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Domino's Introduces Carside Delivery
Domino's Pizza is offering customers of the brand yet another way to carry out their favorite pizza: via Domino's Carside Delivery. Domino's Carside Delivery is a new contactless carryout option that customers can choose when placing a prepaid online order, and it is now available in stores across the U.S.
"Domino's is all about providing a delicious, hot meal, the way customers want it – whether via carryout or delivery," said Dennis Maloney, Domino's senior vice president-chief innovation officer. "Domino's Carside Delivery gives customers the option to stay in their vehicle while...
COVID-19 Is Reshaping the $4 Trillion Global Foodservice Industry
COVID-19 is reshaping the nearly $4 trillion global foodservice industry, with a number of permanent effects expected. Not only is the pandemic accelerating growth of existing trends like online food delivery and curbside pickup, it is giving rise to new ones, such as expanded sanitation protocols and social-distancing dining.
While creative fads are unlikely to go mainstream, foodservice establishments must find ways to adapt to market challenges such as limited-capacity seating and quell consumer concerns about contagion in order stay competitive.
A new Freedonia Group analysis examines the short- and long-term impacts of COVID-19 on global foodservice revenues, which are forecast to rise...
Has the Coronavirus Caused Consumers to Adopt New Eating Behaviors?
Although social distancing measures have forced many people to stay indoors and start experimenting in the kitchen, the verdict is mixed on home cooking. According to Datassential, two in five consumers did not actually start cooking more often. However, about 35% found joy and excitement in discovering new dishes, yet more than a third of Gen X and households with children are sick of having to cook more often for their families.
For the most part, the pandemic has encouraged very few consumers to adopt new shopping and dining strategies, the rest are maintaining their prior routines. Online grocery shopping and grocery delivery have benefited the most from these new trials, with 21% trying grocery pickup for the first time, and...
While Total U.S. Restaurant Traffic Declines by 22% in March, Digital and Delivery Orders Jump
March is supposed to come in like a lion and leave like a lamb, but with 97% of U.S. restaurants impacted by mandated dine-in closures by mid-March, the month left like an angry lion for America’s foodservice industry. Restaurant traffic declined by 22% in the month compared to same month year ago, but a testament to the U.S. consumers’ want for someone other than themselves to make their meals, digital restaurant orders increased by 63% and delivery by 67% in March, reports the NPD Group.
Visits to quick service restaurants (QSR), many of which already had off-premise operations, like carry-out and drive-thru, in place prior to the dine-in closures, decreased by...
Technomic: Foodservice Spending Continues a Slow Rebound
Consumer spending estimates bottomed out at a decrease of 35% of expected sales the week of April 12 and has grown to a level that may be pulling us off the bottom of the market. The cumulative loss in spending has declined for the first week since the start of the pandemic. However, it is important to note that previous weeks showed fluctuations that could foretell more up and down movement in the trends in coming weeks.
Off-premise ordering at FSRs sees high growth this week
Ordering by nondelivery, off-premise methods has increased across all segments this week. For fast-food restaurants, this was driven by drive-thru orders (59%). Growth at FSRs was driven by a mix of drive-thru and takeout orders. Overall, casual-dining and fine-dining restaurants saw the largest jump...
The Cheesecake Factory Offers Special Happy Hour Menu Online for Pickup and Curbside To-Go
The Cheesecake Factory is featuring a limited-time Happy Hour Menu online for pickup and curbside to-go orders Monday through Friday 2-4:30 p.m. today through Friday, May 15. Featuring ten signature menu items for $7.50 including full-sized portions of The Cheesecake Factory’s most popular appetizers and its special “Happy Hour” Burger – a double cheeseburger available exclusively during Happy Hour – bottles of private reserve house wine for $15 and “mix and match” six packs of beer for $12.95, the Happy Hour Menu is the perfect solution for afternoon snacks and libations to enjoy at home.
“We are so pleased to offer a Happy Hour Menu to-go for the very first time,” said David Overton, Founder and CEO of The Cheesecake Factory Incorporated. “With so many people working from home right now, we thought...
Taco Bell Unveils At Home Taco Bar; Just in Time for Cinco de Mayo Celebrations
Just in time for Cinco de Mayo, Taco Bell is giving fans the perfect recipe to recreate their favorites from home with the At Home Taco Bar, available via delivery and contactless drive-thrus nationwide starting Friday, May 1, for a limited time.
The At Home Taco Bar comes deconstructed, packed and sealed for an easy and safe way to feed a party of 6 for $25. Complete with staple Taco Bell ingredients including flour tortillas, crunchy taco shells, nacho chips, seasoned beef, shredded lettuce, nacho cheese sauce, hot sauce packets and more, fans will have the chance to recreate beloved favorites from the comfort of their own homes.
To help inspire the inner chef in us all, Taco Bell is also rolling out a series of recipe cards straight from the Taco Bell Test Kitchen. The cards provide step-by-step instructions on...
