000 KFC restaurant locations through September 17.
Since 1952, KFC has helped families enjoy a bucket of fried chicken practically anywhere, traveling easily while staying fresh and ready-to-eat. Some might even say...
Del Taco and Beyond Meat Team Up with DoorDash to Offer Free Delivery this Labor Day Weekend
Del Taco Restaurants announced a new way to relax and enjoy a plant-based meal at home this Labor Day weekend, thanks to the brand’s partnership with Beyond Meat and DoorDash. Starting this Friday, September 4, through Monday, September 7, fans can use the DoorDash app to receive free delivery on all orders that include any Epic Burrito with Beyond Meat.
Del Taco’s foil-wrapped Epic Burritos deliver fast-casual quality with fast food convenience and value. Each burrito weighs about one pound, and are loaded with premium, fresh ingredients, and offered in combinations including...
Instacart Adds 7-Eleven as First National Convenience Store Partner
Instacart and 7-Eleven announced a new collaboration that brings same-day delivery to customers, often in as fast as 30 minutes. Together, Instacart and 7-Eleven now offer delivery of thousands of convenience, alcohol, and grocery items from the store to customers' doors in participating pilot markets. The multi-phased launch is live in more than 750 stores in Dallas, Miami, Baltimore, Washington D.C. and the surrounding areas, with plans to expand nationally to more than 7,000 7-Eleven stores across the U.S.
"We're excited to introduce 7-Eleven as Instacart's first national convenience store partner. 7-Eleven is a beloved, generational brand with a deep legacy. Most of us grew up with a 7-Eleven in our neighborhood and probably remember...
Demand for Foodservice Single-Use Products Boosted by Surging Off-Premise Dining
The COVID-19 pandemic is causing severe disruption in the nearly $4 trillion global foodservice market:
Church's Chicken Introduces New "Go Box"
Originally established as Church's Fried Chicken To Go, Church's Chicken was built on the idea of convenience and accessibility for quality, value, and Texas-inspired flavor – which has become an even more pronounced focus for the brand today.
With COVID-19 significantly shifting consumer habits and increasing demand for off-premise dining, Church's is reconnecting with its to-go roots by offering a signature carrier option for guests to grab and go. Church's new "Go Box" provides...
Incogmeato Launches Partnership with Postmates to Bring a One-Bite Challenge to Plant-Based Skeptics
To celebrate National Burger Day on Aug. 27, Incogmeato by MorningStar Farms is issuing a simple challenge to flexitarian eaters in Dallas and Denver, and Twitter users nationwide – give Incogmeato's plant-based burger just one bite.
Sixty percent of Americans want to eat more plant-based but hesitate due to fears it won't taste as good as meat. Incogmeato is attempting to reassure flexitarians that its line of plant-based burgers, brats, sausage and chik'n nuggets look, cook and taste just like the real thing. To make overcoming first bite fears easy, Incogmeato is...
Panera Accelerates Digital Commerce and Off Premise Offerings
Panera is making it easier to order food through Google Search, Google Maps and Google Assistant. As more people search for and order food online, the integration with Google's platforms expands Panera's off-premise capabilities and accessibility to meet the customer where they are. Available at participating bakery-cafes across the country, guests can easily order their Panera favorites through Google for contactless Curbside Pick-Up or Delivery with the touch of a button. For a limited time, guests who order Panera through Google will receive 20% off their first Delivery or Curbside Pick-Up order of $20 or more.
The ability to order directly on Google will allow Panera to further embrace the growing trend of mobile food ordering, where guests can easily place an order directly from their local bakery-cafe. Seamlessly integrated with contactless payments including...
Domino's Introduces New Chicken Taco and Cheeseburger Pizzas
Domino's has introduced its newest specialty pizzas, the chicken taco pizza and the cheeseburger pizza, which were created for delivery.
"We're excited to add even more options to our lineup of delicious specialty pizzas," said Art D'Elia, Domino's executive vice president-chief marketing officer. "Now friends and family who are craving a taco or cheeseburger on pizza night won't be disappointed. Domino's new taco and cheeseburger pizzas are sure to...
White Castle Teams Up with Postmates
Postmates has partnered with White Castle, America's first fast-food hamburger chain and the home of The Original Slider to offer customers on-demand delivery.
"White Castle has been serving its customers for almost 100 years, and we are proud to be a part of their...
