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Coronavirus Crisis From the Foodservice Operator Perspective 

According to a recent report by Datassential, fears of irreparable harm are building more significantly among restaurant operators, particularly those leading full-service locations. Not all on-site segments are carrying on seamlessly, as lodging has a huge vacancy problem and many college campuses are closed.

However, other operators have kept moving along, even if dine-in options can no longer be offered until further notice. All foodservice operators are focused on remaining open as much as possible and serve customers via the few options left. During this time, suppliers and manufacturers need to be flexible, as operators need to be...

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Apr 9 8:19 AM, Urner Barry



Survey: Coronavirus Transforms Americans' Grocery & Cooking Habits

The COVID-19 pandemic is having a profound impact on Americans' grocery shopping and cooking habits, according to a March 23 survey of more than 3,000 consumers by meal planning service eMeals. Shoppers were unable to find 40% of the grocery items on their shopping list as the gravity of the COVID-19 outbreak sent them flocking to grocery stores to stock up on food from March 18-23. Respondents also reported a 55% increase in weekly shopping spend, cooking dinner at home six nights a week, and surging online grocery use that has caused fulfillment delays because of the high demand.

"Shopping and cooking habits have clearly been impacted by the coronavirus outbreak. Short supplies at grocery stores, restaurant closings, and the need to...

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Apr 8 8:18 AM, General News


Restaurant Customer Transactions Declined by 42% in Week Ending March 29

The majority of U.S. restaurants are now impacted by mandated dine-in closures, reports The NPD Group. Restaurant customer transactions dropped by 42% in the week ending March 29 compared to same week year ago, according to NPD’s CREST Performance Alerts, which provides a rapid weekly view of chain-specific transactions and share trends for 70 quick service, fast casual, midscale, and casual dining chains.

While steep transaction declines are being seen industry-wide, some restaurant models are better suited than others to retain existing off-premise business, like drive-thru, carry-out, and delivery. Quick service restaurants, which historically have more off-premise business, realized transaction declines of...

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Apr 8 8:18 AM, General News


Canada's Food Price Report: Food Prices Expected to Rise 4% in 2020

Both Dalhousie University and the University of Guelph are issuing an update on Agri-food Analytics Lab's forecast for Canada's food prices for 2020. In December of last year, it was forecasted that food prices would increase between 2 and 4 percent, with meat increasing between 4 and 6 percent.

Considering the coronavirus pandemic, the analytics lab does not believe the overall forecast for food prices in 2020 will change. According to the update, food prices are expected to increase by no more than 4 percent, as predicted in December 2019. However, retail and processing sectors are under pressure to change food safety practices, to make customers feel safer. These new protocols will require...

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Apr 3 8:22 AM, General News


Boston Market Puts Easter Dinner On the Table with Convenient Options

Boston Market is making it easier to put a home-style dinner on the table this Easter with free delivery, curbside pickup and numerous complete meal options now available. With selections that can be preordered and picked up (or available curbside) at restaurants across the country or shipped directly to your front door for free, Boston Market hopes to make family time the focus this Easter with simple meal solutions for all.

"With all that is happening around the world right now, we know that Easter celebrations will be different, and smaller, this year," said Boston Market Chief Executive Officer Eric Wyatt. "Our team at Boston Market would like to help with any type of Easter meal you might be planning, with numerous convenient options available for pickup, home delivery or...

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Apr 2 8:17 AM, General News


U.S. Restaurant Chain Transactions Drop by 36% as Mandated Restaurant Dine-In Closures Take Effect

The mandated restaurant dine-in closures that took effect in most states beginning the week ending March 22 took a toll on U.S. restaurant transactions, reports The NPD Group. Total restaurant customer transactions declined by 36% in the week ending March 22 compared to same week year ago, according to NPD’s CREST Performance Alerts, which provides a rapid weekly view of chain-specific transactions and share trends for 70 quick service, fast casual, midscale, and casual dining chains.

Customer transactions at quick service restaurants, which represent the bulk of restaurant industry transactions and have more off-premise business than full service restaurants, decreased by...

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Apr 1 8:17 AM, General News


Asian Consumers Are Rethinking How They Eat Past COVID-19 

Consumers across Asia have signaled their eating habits may change permanently once the world moves beyond the impact of the novel coronavirus (COVID-19). In an exclusive Nielsen study of 11 Asian markets, only Japanese consumers say they are less likely to change their eating habits as a result of the global pandemic.

The study, the first in a wave of Nielsen explorations underway across 74 markets, indicates that consumers in Chinese mainland, Hong Kong, South Korea, Malaysia and Vietnam will rethink and re-prioritize the place eating at home has in their lives. In Chinese mainland, 86% said they would eat at home more often than before the outbreak. In other markets, a similar trend was observed with 77% of consumers in Hong Kong planning to eat at home more often than...

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Mar 31 8:17 AM, General News


Restaurants Offer Deals to Boost Traffic During the Coronavirus Pandemic 

Now that President Trump has extended social distancing guidelines until April 30th, consumers should expect to get food delivered, takeout, or from the drive-thru for the next month when they want to dine out. Restaurants are offering incentives to get consumers to eat away from home to generate income during these unprecedented times.

Taco Bell announced that the chain wants to give back to Americans this Tuesday, with a free Doritos Locos Taco for drive-thru guests. The restaurant is also offering free delivery through GrubHub on all orders more than $12.00. The chain will also be transforming its Taco Bell Trucks to...

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Mar 31 8:17 AM, Urner Barry


Restaurants in America Offer Contactless Delivery Similar to China's Model

During the wake of the coronavirus outbreak in China, the country began taking extraordinary steps to prevent the spread of the virus by introducing contactless delivery services to keep customers and employees safe. As part of the process, customers order remotely via mobile phones or computers, and workers seal the meals in bags and place them in a pre-determined location without any human contact.

Some reports stated that these contactless delivery options also come with a card that provides the name and temperature of the person who made the food, as well as the person who delivered it. Quick service chains taking these precautions in China include McDonald's, Starbucks, and...

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Mar 26 8:20 AM, Urner Barry


Coronavirus Cases Continue to Impact Foodservice and Retail 

Cases of COVID-19 are continuing to surface as the virus spreads and more tests become available. States across the country are still enforcing restrictions and guidelines, encouraging people to social distance.

