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QSR Tech Expectations Rise as Nearly All Consumers Weigh Digital Experience
Technology is playing an increasingly important role in where consumers choose to eat, but new research from Canopy suggests quick-service restaurants have little room for error as digital touchpoints become more embedded in the customer experience.
Canopy’s 2026 Restaurant Tech Report: Add Sauce, Hold the Friction, based on a survey of 1,007 US consumers, found that technology now influences dining choices for 94% of respondents, up from 80% in 2025. At the same time, 37% said they have abandoned an order because...
White Castle Expands Reach with Automated Hot-Food Kiosk Partnership
White Castle is expanding its automated retail strategy through an exclusive partnership with Automated Retail Technologies (ART), LLC, aiming to bring its Sliders to more nontraditional locations through hot-food kiosks.
The alliance will support the national rollout of White Castle Crave & Go kiosks, beginning with 1,000 locations across commercial and institutional settings such as college campuses, hospitals, workplaces and transportation hubs. The kiosks prepare orders on demand, giving consumers access to hot White Castle products in areas where a traditional restaurant...
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