Postmates And Panera Partner to Bring Panera Favorites Straight to Doorsteps
Postmates and Panera are teaming up to conveniently bring freshly prepared, wholesome soups, salads and sandwiches to customers at participating Panera locations nationwide. Whether customers are craving freshly baked bread, their morning coffee and pastry or a comforting bowl of mac and cheese, Postmates and Panera have them covered with contactless delivery. To celebrate this exciting partnership, Postmates and Panera have launched the "Food Mood" promotion featuring Postmates' first ever virtual "Food Mood" ring which will determine a surprise offer.
"At Panera, our goal is to make high quality, delicious food accessible for all. We are excited to partner with Postmates to provide a new level of convenience for customers and reach...
Consumers Are Eager to Dine Out and Support Local
Fatigued by cooking at home, consumers are anxious to dine at their favorite restaurants according to a new Oracle Food and Beverage study. The survey found that 59% of US and 47% of UK consumers plan to dine-out as soon as they are able. In fact, as soon as it's deemed safe to reopen, 26% of US respondents and 14% of the UK said they plan to return in the first week.
Diners are looking for reassurance on cleaning procedures and technology to reduce contact with servers. Forty percent of those surveyed in the US and 39% in the UK said they would feel safer if they could view the menu from their mobile device, while...
Uber Sees Doubling in UberEats Operations as Ride Hailing Business Stays Low
On August 6, Uber Technologies Incorporated (San Francisco, CA) announced its quarterly earnings results. The company's UberEats unit remains the bright spot for the company, seeing revenue doubled to $1.2 billion as Americans continue to stay at home despite changes in restaurant operation across various states since April. This is in contrast to the ongoing sharp declines in the company's flagship ride-hailing unit as fewer riders and drivers in the US returned to the platform despite improvements in other countries where coronavirus effects are currently more muted...
Applebee's to Celebrate National Chicken Wing Day with Special Offer
This Wednesday, Applebee's is celebrating National Chicken Wing Day. On July 29th, Applebee's is offering guests buy one, get one free for to go or delivery on any of its wing options. The offer is valid for online orders only, which consumers can place through the restaurant's website or app for carside pickup or delivery.
Guests can choose from two orders of boneless, two orders of bone-in, or one of each. Once added to the cart, consumers should enter WINGDAY at checkout to get the deal. Options include...
Denny's Announces Free Delivery for the Remainder of 2020
Denny's announced the opportunity for all Rewards members to receive free delivery for the rest of the year through the Denny's on Demand platform.
Denny's Rewards members just need to place an order between July 27 – August 9 and they will receive a weekly coupon via email to be redeemed for free delivery once a week until the end of 2020. Non-Rewards members can still get in on the free delivery action by signing up for Denny's Rewards and placing an order between July 27 – August 9.
"Over the past several months as in-restaurant dining has been in a state of change due to COVID-19, we have seen...
Hard Rock Cafe Announces Free Delivery Promotion Through July 28 in Partnership with Grubhub
Hard Rock Cafe announced participating U.S. locations are offering free delivery on orders of $10 or more now through July 28 in partnership with Grubhub, to bring guests' favorite Hard Rock Cafe dishes directly to their home.
Guests looking to place an order for delivery or takeout are encouraged to visit www.hardrockcafe.com or Grubhub.com to view the menu and make a selection. Diners can then place their order through Hard Rock Cafe or Grubhub's website, as well as Grubhub's mobile app.
In addition to the limited-time delivery promotion, Hard Rock is offering a free kids meal with purchase of an adult entrée. Kids menu favorites include...
Foodservice Associations, NFI Praise PLUS Act Aimed at COVID-19 Relief for Distributors
Representatives Darin LaHood (R-IL) and Jimmy Panetta (D-CA) introduced the Providing Liquidity for Uncollectible Sales (PLUS) Act. The legislation, which provides a tax credit to offset uncollectable debt incurred due to COVID-19 shutdowns, received support from the United Fresh Produce Association, the International Food Distributors Association (IFDA), and National Fisheries Institute (NFI).
Shutdowns lead to significant losses in the foodservice distribution sector as restaurants and other entities were unable to pay distributors for products...
7-Eleven Launches Order Ahead and Expands Delivery Footprint
7-Eleven's proprietary 7NOW delivery app has officially expanded to offer customers the option to order and pay for items ahead of time, offering added convenience and minimized time spent in stores.
“As people struggle to adapt to new routines in response to the COVID-19 pandemic, 7‑Eleven is committed to helping customers get what they need — when, where and how they need it,” said 7‑Eleven Chief Operating Officer Chris Tanco. “The new pickup option on our 7NOW delivery app is an example of how we’re meeting customer’s needs to be in and out of stores quickly with minimal touchpoints and increased physical distancing, while also...