Retailers have gone from limiting hours to closing completely until further notice. Grocery stores are struggling to keep shelves stocked as consumers continue to panic buy and stockpile essentials. Amid all the hysteria, restaurants are creatively finding new ways to serve guests and generate income.

As of March 18th, the National Restaurant Association predicts that the foodservice industry could lose up to $225 billion and 7 million jobs. Mandatory restaurant closures have caused...

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Mar 26 8:20 AM, Urner Barry


Technomic: Foodservice Growth Projected to Decline 11-27% in 2020 Due to Coronavirus

COVID-19 continues to disrupt the entire foodservice industry and will only continue to have significant consequences. Using our current understanding of the crisis, we modeled out numerous scenarios to understand the scope of its impact. Presently, the expected foodservice impact ranges from a decline of 11% to 27% in year-over-year growth for 2020.

But while most of the changes seem grim, there are also signs of hope, specifically from the operators who are adapting their service model in response to the new environment.

It’s no surprise that travel and leisure will take the biggest hit. The business and industry sector is being severely impacted by office closures and...

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Mar 25 8:23 AM, General News


Rabobank: Coronavirus' Impact on the U.S. Beverage Landscape by Channel

Rabobank breaks down how coronavirus so far has impacted the US beverage landscape by channel: off-premise and on-premise.

Off-Premise: The Storm Before the Quiet?

The most up-to-date IRI data (through March 8) shows that consumers started to boost food and beverage spending as early as mid-February. Rabobank's sources, however, indicate that there was a drastic shift in consumer behavior starting on March 11 and March 12, at which time consumers really started stocking up on essentials (in fact, the CDC recommends having at least a two-week supply of “essentials”). Reportedly, one major supermarket chain saw record, single-day sales on...

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Mar 24 8:18 AM, General News


Chipotle Announces Partnership with Uber Eats to Expand Delivery Service 

Chipotle Mexican Grill and Uber Eats have announced a national delivery partnership. For the first time, consumers can get the Chipotle delivered through the Uber Eats app and ubereats.com. This month, the Delivery Fee will be waived on any Chipotle order of $10 or more on the Uber Eats app and ubereats.com.

Given recent world events, Chipotle and Uber Eats are working together to make the delivery experience easier for guests. Uber Eats users can leave a note in the app for "no-contact" deliveries, which involve a driver leaving the food at the doorstep rather than an in-person exchange. Digital orders from Chipotle are customized via the brand's Delivery Kitchens, which are comprised of a dedicated ingredient station and operated by...

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Mar 19 8:25 AM, General News


Coronavirus to Impact Eating Behaviors Across Multiple Sectors

According to recent research from Datassential, the coronavirus will impact consumers' eating behaviors across multiple sectors. While it is impossible to predict precisely how the virus will spread, insights can be shared as to how consumers will react.

Restaurants are vulnerable to dramatic traffic declines. Coronavirus has led to nearly 60% of consumers expressing concern about eating out, with one in five "definitely" avoiding doing so. The fear is most significant among parents, urban dwellers, and higher earners. Datassential predicts that if the situation worsens, family dining and kids meals will be the most impacted, particularly for restaurant brands located in city centers. About 20% of those surveyed would...

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Mar 18 8:28 AM, Urner Barry


Restaurants Limit Business to Prevent Spread of Coronavirus 

Due to the spread of the coronavirus in the United States, restaurants and bars are closing or limiting business to prevent further contamination. Governors in states including California, Ohio, Illinois, Massachusetts, and Washington have closed restaurants, bars, and wineries. Meanwhile, mayors of major cities throughout the country have ordered similar restrictions. These decisions come amid growing pressure for state and city governments to act as the number of coronavirus cases in the United States is rising. At the time of this publication, there are over 3,800 cases throughout the country.

Several restaurant chains announced that they will be closing their dining rooms, switching to take out or delivery models until further notice. Chick-fil-A announced...

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Mar 16 10:23 AM, Urner Barry


Chipotle Offers Free Delivery Through March

Chipotle Mexican Grill announced that it will offer Free Delivery starting March 15 through March 31 to make life easier for guests. Delivery orders are customized via Chipotle's Delivery Kitchen, which is comprised of a dedicated ingredient line operated by a special team. The Delivery Kitchen provides guests with the same great Chipotle experience whether they choose to dine in, order ahead and pick up, or have it delivered.

Chipotle has also introduced a new delivery tracker to provide step-by-step real-time updates, so you can follow your meal from the restaurant to your location. Prior to placing their orders, Chipotle customers can leave special instructions for delivery drivers in the Chipotle app and Chipotle.com to limit direct contact...

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Mar 13 9:27 AM, General News


U.S. Demand for Single-Use Foodservice Products to Rise

According to a new Freedonia Group analysis, the US market for single-use foodservice products is forecast to see healthy annual growth of 3.4% through 2023, when demand is expected to near $25 billion. The best opportunities exist for products with features that support use in fast-growing applications – such as tamper-evidence and improved insulation for meal delivery – as well as those sourced from sustainable materials that reflect growing consumer and government concerns about the environmental impact of single-use plastics.

Containers and cups/lids to account for two-thirds of market gains through 2023

Containers and cups (along with their respective lids) are by far the most commonly used types of foodservice disposables and will together account for two-thirds of all new demand through 2023. Highlights include...

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Mar 6 8:22 AM, General News


Solo Diners Represent the Largest Share of U.S. Restaurant Visits Among Party Sizes

Over the last five years, solo diners, or parties of 1, have increased their share of restaurant visits while other party sizes have declined, reports The NPD Group. Last year solo diners represented 35% of restaurant visits whereas parties of two represented 27% of visits, parties of three, 14%, parties of four, 12%, and parties of 5 or more, 13%. Solo diners made 15.4B restaurant visits in the year ending December 2019, an increase of 1% compared to year ago, with the exception of parties of 4, visits from all other party sizes declined, according to NPD’s ongoing foodservice market research, CREST.

Quick service restaurants (QSRs) get the bulk, 89%, of solo diners’ visits and 10% of their visits go to full service restaurants. Their use of QSRs is about 10% higher than...

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Mar 5 8:21 AM, General News


Nielsen: It's Time to Think Omnichannel Shopper, Not Just Omnichannel 

There’s no shortage of omnichannel chatter across the retail landscape, and that chatter has been building for quite some time. But now that 44% of American households are actively buying food both on- and offline, the industry needs to focus more on the consumer and less on the physical channel.

