QSR Report Finds that AI Boosts Drive-thru Efficiency, but Slips on Hospitality

Artificial intelligence is playing a bigger role in quick-service restaurant drive-thrus, but new research suggests operators may be sacrificing parts of the guest experience as automation takes over more of the ordering process.

The 2026 QSR Drive-Thru Report, produced by QSR in partnership with Intouch Insight, found that hospitality-related employee behaviors declined when AI handled the ordering interaction. The findings point to a potential trade-off for restaurant operators looking to improve efficiency...

Sandals Puts Culinary Storytelling at the Center of Jamaica Resort Transformation

Sandals Resorts is using food and beverage as a key pillar of its US$200 million transformation of three Jamaica properties, introducing a series of new dining concepts designed to deepen guests' connection to the destination through local ingredients, cultural storytelling and immersive experiences.

The culinary additions will roll out across Sandals Montego Bay, Sandals Caribbean Cay and Sandals South Coast as part of the extensive redevelopment project. The resorts are scheduled to reopen beginning in November and December 2026.

Bourbon Barrel Retreats Expands with Opening of The White Bison Restaurant and Tasting Room

The team behind Bourbon Barrel Retreats, Kentucky's barrel-shaped cabin resort, has opened The White Bison, an on-site restaurant and tasting room designed to deepen the bourbon tourism experience in Anderson County.

The White Bison marks the next phase of growth for the family-owned hospitality brand founded by Tony and Christina Happeny. Since launching Bourbon Barrel Retreats, the property has drawn guests from across the country seeking a distinctive bourbon-centered stay in the heart of Kentucky bourbon...

Wynn Resorts and Chef's Table Announce Global Partnership Debuting This Fall

Wynn Resorts and Chef's Table, the brand behind the award-winning Netflix culinary documentary series, are embarking on a new global partnership with a culinary tour-de-force celebration this fall. The partnership will combine world-class dining offerings with an impressive lineup of talent from the renowned series to create and produce original and meaningful programming.

In September, Chef's Table will transform Revelry, the tasting experience at Wynn Las Vegas, into Wynn Revelry by Chef's Table – bringing together...