Tim Hortons U.S. Partners with Grubhub for Delivery in Select Markets
Tim Hortons U.S. is partnering with Grubhub, a leading online and mobile food-ordering and delivery marketplace, to offer delivery in select regional markets, including Grand Rapids, Michigan, Detroit, Michigan, Rochester, New York, and Columbus, Ohio. For a limited time, Tim Hortons guests can receive free delivery and a free 10-pack of Timbits on orders of $10 or more exclusively through Grubhub.
From bakery favorites, including the new line of Dream Donuts, to Tim Hortons signature coffee, it has never been easier to get Tim Hortons delivered. Guests in select markets can now easily order all their Tim Hortons favorites through...
Grubhub Releases Second Annual State of the Plate Report
We're officially in the second half of 2020, and it's time to turn the dial back to take a look at how we ate our way through the beginning of a year unlike any other we've seen before. Grubhub, a leading online and mobile food-ordering and delivery marketplace, launched its latest report, "State of the Plate", looking at trends across the more than half a million orders placed a day. Grubhub's mid-year report checks in on the popular food trends to date and what quarantined Americans ordered through contact-free delivery, and predicts what we can expect to see more of in the second half of the year.
From grabbing a chorizo burrito (270% more popular) for breakfast, a cheesy breadstick snack (412% more popular), a plant-based burger (291% more popular), or a fit-for-quarantine meal kit (orders of meal kits rose 55%), below are the trends loved so far this year...
Ghost Kitchens on the Rise in a Post-COVID World
The coronavirus pandemic has hit the restaurant industry hard, with the Independent Restaurant Coalition reporting that 85% of independent restaurants may go out of business by the end of the end of the year. While some restaurants were forced to temporarily close, others focused on making sales through delivery and takeout. And with COVID-19 changing the way that some people eat out, some restaurants, like Pokeworks, are looking to the future.
Pokeworks launched in 2015 and has grown to over 50 locations all over the country...
Uber to Acquire Postmates; Will Keep Consumer-Facing App Running Separately
Uber announced on Tuesday that they have reached a definitive agreement to acquire Postmates for approximately $2.65 billion in an all-stock transaction. The deal, once completed, will keep the consumer-facing Postmates app running separately.
As we reported last week, Uber was said to be in talks to buy Postmates after their deal with Grubhub fell apart in June. The New York Times reported that Uber made an offer of about $2.6 billion, however, their offer came at the same time that Postmates reportedly decided to...
Wingstop Opens First Ghost Kitchen in U.S.
Wingstop has announced the opening of its first domestic ghost kitchen located in the brand’s hometown of Dallas.
At the onset of COVID-19 in March 2020, Wingstop moved quickly to close its dining rooms and shift to 100% off-premise. Wingstop was well-positioned based on its pre-COVID investments in digital and technology platforms, allowing for the brand to seamlessly shift from 80% off-premise and adapt to the change in consumers’ dining behaviors. The resiliency of Wingstop was demonstrated in its April 2020 same-store sales growth of 33.4% and 65% digital sales, which included a delivery sales mix of more than 30% of total sales.
“We have a goal to digitize 100% of transactions as we drive to become a top 10 global restaurant brand and we believe ghost kitchens are a great step for the brand as...
More Food Delivery Consolidation? Uber in Talks to Buy Postmates
Another major acquisition in the food delivery world could potentially be in the works. Uber is reportedly in talks to buy Postmates after their deal with Grubhub fell apart a few weeks ago.
While Uber and Postmates have declined to comment, The New York Times reported on Monday that Uber made an offer to acquire Postmates for about $2.6 billion. However, their offer comes at the same time that Postmates has reportedly decided to revive their plan for an initial public offering. Postmates, which is considered the fourth largest...
Domino's Introduces Carside Delivery
Domino's Pizza is offering customers of the brand yet another way to carry out their favorite pizza: via Domino's Carside Delivery. Domino's Carside Delivery is a new contactless carryout option that customers can choose when placing a prepaid online order, and it is now available in stores across the U.S.
"Domino's is all about providing a delicious, hot meal, the way customers want it – whether via carryout or delivery," said Dennis Maloney, Domino's senior vice president-chief innovation officer. "Domino's Carside Delivery gives customers the option to stay in their vehicle while...