As online capabilities have grown, the industry has largely concentrated on developing capabilities to facilitate shopping from all angles. The companies that now have those infrastructures in place are well-poised for success. That’s because at the end of 2019, more than 54 million U.S. households had transitioned to true omnichannel shoppers. That’s up 14% from just two years earlier, and it means that it’s time to put the consumer—not the channel—at the center of the equation.

It’s possible that some market observers might have—not too long ago—believed that shopping would largely migrate online. Today, that mindset would most certainly be...

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Feb 25 9:58 AM, General News


Technomic Releases Foodservice Technology Program and Consumer Trend Study

Recent research as part of Technomic’s foodservice technology program sheds a light on the fast-paced and evolving influence technology has on consumers’ dining experiences. Brands must balance leveraging technology to foster a greater connection with guests and maintaining their trust in terms of privacy and control over personal data.

“Technology is becoming more ingrained in the foodservice industry and is rapidly evolving,” explains Anne Mills, senior manager of consumer insights at Technomic. “Operators will need to work with their partners to...

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Feb 14 8:16 AM, General News


Rabobank: Foodservice 2020 Global Outlook

The global market outlook is for foodservice sales to continue to grow, although some tempering is expected due to macroeconomic uncertainties across most geographies. This report explores the foodservice market in various regions and looks at the four main issues for foodservice executives: the macroeconomic and geopolitical environment, delivery, input costs, and sustainability.

The Foodservice 2020 Global Outlook explores the issues that are top of mind for foodservice executives. The first of these is the uncertain macroeconomic and geopolitical environment. Consumer confidence, a key driver for foodservice, may be under increased pressure in 2020 as economic growth slows down and geopolitical events add uncertainty and an overall...

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Feb 4 8:16 AM, General News


Breakfast Remains a Deeply Rooted Institution in the U.S. and Its Future is Bright

Breakfast means breaking a fast and whether consumed at 6 a.m. or 11 a.m., it’s always been an important meal in the U.S. Last year Americans consumed nearly 102 billion breakfasts, with another 50 billion morning snack occasions rounding out the average morning, reports The NPD Group. And, the future of breakfast looks rosy too with forecast growth of breakfast foods that meet consumers’ primary needs of function, convenience, and enjoyment, according to NPD’s recently released Future of Morning study, which illustrates how morning foods are changing today and into the future.

“While breakfast as an institution is deeply rooted, the what, how, and why surrounding our food and beverage choices and...

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Jan 29 8:24 AM, General News


Popeyes Announces New Partnership with DoorDash

Popeyes today announced a new, nationwide partnership with DoorDash, bringing the Popeyes Chicken Sandwich and other fan-favorite menu items directly to customers’ doorsteps around the country. To celebrate the new partnership, Popeyes is thanking its loyal customers by giving away free Chicken Sandwiches exclusively through DoorDash for the next week only.

From January 13 through 19, customers who order $20 or more of Popeyes through DoorDash can receive a free Chicken Sandwich combo meal and a $0 delivery fee with code...

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Jan 13 9:30 AM, General News


GrubMarket Completes Two New Acquisitions to Kick-Off Their Rapid Expansion Plans in 2020

GrubMarket today announced it has completed the acquisitions of Eating with the Seasons Inc and EJ Food Distributor Inc, two highly-reputable food companies with established customer bases across Northern California. Eating with the Seasons was founded in 2000 by Pat Herbert, a fourth generation farmer. His business originally consisted of offering weekly boxes of his farm's fresh and seasonal bounty. Two years later, Pat's daughter Becky Herbert, left her job in publishing to help market and promote the farm's produce, and through her innovative thinking and operational excellence, she created one of the nation's first customizable produce boxes for Eating with the Seasons. Since then, Becky has developed...

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Jan 7 9:49 AM, General News


Perdue Farms Launches New Direct-to-Consumer E-Commerce Website in Centennial Year

With nearly half or more of all shoppers buying perishables such as meat, produce and dairy items online*, Perdue Farms has launched a new e-commerce website that will offer a selection of its family of brands for sale directly to consumers at PerdueFarms.com.

The site will initially offer an assortment of frozen items across some of Perdue Farms' most popular brands including PERDUE, Niman Ranch, Coleman Natural, Sonoma Red and Skagit Red, with plans to add additional offerings over time as demand increases.

"As both online shopping and the demand for convenience show no signs of slowing down, we felt it was important to be in this space," said David Zucker, Perdue Farms senior vice president of e-commerce and new ventures. "We're excited that this is the first time we've been able to offer...

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Jan 7 9:44 AM, General News


Little Caesars Partners with DoorDash for Delivery

Customers can now get the value and convenience, and Crazy Bread they appreciate from Little Caesars in a whole new way: delivery. Further differentiating the company from its pizza chain peers, Little Caesars offers the same every day menu price whether pick-up or delivery and regardless of quantity -- bringing much needed affordability to delivered pizza. So, whether you want a single pizza or enough to feed a game-day crowd, Little Caesars is now geared up to deliver extreme value from thousands of stores throughout the United States. Delivery service is available for the full menu and during all store operating hours.

"We've seen such expensive and complex pricings throughout the pizza industry, and we think it's crazy!" said David Scrivano, President & CEO for Little Caesars. "Some chains require a minimum purchase to get their deals, or...

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Jan 7 8:20 AM, General News


Chipotle Innovates Lifestyle Bowls

Chipotle Mexican Grill announced today that it's rolling out a Supergreens salad mix nationally this week. Made of hand-cut romaine, antioxidant-rich baby kale and crisp baby spinach, Supergreens will replace the existing romaine-only salad base. This is Chipotle's second new menu item added in the last four months, following the successful launch of Carne Asada in September 2019. Chipotle has also made its grilled, Adobo chicken Whole30 compliant by switching the oil in its marinade, keeping the same great taste, but providing guests with specific dietary goals more options.

Chipotle was the first in the fast-casual industry to offer preconfigured, diet driven Lifestyle Bowls last year, which aided its digital sales growth to hit a $1B milestone recently. Statistics have shown that less than 25% of people stay committed to their new year's resolutions after 30 days, and...

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Jan 2 10:06 AM, General News


Survey Finds that Dining Experience Beats Convenience when U.S. Consumers Make Restaurant Choices

While Americans are addicted to the convenience that mobile devices offer, new research suggests that more consumers prefer to slow down and enjoy the in-restaurant dining experience over online ordering and delivery services. The research also found that food quality and consistency are what sway consumers' choices the most, when selecting a restaurant for either dining in or takeout.

