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Tech Trends Driving Changes in Restaurants, Report Says

Gen Z and millennial expert Jason Dorsey says people refer to Gen Z and millennials as “tech savvy.” But that’s not necessarily true, says Dorsey. He says they’re actually “tech dependent” -- and that’s a different thing altogether.

That may be how they engage with restaurants too. From baby boomers to Gen Xers, generational attitudes toward restaurant technology notably differ, according to National Restaurant Association research delivered in a recent webinar.

  • When asked if restaurant technology -- which can include everything from smartphone apps to tableside tablets and order kiosks -- increases convenience, 60 percent of all ...
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Apr 16 9:45 AM, General News



Tillster Serves the Stats on QSR and Fast-Casual Delivery

Delivery is on a meteoric rise in QSR and fast-casual dining. People are willing to pay a premium to get food without picking it up. In situations when restaurants don't provide delivery on their own, firms like DoorDash, UberEATS, and Postmates have built themselves on connecting consumers and restaurants across the last mile.
 
A recent study by digital ordering solutions firm Tillster aimed to summarize consumer preferences on food delivery. They found that in the past year more than half of all QSR and fast casual customers placed a delivery online, and a majority of customers would order more if delivery was available.
 
One of the biggest takeaways from Tillster's study was consumer preference for first-party ordering solutions. Consumers don't want to look for a restaurant on ...
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Feb 28 8:14 AM, Urner Barry


How Technology is Changing the Way Marketers Create Customer Experiences
 
For marketers and business owners, delivering a customer experience (CX) is the easiest way to keep people coming back. While a positive CX can reach more customers and create great opportunities for a business, a misstep often leads to losing a customer for good.
 
A good CX should consider every time a customer interacts with part of your business. The usability of your mobile app, the speed of your in-house service, the cleanliness of your parking lot: all of these factors contribute a customer's opinion of your brand.
 
In today's data-driven landscape, the crux of good CX is often technology. While great products and outstanding personal service are still major players and often the heavy hitters that can make or break CX, they're also usually ...
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Feb 26 8:14 AM, Urner Barry


Cargill's New Protein Headquarters Focuses on the Future of Protein

$70 million Wichita investment targets top talent and brings innovative food solutions to global customers through collaboration, technology and a focus on sustainability

With a new headquarters of its North American protein operations, Cargill is focused on inspiring the future of protein. The new state-of-the-art building was created as a destination to retain and recruit top talent and immerse customers in innovative culinary and food sensory experiences. Designed for collaboration and growth, the headquarters connects Cargill’s 800 Wichita-based employees with 28,000 additional colleagues across North America and more than three dozen protein production facilities in the U.S. and Canada.

“We want to help make Wichita the Silicon Valley of protein, bringing together the best minds, innovation and technology in the industry...

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Dec 6 9:16 AM, General News




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Foodmarket, a specialized media offering from Urner Barry, is the premier source of market news for the food industry.

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