Chipotle Announces Partnership with Grubhub to Expand Delivery Footprint
Chipotle Mexican Grill announced that it is partnering with Grubhub, the nation's leading pickup and delivery marketplace with the largest network of restaurant partners, to expand its delivery footprint in the U.S. Chipotle and Grubhub have established a fully-integrated partnership to provide efficient operations and a seamless diner experience, ensuring food arrives as fresh and fast as possible. Available now, customers can order from Chipotle locations through the Grubhub app or Grubhub.com.
Digital orders from Chipotle are customized via the brand's Digital Kitchens, which are comprised of a dedicated ingredient station and operated by a special team in nearly all Chipotle locations. Chipotle deliveries also feature a tamper evident packaging seal to help ensure food is untouched during delivery. Grubhub users will also...
Church's Chicken Rallies in Q2, Sets Sights on Continued Growth and Positive Momentum
Just six months ago, Church's Chicken turned in its best performance in ten years for comparable same-store sales, and made 2020 the launch date for the brand's five-year strategic plan. Then, like all restaurants and businesses, plans were set back due to COVID-19 and the brand enacted a refocused action plan in response. Overall, the COVID-19 sales challenges were only temporary for Church's, as it reports that domestic sales have returned to pre-pandemic positive trends the past two months.
"Without question, our ability to weather this crisis is due to our entire franchise community, corporate and restaurant team members coming together to quickly and effectively adapt to a changing market and continue to...
Chipotle Expands Digital Platform with Canadian App Launch and U.S. Ordering Enhancements
Chipotle Mexican Grill announced a series of innovations to its digital platform to increase access and convenience for guests, including the introduction of the Chipotle app in Canada. Now guests in Canada can order their favorite Chipotle meals via Chipotle.ca or the Chipotle app, as well as through DoorDash and Uber Eats.
"Investing in our digital ecosystem in Canada will enhance the guest experience and position us well for future growth," said Anat Davidzon, Managing Director – Canada, Chipotle.
Chipotle is also introducing a series of enhancements to its mobile ordering capabilities including Pepper, its Concierge Bot on Facebook Messenger. Beginning June 22, customers can...
Who Bought Grubhub? A look at Just Eat Takeaway.com
On Wednesday news broke that Grubhub was being acquired by Just Eat Takeaway.com in a $7.3 billion deal. The acquisition news came as a shock as Uber had reportedly been in negotiations with the food delivery company.
So, who is Just Eat Takeaway.com?
Takeaway.com was founded in 2000 by its CEO, Jitse Groen. The site, Thuisbezorgd.nl, was initially launched in the Netherlands and was one of the world’s first online food delivery marketplaces. By 2011 the name was changed to Takeaway.com, and since then they’ve been...
COVID-19 Is Reshaping the $4 Trillion Global Foodservice Industry
COVID-19 is reshaping the nearly $4 trillion global foodservice industry, with a number of permanent effects expected. Not only is the pandemic accelerating growth of existing trends like online food delivery and curbside pickup, it is giving rise to new ones, such as expanded sanitation protocols and social-distancing dining.
While creative fads are unlikely to go mainstream, foodservice establishments must find ways to adapt to market challenges such as limited-capacity seating and quell consumer concerns about contagion in order stay competitive.
A new Freedonia Group analysis examines the short- and long-term impacts of COVID-19 on global foodservice revenues, which are forecast to rise...
Impossible Foods Launches Direct-to-Consumer Sales and Accelerates Retail Expansion
Impossible Foods is launching an all-new e-commerce site today, allowing people in the lower 48 states to buy the award-winning, plant-based Impossible Burger and cook it at home.
The startup’s direct-to-consumer channel offers family-size quantities of the award-winning, plant-based Impossible Burger starting at $49.99 (plus tax). The orders come with compostable and recyclable packaging, free shipping and two-day home delivery.
Impossible Foods has increased its retail footprint nearly 20-fold since the start of 2020, and its flagship product is now available in over...
DoorDash Launches Initiative to Continue Supporting Local Restaurants
DoorDash announced Main Street Strong, an initiative to help restaurants navigate the recovery phase of the COVID-19 pandemic. Through this initiative, DoorDash is launching a suite of products, programs, and policies to help restaurants grow their business and take control of the customer experience by building their own digital ordering solutions.
As part of the "Main Street Strong" initiative, DoorDash is announcing new products and programs aimed at helping restaurants build their own brands online according to their unique needs.