A nationwide survey of more than 1,000 U.S. consumers by facilities management leader Vixxo found that two in three Americans still prefer dining in restaurants (62%) over takeout or delivery (34%). The findings – which were surprisingly consistent across all demographic groups – suggest that people prefer their meals to be...

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Dec 13 8:21 AM, General News


Postmates And TGI Fridays Announce On-Demand Delivery Partnership

Postmates, the leader in delivering nearly anything on-demand, and TGI Fridays™ announced a partnership to deliver the world-famous restaurant brand's menu on-demand. Now, Postmates customers can enjoy the iconic taste of their favorite TGI Fridays dishes, like potato skins, whisky glaze, sizzling skillets, and more - brought right to their doorsteps, every day and night.

"Third-party delivery is one more way we're bringing the TGI Fridays experience to People of All Stripes," explained the brand's CEO, Ray Blanchette. "Now, everyone can enjoy the tastes that have always made Fridays famous, brought right to their doorsteps. We are pleased to be working with Postmates on this new offering. Their large national presence and reputation for reliable service made them an ideal partner for serving as many TGI Fridays fans as possible with on-demand delivery."

"TGI Fridays was formed to bring people together over the things that everyone can enjoy – like classic food favorites and innovative new culinary creations. We are proud to bring that experience...

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Dec 5 8:17 AM, General News


Packaged Facts: Consumer Use of Restaurant Coupons

Though overall use of coupons is down since 2009, consumer use and redemption of restaurant coupons is up by five percentage points, to about a third of U.S. adults, according to Eating Trends: Restaurant Use, the fourth study in a five report Eating Trends series by market research firm Packaged Facts.

Restaurant coupons have been given a boost by instant, digital, and online/app point-of-sales use through newer delivery services—this is on top of longstanding restaurant coupon use for fast-food pizza chains (including delivery or take-out) or other fast-food chains (including for drive-through).

These services have helped diversify the range of eating establishments and the range of...

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Nov 15 9:22 AM, General News


Shake Shack Begins Nationwide Delivery with Grubhub 

Today Shake Shack will officially begin delivery nationwide with Grubhub, the nation's leading online and mobile food-ordering and delivery marketplace. With more than 140 restaurants across the U.S. now available for delivery on Grubhub, diners can order their Shake Shack favorites with free delivery today through November 17th.

"As we begin our integrated partnership with Grubhub, we're focused on creating the best delivery experience for both our restaurant operators and our guests," stated Randy Garutti, chief executive officer of Shake Shack. "We're committed to being an accessible omnichannel business, giving our guests the chance to experience Shake Shack whenever they want it, with...

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Nov 15 8:55 AM, General News


Postmates Partners with Dine Brands to Provide On-Demand Delivery

Postmates, the leader in enabling anyone to get nearly anything on-demand, announced today that is has partnered with Dine Brands (NYSE: DIN), the parent company of Applebee's Neighborhood Grill + Bar and IHOP restaurants. Postmates customers can now order from both of these restaurants in the more than 3,500 cities that the company operates in.

"Both Applebee's and IHOP are very popular on the Postmates platform," said Craig Whitmer, VP, Merchant Business Development, Postmates. "We are thrilled to provide customers access to these restaurants in the 3,500+ cities we operate in and as we near the busy holiday season, there is no better time to Postmate It."

From the outset of the partnership, Postmates and Dine Brands will integrate delivery orders directly into...

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Nov 1 8:22 AM, General News


Technomic: Off-Premise Occasions Impact Consumers Desire to Try New Flavors 

While consumer demand for flavor innovation is high, Technomic’s 2019 Flavor Consumer Trend Report reveals that consumers’ willingness to try new flavors varies by dining occasion. Consumers are less likely to experiment with flavors when ordering delivery rather than dine-in or takeout. Opportunity exists in offering foods exclusive to specific order formats, such as dine-in or delivery-only menus or free delivery promotions for specific menu items.

“Consumers are already hesitant to pay for something they might not like when trying new dishes, and the added cost of delivery simply exacerbates this concern,” explains Charles Winship, manager at Technomic. “Operators may consider bringing more familiar ingredients and...

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Oct 31 9:53 AM, General News


Grubhub Reports Third Quarter 2019 Results

Grubhub Inc., the nation's leading online and mobile food-ordering and delivery marketplace, today announced financial results for the third quarter ended September 30, 2019 and also posted a letter to shareholders on its investor relations website. The Company reported revenues of $322 million, which is a 30% year-over-year increase from $247 million in the third quarter of 2018. Gross Food Sales grew 15% year-over-year to $1.4 billion, up from $1.2 billion in the same period last year.

"Our teams had another strong quarter of execution, adding nearly one million active diners and 15,000 restaurants to our platform," said Matt Maloney, Grubhub founder and CEO. "As we detail in our shareholder letter, we are entering the next phase of growth in the U.S. online food ordering industry where...

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Oct 29 8:58 AM, General News


DoorDash and Impossible Foods Partner to Launch Impossible Cuisine Category 

Impossible Foods, maker of the famously delicious Impossible Burger, today announced a first-of-its-kind partnership with DoorDash, the nation’s largest on-demand destination for door-to-door delivery. DoorDash has created a custom cuisine carousel featuring merchants that offer Impossible menu items in select US cities including San Francisco, Sacramento, Los Angeles, New York, Chicago, Miami, D.C., Detroit, Atlanta, Boston, Denver, Dallas, Cleveland, Philadelphia, Minneapolis, Orlando, Houston, Pittsburgh, Bellevue, Indianapolis, Phoenix, Las Vegas, and Central Illinois — powering the discovery of even more delicious Impossible food.

DoorDash’s carousels provide discovery and education for customers looking to pair their cravings with comparable restaurants. This is the first time DoorDash has created a plant-based carousel, which will feature...

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Oct 24 10:08 AM, General News


Starbucks Delivers Comes to Five New U.S. Markets 

Starbucks Coffee Company today announced the latest expansion of Starbucks Delivers to five new U.S. markets, Atlanta, Denver, Phoenix, Philadelphia, and New Jersey, as well as further expansion in the New York Metro. The delivery program, which initially launched as a pilot in partnership with Uber Eats in late 2018, is now available in a total of 16 major U.S. markets and will reach national availability in early 2020.