Launching DoorDash Storefront, a service that enables restaurants to create their own online stores, providing them with a turnkey solution to offer their customers on-demand access to their restaurant without investing in in-house logistics. By our estimate, 40% of our restaurant partners today do not have...
Food E-commerce Market Projected to Reach $498 Million by 2026
Consumer behavior in the food industry is transforming owing to rising e-commerce and technological trends. The food and beverage industry is gradually moving towards e-commerce, that's certain, but its full potential is yet to be exploited.
Infinium global research has recently published a global report on "Food E-commerce Market," the reported study estimated the market for food e-commerce to be USD 138 million in 2019 and is projected to reach up to USD 498 million in 2026, with a Compound Annual Growth Rate of 20.3%, over the forecast period of...
Has the Coronavirus Caused Consumers to Adopt New Eating Behaviors?
Although social distancing measures have forced many people to stay indoors and start experimenting in the kitchen, the verdict is mixed on home cooking. According to Datassential, two in five consumers did not actually start cooking more often. However, about 35% found joy and excitement in discovering new dishes, yet more than a third of Gen X and households with children are sick of having to cook more often for their families.
For the most part, the pandemic has encouraged very few consumers to adopt new shopping and dining strategies, the rest are maintaining their prior routines. Online grocery shopping and grocery delivery have benefited the most from these new trials, with 21% trying grocery pickup for the first time, and...
Technomic: Consumer Perspective on Social Distancing Measures within Restaurants
Following CDC guidelines for safe social distancing, half of consumers would be comfortable dining in at restaurants with a 6-foot distance between tables. However, more than a quarter would be more comfortable with 9-15 feet.
More consumers willing to social distance than wear protective gear
More than half of consumers would follow social distancing measures, but less than half would be willing to wear a mask or gloves when in a restaurant. Consumers ages 35-44 are more likely to...
While Total U.S. Restaurant Traffic Declines by 22% in March, Digital and Delivery Orders Jump
March is supposed to come in like a lion and leave like a lamb, but with 97% of U.S. restaurants impacted by mandated dine-in closures by mid-March, the month left like an angry lion for America’s foodservice industry. Restaurant traffic declined by 22% in the month compared to same month year ago, but a testament to the U.S. consumers’ want for someone other than themselves to make their meals, digital restaurant orders increased by 63% and delivery by 67% in March, reports the NPD Group.
Visits to quick service restaurants (QSR), many of which already had off-premise operations, like carry-out and drive-thru, in place prior to the dine-in closures, decreased by...
Technomic: Foodservice Spending Continues a Slow Rebound
Consumer spending estimates bottomed out at a decrease of 35% of expected sales the week of April 12 and has grown to a level that may be pulling us off the bottom of the market. The cumulative loss in spending has declined for the first week since the start of the pandemic. However, it is important to note that previous weeks showed fluctuations that could foretell more up and down movement in the trends in coming weeks.
Off-premise ordering at FSRs sees high growth this week
Ordering by nondelivery, off-premise methods has increased across all segments this week. For fast-food restaurants, this was driven by drive-thru orders (59%). Growth at FSRs was driven by a mix of drive-thru and takeout orders. Overall, casual-dining and fine-dining restaurants saw the largest jump...
Dunkin' Expands Options Through New Partnership with Uber Eats
As more Americans rely on restaurant delivery, Dunkin' continues to step up for its customers with new options for getting their coffee, espresso, baked goods, and breakfast sandwiches delivered right to their doorstep. As part of the brand's efforts to make it easier and more convenient for Americans to run on Dunkin' without leaving home, Dunkin' is expanding its delivery options to include Uber Eats. With this new partnership, Dunkin' is now available for delivery through Uber Eats at over 1,700 restaurants, with more than 4,000 total locations nationwide to offer the service by the end of May.
Dunkin' delivery with Uber Eats is currently available at select stores across eight states, including California, Florida, Georgia, Illinois, Massachusetts, North Carolina, Ohio, and...
Taco Bell Unveils At Home Taco Bar; Just in Time for Cinco de Mayo Celebrations
Just in time for Cinco de Mayo, Taco Bell is giving fans the perfect recipe to recreate their favorites from home with the At Home Taco Bar, available via delivery and contactless drive-thrus nationwide starting Friday, May 1, for a limited time.
The At Home Taco Bar comes deconstructed, packed and sealed for an easy and safe way to feed a party of 6 for $25. Complete with staple Taco Bell ingredients including flour tortillas, crunchy taco shells, nacho chips, seasoned beef, shredded lettuce, nacho cheese sauce, hot sauce packets and more, fans will have the chance to recreate beloved favorites from the comfort of their own homes.
To help inspire the inner chef in us all, Taco Bell is also rolling out a series of recipe cards straight from the Taco Bell Test Kitchen. The cards provide step-by-step instructions on...
7-Eleven Expands Delivery Footprint Through Third-Party Providers
In addition to its proprietary 7NOW delivery app, 7-Eleven, Inc. has joined with national delivery platforms Postmates and DoorDash, in addition to Google, to make convenient delivery from 7-Eleven stores available to as many customers as possible. Texas customers also can use Favor Delivery.
As stay-at-home and shelter-in-place orders are extended, many Americans are confined to their homes and unable to run to the store for basic necessities or even a treat. 7-Eleven wants to better serve those needs by expanding on-demand delivery providers, giving customers convenient access to hundreds of products. With this expansion...
Chipotle Introduces New Lifestyle Bowls
Chipotle Mexican Grill announced five new Lifestyle Bowls inspired by wellness experts and the Chipotle Together Wellness Live-Streams to help fans get back on track with their health and fitness goals.
Chipotle partnered with YouGov to better understand how consumers food behavior and patterns have shifted during this unprecedented time of social distancing. The brands' joint study found over a third of Americans surveyed (35%) are struggling to maintain healthy lifestyles, and over four in ten (44%) aren't maintaining...
Cracker Barrel Old Country Store Announces DoorDash Partnership
Cracker Barrel Old Country Store announced its partnership with DoorDash, to bring the comfort of Cracker Barrel to guests' homes nationwide.
"We have served as a home-away-from-home for more than 50 years, and as families spend even more time together now, we want to make mealtime a little easier by providing the comfort and value guests have come to expect from Cracker Barrel in their own home," said Jeff Sigel, Vice President of Marketing for Cracker Barrel. "We are pleased to partner with DoorDash to provide our homestyle food to guests, wherever they may be."
To help make their guests' next family meal more special, the companies will offer...
Coronavirus Takes European Food Delivery on a Bumpy Ride
Food delivery platforms were expected to be one of the few winners of the ‘corona crisis.’ However, platforms seem to have had a rough start, due to both supply and demand developments. Although recovery is seen in some cases, it remains to be seen whether this bumpy ride will get smoother.
Food Delivery Platforms Swell With New Entrants
For foodservice companies, business has drastically changed these last few weeks. Restaurants and bars across Europe were told to shut down and resort to food delivery. Many restaurants have made this shift, from fast-food chains to Michelin-star restaurants.
Even though some restaurants decided to take on the task of delivery themselves, many see the added value of teaming up with delivery platforms such as...
Pizza Hut Launches Contactless Curbside Pickup Nationwide
Pizza Hut is doubling down on its efforts to keep team members and customers safe, today announcing the availability of contactless curbside pickup at participating restaurants nationwide. Pizza Hut is the only national pizza brand to make it easy to select contactless curbside for online orders—all you have to do is check a box during checkout. The brand will also be introducing new health and safety measures aimed at protecting team members, customers and the communities it serves, with a focus on helping to ensure that team members and guests feel safe, valued, and cared for during this critical time.
Nationwide Contactless Options
With an increase in customer demand for contactless options—over 60% of online delivery orders are now via contactless delivery— Pizza Hut is introducing curbside pickup for customers that...
Tim Hortons U.S. Partners with Uber Eats for First-Ever Delivery Option
Tim Hortons U.S. announced its signature coffee, Iced Capp beverages, baked goods, and more can now be delivered right to consumers' doorstep through Uber Eats for the first time. Also, guests can receive a free 10-pack of Timbits with each order of $5 or more from April 17 through April 30.
With the tap of a button, guests can now place a food and beverage order of their Tim Hortons favorites on the Uber Eats app. Whether it’s a breakfast sandwich or an afternoon Iced Capp, it has never been easier to get Tim Hortons delivered. Simply download and open the free Uber Eats app from...
U.S. Restaurant Transaction Declines May Have Bottomed Out in the Week Ending April 5
U.S. restaurant customer transactions declined by 41% in the week ending April 5 compared to year ago, following a 42% decline in the prior week ending March 29, which may indicate the industry is bottoming out, reports The NPD Group. The apparent “bottom” is likely due to the full effect of on-premise dining closures throughout the country and the industry’s collective ability to convert to off-premise modes, like carry-out, delivery, and drive-thru.