“Following our recent commitment to make delivery available nationwide in 2020, we are excited to bring Starbucks Delivers to five more major U.S. markets,” said Roz Brewer, group president and chief operating officer for Starbucks. “The expansion of Starbucks Delivers is part of our continuous effort to...

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Oct 22 9:24 AM, General News


Burger King Partners with Uber Eats for Delivery

All of your favorite flame grilled sandwiches from Burger King restaurants can now be delivered right to your doorstep through Uber Eats. BK guests nationwide can now place a food order, including the iconic Whopper Sandwich, with the tap of a button on the Uber Eats app.

“At Burger King restaurants, delivery is a major priority to ensure our food is available to anyone, anywhere,” said Chris Finazzo, President, North America, Burger King Corporation. “We know our guests value convenience and adding the Burger King brand to Uber Eats is another way we will meet the demands of millions of people on this platform.”

“We’re thrilled to team up with Burger King restaurants to offer their beloved menu items to...

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Oct 15 9:26 AM, General News


KFC Introduces Fried Wings 

Kentucky Fried Chicken is delivering a touchdown this football season with the introduction of its new Kentucky Fried Wings™. The chicken expert's new, always hot and fresh wings are available in participating KFC U.S. restaurants today as part of the permanent menu. Making this even hotter, fans can try them out from the comfort of their own home with free delivery* on kfc.com, the fried chicken chain's new online delivery platform, Grubhub and Seamless.

Sure to be the MVP of this season's tailgate parties and more, Kentucky Fried Wings are available classic (unsauced) or tossed in your choice of three sauces: Nashville Hot, Buffalo or Honey BBQ – all so finger lickin' good, you won't even need a Wet-Nap.

Thanks to Kentucky Fried Wings, gone are the days of waiting for hot and fresh wings, or needing to call ahead with an order. Kentucky Fried Wings are...

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Oct 11 8:19 AM, General News


Del Taco Partners with Postmates for Delivery

Del Taco Restaurants, Inc., the nation's second largest Mexican quick service restaurant, today announced it has partnered with Postmates, the leader in enabling anything to be delivered on demand, to provide fast delivery from its participating corporate and franchise restaurants to wherever the customer may be. To launch the partnership, from September 16th through September 22nd guests can save $5 off any Del Taco delivery order of $20 or more, from Postmates.

"We know how important convenience is to our guests, and are thrilled to be able to continue expanding our delivery services through a partnership with Postmates," said Barry Westrum, Del Taco's Chief Marketing Officer. "With Postmates' popularity and reach throughout key Del Taco markets, such as Southern California, we know even more fans will be able to enjoy their Del Taco favorites delivered...

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Sep 11 8:25 AM, General News


McDonald's Adds Grubhub as Delivery Partner in NYC and Tri-State Area

Today, McDonald's USA and Grubhub announced a new partnership to begin expanding McDelivery to approximately 500 restaurants in the NYC and Tri-State Area. McDelivery will be available on the Grubhub marketplace and the company's New York brand, Seamless.

"At McDonald's, we're constantly innovating to find new ways to best serve our customers whenever and wherever they want, whether it's dining in our newly modernized restaurants, on-the-go through mobile order and pay or our drive-thru, or McDelivery. The convenience of McDelivery has been available to our customers in the NYC and Tri-State area for the past two years," said Marcos Quesada, Vice President of McDonald's Stamford Field Office. "We are excited to add Seamless and Grubhub, leading delivery platforms in NYC, to our McDelivery service and to create more options for...

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Sep 6 8:55 AM, General News


Houlihan's Introduces Delivery by DoorDash

Houlihan's Restaurant + Bar just made it possible to enjoy their Famous 'Shrooms, the Char-crusted Ahi Tuna Salad or even the Kansas City Burger without leaving your home. Whether you're having a relaxing evening with family or getting a group of friends together to watch the game, Houlihan's is making life easier for their stay-at-home guests. And let's not forget about the boss who called the last-minute meeting over lunch. No worries, Houlihan's will make sure it's the best lunchtime meeting you've ever had to attend.

Beginning Sept. 16, Houlihan's restaurants will begin offering food delivery in all of their corporate markets. And to make it even simpler, guests will place their order directly through the Houlihan's website – houlihans.com. "With football season and tailgate parties getting in full swing, the debut of our new delivery option is...

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Sep 4 8:15 AM, General News


Aramark Gears Up for 2019 Back-to-School Season on College Campuses Across the Nation

As millions of college students prepare to return to campus to start the new school year, they’ll be looking for fresh, nutritious, on-trend food when they hit the books. Aramark, the award-winning food and facilities partner of more than 400 colleges and universities across the U.S., is ready to welcome back three million higher education students to campus, by introducing a new wave of offerings customized to the ever-changing needs of Gen Zers.

“Every year, our higher education team members elevate the student experience with custom campus solutions tailored for them,” said Jeff Gilliam, president of Aramark’s Higher Education business. “Our culinary team puts innovation first, to create healthy, fresh recipes that students love, and we’re excited for students to see...

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Aug 29 9:23 AM, General News


Dine Brands Partners with Grubhub to Offer Delivery Across Thousands of Applebee's & IHOP Locations

Grubhub, the nation's leading online and mobile food-ordering and delivery marketplace, today announced its expanded partnership with Dine Brands (NYSE: DIN), the parent company of Applebee's Neighborhood Grill + Bar® and IHOP® restaurants. Nearly triple the number of Applebee's and IHOP locations will be available on the Grubhub marketplace, and the collaboration will also build a deep integration to maximize incremental growth.

Grubhub's marketplace will extend coverage to more than 3,000 locations between Applebee's and IHOP brands, giving diners even more opportunity to get their favorite dishes delivered. Grubhub and Dine Brands will be working towards a direct-to-POS integration for menu syncing and order submission across Applebee's and IHOP. Restaurants will receive orders directly to...

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Aug 27 9:29 AM, General News


Panera Bread Expands Delivery Capabilities through Partnerships with DoorDash, Grubhub and Uber Eats

Panera Bread today announced the availability of its national delivery service for the first time through DoorDash, Grubhub and Uber Eats. In addition to being able to order from Panera's own app and web site, consumers will now be able to use all three apps to order Panera for lunch or dinner. Whether customers order via Panera's apps or through one of its partners, their orders will be delivered to them by Panera's own delivery drivers in most markets. Through these new partnerships, Panera is creating more ways for guests to access their Panera favorites while still ensuring the quality Panera delivery experience the company has honed over the last three years.