“The 41% decline in restaurant transactions is similar to last week and may indicate a bottom. We also need to be aware that further erosion could occur if consumers’ economic situations worsen,” says David Portalatin, NPD food industry advisor and author of Eating Patterns in America. “To date, many consumers have...
Grubhub Provides Business Update During COVID-19 Pandemic
Grubhub Inc., a leading online and mobile food-ordering and delivery marketplace, announced it will release first quarter 2020 earnings results after the market close on Wednesday, May 6, 2020.
The company also today provided a brief business update due to the extraordinary circumstances stemming from the COVID-19 pandemic.
Founder and CEO Matt Maloney and Adam DeWitt, President and CFO, released the following business update...
Coronavirus Crisis From the Foodservice Operator Perspective
According to a recent report by Datassential, fears of irreparable harm are building more significantly among restaurant operators, particularly those leading full-service locations. Not all on-site segments are carrying on seamlessly, as lodging has a huge vacancy problem and many college campuses are closed.
However, other operators have kept moving along, even if dine-in options can no longer be offered until further notice. All foodservice operators are focused on remaining open as much as possible and serve customers via the few options left. During this time, suppliers and manufacturers need to be flexible, as operators need to be...
Survey: Coronavirus Transforms Americans' Grocery & Cooking Habits
The COVID-19 pandemic is having a profound impact on Americans' grocery shopping and cooking habits, according to a March 23 survey of more than 3,000 consumers by meal planning service eMeals. Shoppers were unable to find 40% of the grocery items on their shopping list as the gravity of the COVID-19 outbreak sent them flocking to grocery stores to stock up on food from March 18-23. Respondents also reported a 55% increase in weekly shopping spend, cooking dinner at home six nights a week, and surging online grocery use that has caused fulfillment delays because of the high demand.
"Shopping and cooking habits have clearly been impacted by the coronavirus outbreak. Short supplies at grocery stores, restaurant closings, and the need to...
Restaurant Customer Transactions Declined by 42% in Week Ending March 29
The majority of U.S. restaurants are now impacted by mandated dine-in closures, reports The NPD Group. Restaurant customer transactions dropped by 42% in the week ending March 29 compared to same week year ago, according to NPD’s CREST Performance Alerts, which provides a rapid weekly view of chain-specific transactions and share trends for 70 quick service, fast casual, midscale, and casual dining chains.
While steep transaction declines are being seen industry-wide, some restaurant models are better suited than others to retain existing off-premise business, like drive-thru, carry-out, and delivery. Quick service restaurants, which historically have more off-premise business, realized transaction declines of...
Canada's Food Price Report: Food Prices Expected to Rise 4% in 2020
Both Dalhousie University and the University of Guelph are issuing an update on Agri-food Analytics Lab's forecast for Canada's food prices for 2020. In December of last year, it was forecasted that food prices would increase between 2 and 4 percent, with meat increasing between 4 and 6 percent.
Considering the coronavirus pandemic, the analytics lab does not believe the overall forecast for food prices in 2020 will change. According to the update, food prices are expected to increase by no more than 4 percent, as predicted in December 2019. However, retail and processing sectors are under pressure to change food safety practices, to make customers feel safer. These new protocols will require...
Boston Market Puts Easter Dinner On the Table with Convenient Options
Boston Market is making it easier to put a home-style dinner on the table this Easter with free delivery, curbside pickup and numerous complete meal options now available. With selections that can be preordered and picked up (or available curbside) at restaurants across the country or shipped directly to your front door for free, Boston Market hopes to make family time the focus this Easter with simple meal solutions for all.
"With all that is happening around the world right now, we know that Easter celebrations will be different, and smaller, this year," said Boston Market Chief Executive Officer Eric Wyatt. "Our team at Boston Market would like to help with any type of Easter meal you might be planning, with numerous convenient options available for pickup, home delivery or...
U.S. Restaurant Chain Transactions Drop by 36% as Mandated Restaurant Dine-In Closures Take Effect
The mandated restaurant dine-in closures that took effect in most states beginning the week ending March 22 took a toll on U.S. restaurant transactions, reports The NPD Group. Total restaurant customer transactions declined by 36% in the week ending March 22 compared to same week year ago, according to NPD’s CREST Performance Alerts, which provides a rapid weekly view of chain-specific transactions and share trends for 70 quick service, fast casual, midscale, and casual dining chains.
Customer transactions at quick service restaurants, which represent the bulk of restaurant industry transactions and have more off-premise business than full service restaurants, decreased by...