Delivery via the Panera app and ecommerce platforms remains in place and will continue to be a strong point of access, for both new and existing Panera customers. Year to date, Panera's platforms have driven more than 28 million delivery orders, resulting in...

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Aug 27 9:21 AM, General News


Revention and DoorDash Team Up to Offer On-Demand Logistics Services

Revention, the industry-leading provider of restaurant ordering and management solutions, today announced its partnership with the largest and fastest growing last-mile logistics platform in more than 4,000 cities in the United States and Canada, DoorDash.

This partnership will provide restaurateurs the opportunity to grow their business by offering on-demand logistics and/or streamlining existing delivery operations to accommodate for peak times, unexpected surge of orders, downtime, and service outside of standard areas.'

The Revention and DoorDash partnership will significantly expand operational efficiencies for restaurateurs, with potential benefits including...

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Aug 21 8:12 AM, General News


Five Guys and Postmates Partner for National On-Demand Delivery

Postmates, the leader in enabling anyone to have nearly anything delivered on-demand, announced today that it has partnered with Five Guys to enable national on-demand delivery, including an integration with ItsaCheckmate. Five Guys and Postmates customers will now find Five Guys locations across the country integrated into the Postmates feed, making it simple to find your favorite burgers and fries.

"We are thrilled to launch our integrated partnership with Five Guys for on-demand delivery," said Dan Mosher, SVP, Merchant Lead, Postmates. "Five Guys is an incredible family-run business that has a dedicated following and is extremely popular on the Postmates platform."

The Postmates Data and Analytics team dug into the data to uncover these Five Guys Delivery Facts...

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Aug 15 8:18 AM, General News


Applebee’s Nationwide Delivery Has Arrived

Applebee’s Neighborhood Grill + Bar just made dining at home or on-the-go easier, more convenient and more flavorful with Applebee’s Delivery℠ available at participating restaurants nationwide. Now, wherever you are, you can order online at Applebees.com or through the mobile app and Applebee’s Delivery, powered by DoorDash, will have your favorite mouthwatering Boneless Chicken Wings and Loaded Shrimp Fajitas delivered to your door hot and fresh. For those meals when you’re too tired to cook or just don’t want to pack the family in the car, Applebee’s Delivery has your back.

Applebee’s is celebrating the news in two big ways. First, hungry fans can take advantage of free delivery now through Sunday, September 1 when ordering Applebee’s Delivery. And to commemorate Applebee’s new partnership with NBC Sports’ Football Night in America, free delivery will continue...

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Aug 14 9:28 AM, General News


Domino's Launches National E-Bike Program for Pedal-Powered Delivery

Domino's Pizza, the largest pizza company in the world based on global retail sales, knows a thing or two about pizza delivery, including the fact that cars aren't always the most efficient way to get hot, delicious pizzas to hungry customers. A bike is often a better solution to traffic congestion and parking challenges. Domino's stores across the nation will soon have the option to use custom e-bikes for pizza delivery through a partnership with Rad Power® Bikes – North America's largest e-bike brand.

"Domino's tested e-bikes in a number of corporate-owned stores across Houston, Miami and New York earlier this year, and those stores saw improvements in overall delivery and service," said Tom Curtis, Domino's executive vice president of corporate operations. "They also experienced labor benefits, as the stores were able to hire from a wider pool of candidates, including those who...

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Aug 13 9:01 AM, General News


US Foods Launches US Foods Direct

US Foods Holding Corp. (NYSE: USFD) today announced the addition of US Foods Direct to the company’s exclusive e-commerce platform. This new offering is integrated into US Foods’ online ordering platform, providing operators with an endless aisle of more than 40,000 specialty products and counting. US Foods Direct gives operators easier access to hard-to-find ingredients, such as specialty spices, seasonings, herbs, pastas, flours, sauces or oils, and innovative, on-trend items such as plant-based proteins, dairy-free or vegan alternatives, and gluten-free products. With US Foods Direct, operators now have a one-stop shop for distinctive ingredients that will set their menu apart from the competition.

Sixty-three percent of foodservice operators say they want to improve on offering something different from the competition. Unfortunately, for many operators who are searching for unique ingredients, this can mean sourcing products from other specialty food channels which require longer lead times and additional resources. With sixty two percent of operators reporting...

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Aug 7 10:07 AM, General News


Aramark Acquires On-Demand Food Delivery Service, Good Uncle

Aramark (NYSE:ARMK), a global leader in food, facilities management and uniforms, today announced the acquisition of privately-held Good Uncle, an innovative, app-based on-demand food delivery service that brings freshly prepared, restaurant quality meals to conveniently located pick-up points around college campuses. The addition of this concierge service to the Aramark portfolio furthers the company’s commitment to advancing innovation through culinary-and technology-driven solutions that better serve customers and clients.

“We are pleased to welcome the Good Uncle team to the Aramark family. As consumer dining habits evolve, we’re continually looking for new ways to disrupt the marketplace with innovative services,” said Eric J. Foss, Aramark’s Chairman, President and CEO. “Good Uncle strengthens our ability to offer...

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Aug 7 8:17 AM, General News


Shake Shack Announces Partnership With Grubhub for Nationwide Delivery

Shake Shack (NYSE:SHAK), the modern day “roadside” burger stand, today announced they have entered into an integrated partnership with Grubhub (NYSE:GRUB), the nation's leading online and mobile food-ordering and delivery marketplace. The partnership reflects Shake Shack’s long-term digital growth and innovation strategy to make its iconic food more accessible to consumers through an increasing number of channels.

Grubhub and its Seamless brand in Shake Shack’s hometown of New York City - will be Shake Shack’s national delivery partner with direct-to-POS integration for menu syncing and order submission. With Grubhub’s “Just in Time” technology, pickups by drivers will be timed to the moment an order is ready, resulting in faster delivery, fresher food and a better guest experience. Shake Shack will have access to enhanced tools to analyze...

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Aug 6 8:18 AM, General News


Innovation is Bringing New Excitement to the Burger Category in Canada

More Canadians today than a year ago say they’re ordering burgers from foodservice at least once a month, and the growth of the LSR burger category is outpacing the industry. In the 2019 Canadian Burger Consumer Trend Report, Technomic dives into the factors at play, including innovations such as plant-based burgers and unique flavour profiles.

“The bigger the burger category gets, the more important it is that operators maintain points of differentiation,” explains Charles Winship, manager of consumer insights at Technomic. “Responding to demands for plant-based options as well as spicier, bolder flavours will be critical as brands look to offer burgers that truly stand out.”

Key takeaways from the report include...

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Aug 5 8:13 AM, General News


Burger King to Launch the Impossible Whopper Nationwide

Burger King restaurants announced today that it is bringing the plant-based Impossible Whopper sandwich nationwide this month. Starting on August 8, guests across the nation will be able to visit their local BK restaurant, or order for delivery via the BK App and through DoorDash, to try the Impossible Whopper for a limited time only and decide for themselves if it delivers the same flame-grilled, juicy craveability of the famous Whopper sandwich.

The Impossible Whopper is 100% Whopper, 0% beef. It features a flame-grilled patty made from plants topped with freshly sliced tomatoes and onions, crisp lettuce, creamy mayonnaise, ketchup and zesty pickles on a toasted sesame seed bun.

“We are really excited to be able to offer our new Impossible Whopper to our guests across the country at an unbeatable value for a limited time,” said Chris Finazzo, President, North America, Burger King Corporation. “Since we first launched our market tests in St. Louis in April, and...

 

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Aug 1 10:01 AM, General News


White Castle Partners with Uber Eats to Expand Delivery 

White Castle, the nation's first fast-food hamburger chain and home of The Original Slider®, today announced a new partnership with Uber Eats, offering online ordering and delivery to Cravers near more than 330 White Castle locations. Coinciding with the 15th anniversary of beloved film classic, Harold & Kumar Go To White Castle, White Castle and Uber Eats will be giving away up to 1 million Original Sliders – one 10 sack per customer (small order fee may apply on orders of less than $10) – to Cravers with their order through the Uber Eats app using promo code 1MILLIONSLIDERS beginning on July 30. The fast-food chain is also offering a new Harold & Kumar meal reflecting pricing from 2004 when the film was released. The meal is available to Uber Eats customers on July 30 and 31 and includes 30 Original Sliders, five small fries and four 21 oz. soft drinks for just $23.40.

Cravers can now order any of White Castle's coveted menu items, such as The Original Slider®, the plant-powered Impossible Slider, or even a Crave Case for those with the boldest of appetites, through the Uber Eats app. Beginning July 30, White Castle will be giving away...

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Jul 30 9:45 AM, General News


Grubhub Reports Second Quarter 2019 Results

Grubhub Inc. (NYSE: GRUB), the nation's leading online and mobile food-ordering and delivery marketplace, today announced financial results for the second quarter ended June 30, 2019. The Company posted revenues of $325 million, which is a 36% year-over-year increase from $240 million in the second quarter of 2018. Gross Food Sales grew 20% year-over-year to $1.5 billion, up from $1.2 billion in the same period last year.

"The team continued executing in the second quarter, adding thousands of new, high-quality independent and enterprise restaurants and growing our active diner base to more than 20 million," said Matt Maloney, Grubhub founder and CEO. "We are excited about the trajectory of our two-sided marketplace – both in terms of geographic diversity and depth in individual markets. Restaurants are increasingly valuing the incremental sales and...

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Jul 30 9:38 AM, General News


Starbucks Delivery to be Available Throughout the US in Early 2020

Today, Starbucks Coffee Company (NASDAQ: SBUX) announced plans to make Starbucks® Delivers available throughout the U.S. in early 2020 through an agreement with Uber Eats as the preferred delivery provider of Starbucks® items. The intention to expand follows an 11-market roll-out which demonstrated successful operational integration and received positive customer response to an effortless high-quality experience consistent with the Starbucks brand.

“We are driven to create new and unique digital experiences that are meaningful, valuable and convenient for our customers,” said Roz Brewer, group president and chief operating officer for Starbucks. “Partnering with Uber Eats helps us take another step towards...

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Jul 24 9:49 AM, General News


McDonald’s Adds DoorDash as U.S. Delivery Partner

Today, McDonald’s USA and DoorDash announced a new partnership to expand the availability and accessibility of McDelivery beyond its current offering, launching first in the Houston, Texas area across more than 200 restaurants beginning July 29th.

“In a few short years, McDelivery, has become an important part of our growth and our customer-centric strategy,” said Chris Kempczinski, President of McDonald’s USA. “Building on the success of McDelivery in the US, we’re excited to make McDelivery accessible to customers on DoorDash, which is available in all 50 states and reaches...

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Jul 19 8:54 AM, General News


KFC Celebrates National Fried Chicken Day with Free Grubhub Delivery July 4-7

Kentucky Fried Chicken® has announced free delivery through delivery partner, Grubhub, to celebrate one of our favorite days of the year, National Fried Chicken Day (July 6). And, because the Colonel thinks every occasion is a good time for a bucket of Original Recipe®, the fried chicken experts are celebrating with free delivery all weekend long (July 4-7) – just in time for the 4th of July holiday weekend.

Heading to a family picnic, summer BBQ or pool party? Give the grill a rest and let the Colonel take the stress out of holiday cooking with a bucket of Original Recipe®, KFC’s world-famous secret blend of 11 herbs & spices. Since its origination in 1940, the Colonel’s secret recipe has been often imitated, but never duplicated, and...

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Jul 5 9:25 AM, General News


Crowd Cow Imports the A5 Wagyu Japanese Packer Brisket as New Product Offering

Crowd Cow, the online marketplace that sources its meat directly from the top 1% of farms and ranches across the country, including Japan for its Wagyu products, announced today that they have exclusively imported a limited amount of Japanese A5 Wagyu "Packer Briskets" into the United States. These briskets, the popular cut for barbecuing that comes from the lower chest of the cow, have a unique cut plan, different from that of a domestic brisket, which lends itself to weighing in at over 30 pounds untrimmed. Even more rare and exclusive are the fewer than 20 Olive Wagyu Briskets from Kagawa that Crowd Cow is offering. The marbling and tenderness of authentic Japanese A5 Wagyu produces...

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Jul 2 9:31 AM, General News


Uber Eats Partners with Olo to Simplify Third-Party Delivery for Thousands of Restaurants

Uber Eats today announced it has partnered with Olo, the leading digital food ordering platform for the restaurant industry, to integrate directly into the point-of-sale (POS) of leading restaurant brands via Olo Rails. An important distinction for restaurant brands, this partnership allows orders placed by consumers on the Uber Eats website or app to be injected directly into the order stream at the restaurant, drastically improving order accuracy and operational efficiencies for restaurant operators.