Asian Consumers Are Rethinking How They Eat Past COVID-19
Consumers across Asia have signaled their eating habits may change permanently once the world moves beyond the impact of the novel coronavirus (COVID-19). In an exclusive Nielsen study of 11 Asian markets, only Japanese consumers say they are less likely to change their eating habits as a result of the global pandemic.
The study, the first in a wave of Nielsen explorations underway across 74 markets, indicates that consumers in Chinese mainland, Hong Kong, South Korea, Malaysia and Vietnam will rethink and re-prioritize the place eating at home has in their lives. In Chinese mainland, 86% said they would eat at home more often than before the outbreak. In other markets, a similar trend was observed with 77% of consumers in Hong Kong planning to eat at home more often than...
Restaurants Offer Deals to Boost Traffic During the Coronavirus Pandemic
Now that President Trump has extended social distancing guidelines until April 30th, consumers should expect to get food delivered, takeout, or from the drive-thru for the next month when they want to dine out. Restaurants are offering incentives to get consumers to eat away from home to generate income during these unprecedented times.
Taco Bell announced that the chain wants to give back to Americans this Tuesday, with a free Doritos Locos Taco for drive-thru guests. The restaurant is also offering free delivery through GrubHub on all orders more than $12.00. The chain will also be transforming its Taco Bell Trucks to...
Restaurants in America Offer Contactless Delivery Similar to China's Model
During the wake of the coronavirus outbreak in China, the country began taking extraordinary steps to prevent the spread of the virus by introducing contactless delivery services to keep customers and employees safe. As part of the process, customers order remotely via mobile phones or computers, and workers seal the meals in bags and place them in a pre-determined location without any human contact.
Some reports stated that these contactless delivery options also come with a card that provides the name and temperature of the person who made the food, as well as the person who delivered it. Quick service chains taking these precautions in China include McDonald's, Starbucks, and...
Coronavirus Cases Continue to Impact Foodservice and Retail
Cases of COVID-19 are continuing to surface as the virus spreads and more tests become available. States across the country are still enforcing restrictions and guidelines, encouraging people to social distance.
Retailers have gone from limiting hours to closing completely until further notice. Grocery stores are struggling to keep shelves stocked as consumers continue to panic buy and stockpile essentials. Amid all the hysteria, restaurants are creatively finding new ways to serve guests and generate income.
As of March 18th, the National Restaurant Association predicts that the foodservice industry could lose up to $225 billion and 7 million jobs. Mandatory restaurant closures have caused...
Technomic: Foodservice Growth Projected to Decline 11-27% in 2020 Due to Coronavirus
COVID-19 continues to disrupt the entire foodservice industry and will only continue to have significant consequences. Using our current understanding of the crisis, we modeled out numerous scenarios to understand the scope of its impact. Presently, the expected foodservice impact ranges from a decline of 11% to 27% in year-over-year growth for 2020.
But while most of the changes seem grim, there are also signs of hope, specifically from the operators who are adapting their service model in response to the new environment.
It’s no surprise that travel and leisure will take the biggest hit. The business and industry sector is being severely impacted by office closures and...
Rabobank: Coronavirus' Impact on the U.S. Beverage Landscape by Channel
Rabobank breaks down how coronavirus so far has impacted the US beverage landscape by channel: off-premise and on-premise.
Off-Premise: The Storm Before the Quiet?
The most up-to-date IRI data (through March 8) shows that consumers started to boost food and beverage spending as early as mid-February. Rabobank's sources, however, indicate that there was a drastic shift in consumer behavior starting on March 11 and March 12, at which time consumers really started stocking up on essentials (in fact, the CDC recommends having at least a two-week supply of “essentials”). Reportedly, one major supermarket chain saw record, single-day sales on...
Chipotle Announces Partnership with Uber Eats to Expand Delivery Service
Chipotle Mexican Grill and Uber Eats have announced a national delivery partnership. For the first time, consumers can get the Chipotle delivered through the Uber Eats app and ubereats.com. This month, the Delivery Fee will be waived on any Chipotle order of $10 or more on the Uber Eats app and ubereats.com.
Given recent world events, Chipotle and Uber Eats are working together to make the delivery experience easier for guests. Uber Eats users can leave a note in the app for "no-contact" deliveries, which involve a driver leaving the food at the doorstep rather than an in-person exchange. Digital orders from Chipotle are customized via the brand's Delivery Kitchens, which are comprised of a dedicated ingredient station and operated by...
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