“We’re excited to partner with Olo,” said Liz Meyerdirk, Uber Eats Global Head of Business Development. “This integration will streamline the Eats ordering experience and...

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Jun 27 8:17 AM, General News


Dunkin' Begins Nationwide Delivery Rollout through Grubhub

More of America will now run on Dunkin' without ever having to leave their home or office. Dunkin' today announced that it is partnering with Grubhub (NYSE: GRUB), the nation's leading online and mobile food-ordering and delivery marketplace, to begin the rollout of its new Dunkin' Delivers service. As the first step in this launch, today more than 400 Dunkin' restaurants throughout New York City's five boroughs will now offer delivery through Seamless, Grubhub's New York brand. Following the initial launch, Dunkin' and Grubhub will look to expand the Dunkin' Delivers service to restaurants throughout other markets in the coming months, including in Boston, Chicago and Philadelphia.

Using Seamless or Grubhub, people who live and work in New York City can enjoy their favorite Dunkin' coffees, espresso drinks, Cold Brew and frozen beverages – as well as donuts, breakfast sandwiches, bagels and more – delivered directly to them, wherever they are throughout the day. New Yorkers looking for a convenient Dunkin' delivery experience can simply open the Seamless or Grubhub mobile app or website, choose their favorites and...

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Jun 17 9:38 AM, General News


Domino's and Nuro Partner to Bring Autonomous Pizza Delivery to Houston

Domino's Pizza (NYSE: DPZ), the largest pizza company in the world based on global retail sales, and Nuro, the robotics company transforming local commerce, are partnering on autonomous pizza delivery using the custom unmanned vehicle known as the R2 later this year. The global leader in pizza delivery will use Nuro's unmanned fleet to serve select Houston Domino's customers who place orders online. This partnership will expand Nuro's autonomous delivery operations, which have safely and successfully been running in the Houston metro area since March 2019.

"We are always looking for new ways to innovate and evolve the delivery experience for our customers," said Kevin Vasconi, Domino's executive vice president and chief information officer. "Nuro's vehicles are specially designed to optimize the food delivery experience, which makes them a valuable partner in our autonomous vehicle journey. The opportunity to bring...

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Jun 17 12:02 AM, General News


While Restaurant Delivery gets All the Buzz, Digital Orders Overall Grow by Double-Digits

The growing access to foodservice delivery has garnered lots of attention from the marketplace and media, but while delivery grabs the spotlight, digital restaurant orders overall steadily grow by double-digits, reports The NPD Group. Restaurant digital orders, which are defined by meals or snacks ordered via mobile app, internet, or text message, have grown by 23 percent over the past four years and now represent 3.1 billion visits and $26.8 billion dollars. NPD forecasts digital orders to continue to grow by double-digits through 2020 with growth across all service modes including delivery, on premises, and carryout, according to NPD’s Delivering Digital Convenience report.

Although convenience is understandably the top reason consumers choose digital ordering, other top reasons include: no waiting; the ability to order, pay, and have it ready; ordering at my “own” pace; and earning rewards/feeling valued. In addition to these reasons...

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Jun 14 7:52 AM, General News


Chili's Partners Exclusively with DoorDash

Chili's® Grill & Bar, a leader in the casual dining industry, is also leading the category in off-premise innovation. To build on that momentum, starting today, Brinker International, Inc., the parent company of Chili's and Maggiano's Little Italy®, has entered into an exclusive agreement with DoorDash, the nation's largest on-demand destination for door-to-door delivery, that brings delivery of Chili's favorites to Guests from more than 1,000 participating restaurants nationwide.

"We chose DoorDash as an exclusive partner because they have a leading market share in areas where Chili's restaurants are located and have a fast growing delivery platform," said Wyman Roberts, chief executive officer of Brinker and president of Chili's. "While we tested delivery with several partners, DoorDash integrated seamlessly into our operations, demonstrated the ability to drive incremental sales and provided...

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Jun 11 9:45 AM, General News


RestaurantOwner.com: Restaurant Delivery Report 

RestaurantOwner.com's published results of their 2019 Restaurant Delivery Survey focuses on the growing trend of restaurant delivery and summarizes input gathered from nearly 1,000 independent restaurant owners and operators regarding their experiences with self-delivery and third-party service providers, and their insights regarding restaurant delivery.

Survey Results:

Restaurant delivery has become available in most independent restaurants, with 57% of operators offering some form of delivery. Moreover, 16% of the operators without delivery plan to add the service within a year. Of operators who offered delivery, 31% used only third-party services, 12% operated in-house delivery services, and 14% relied on...

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Jun 5 2:53 PM, General News


Guests can Now Order P.F. Chang's with Uber Eats Across the U.S.

Enjoying P.F. Chang's menu of made-from-scratch favorites just got even easier. Now, guests across the U.S. can order P.F. Chang's using their Uber Eats app.

"Uber Eats is one of the fastest growing off-premise delivery companies in the U.S.," said Tana Davila, P.F. Chang's senior vice president. "We are excited to partner with them and make our food even more accessible to current and new customers."

Uber Eats is fully integrated throughout P.F. Chang's restaurant point-of-sale system, ensuring seamless order placement and timely delivery of orders from the entire made-from-scratch menu in restaurants across the country. P.F. Chang's will continue to offer...

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May 22 3:00 PM, General News


Postmates and Pei Wei Launch On-Demand Delivery with Free Delivery

Postmates and Pei Wei Asian Kitchen, the leading fresh, Asian fast-casual restaurant, announced that they have partnered to bring Pei Wei's delicious Asian cuisine direct to the customer's doorstep. To celebrate, the companies are providing customers with free delivery. From the new, customizable Bento Boxes to its fresh, house-made Cauliflower Rice, every dish is made to order with quality ingredients, like house-chopped veggies and grass-fed flank steak. Now, you can have any of these delicious offerings delivered right to your door with no delivery fee.

"We are thrilled to add Pei Wei Asian Kitchen to our already long list of partners," said Dan Mosher, SVP, Merchant Lead at Postmates. "Our goal is to provide our customers with the most choices of any delivery platform, giving them the ability to...

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May 6 3:25 PM, General News




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