Chipotle Introduces New Lifestyle Bowls
Chipotle Mexican Grill announced five new Lifestyle Bowls inspired by wellness experts and the Chipotle Together Wellness Live-Streams to help fans get back on track with their health and fitness goals.
Chipotle partnered with YouGov to better understand how consumers food behavior and patterns have shifted during this unprecedented time of social distancing. The brands' joint study found over a third of Americans surveyed (35%) are struggling to maintain healthy lifestyles, and over four in ten (44%) aren't maintaining...
Starbucks to Re-Open Some Stores with ‘Modified’ Ops Starting May 4
Starbucks Corp. is making plans to re-open stores as it readies for a phase it called “monitor and adapt.”
Beginning May 4, Starbucks said it will re-open as many stores as it can with modified operations and best-in-class safety measures. Similar to its experience in China, where more than 95% of its stores have now re-opened, Starbucks said it will gradually expand and shift its in-store customer experiences.
Some locations will continue as drive-thru only, while others may feature mobile ordering for contactless pickup and delivery. Still others may reopen for “to-go” ordering. (More than 60% of Starbucks’ U.S. stores include...
Pizza Hut Launches Contactless Curbside Pickup Nationwide
Pizza Hut is doubling down on its efforts to keep team members and customers safe, today announcing the availability of contactless curbside pickup at participating restaurants nationwide. Pizza Hut is the only national pizza brand to make it easy to select contactless curbside for online orders—all you have to do is check a box during checkout. The brand will also be introducing new health and safety measures aimed at protecting team members, customers and the communities it serves, with a focus on helping to ensure that team members and guests feel safe, valued, and cared for during this critical time.
Nationwide Contactless Options
With an increase in customer demand for contactless options—over 60% of online delivery orders are now via contactless delivery— Pizza Hut is introducing curbside pickup for customers that...
U.S. Restaurant Transaction Declines May Have Bottomed Out in the Week Ending April 5
U.S. restaurant customer transactions declined by 41% in the week ending April 5 compared to year ago, following a 42% decline in the prior week ending March 29, which may indicate the industry is bottoming out, reports The NPD Group. The apparent “bottom” is likely due to the full effect of on-premise dining closures throughout the country and the industry’s collective ability to convert to off-premise modes, like carry-out, delivery, and drive-thru.
“The 41% decline in restaurant transactions is similar to last week and may indicate a bottom. We also need to be aware that further erosion could occur if consumers’ economic situations worsen,” says David Portalatin, NPD food industry advisor and author of Eating Patterns in America. “To date, many consumers have...
Coronavirus Crisis From the Foodservice Operator Perspective
According to a recent report by Datassential, fears of irreparable harm are building more significantly among restaurant operators, particularly those leading full-service locations. Not all on-site segments are carrying on seamlessly, as lodging has a huge vacancy problem and many college campuses are closed.
However, other operators have kept moving along, even if dine-in options can no longer be offered until further notice. All foodservice operators are focused on remaining open as much as possible and serve customers via the few options left. During this time, suppliers and manufacturers need to be flexible, as operators need to be...
Survey: Coronavirus Transforms Americans' Grocery & Cooking Habits
The COVID-19 pandemic is having a profound impact on Americans' grocery shopping and cooking habits, according to a March 23 survey of more than 3,000 consumers by meal planning service eMeals. Shoppers were unable to find 40% of the grocery items on their shopping list as the gravity of the COVID-19 outbreak sent them flocking to grocery stores to stock up on food from March 18-23. Respondents also reported a 55% increase in weekly shopping spend, cooking dinner at home six nights a week, and surging online grocery use that has caused fulfillment delays because of the high demand.
"Shopping and cooking habits have clearly been impacted by the coronavirus outbreak. Short supplies at grocery stores, restaurant closings, and the need to...
Restaurant Customer Transactions Declined by 42% in Week Ending March 29
The majority of U.S. restaurants are now impacted by mandated dine-in closures, reports The NPD Group. Restaurant customer transactions dropped by 42% in the week ending March 29 compared to same week year ago, according to NPD’s CREST Performance Alerts, which provides a rapid weekly view of chain-specific transactions and share trends for 70 quick service, fast casual, midscale, and casual dining chains.
While steep transaction declines are being seen industry-wide, some restaurant models are better suited than others to retain existing off-premise business, like drive-thru, carry-out, and delivery. Quick service restaurants, which historically have more off-premise business, realized transaction declines of...
Boston Market Puts Easter Dinner On the Table with Convenient Options
Boston Market is making it easier to put a home-style dinner on the table this Easter with free delivery, curbside pickup and numerous complete meal options now available. With selections that can be preordered and picked up (or available curbside) at restaurants across the country or shipped directly to your front door for free, Boston Market hopes to make family time the focus this Easter with simple meal solutions for all.
"With all that is happening around the world right now, we know that Easter celebrations will be different, and smaller, this year," said Boston Market Chief Executive Officer Eric Wyatt. "Our team at Boston Market would like to help with any type of Easter meal you might be planning, with numerous convenient options available for pickup, home delivery or...
Asian Consumers Are Rethinking How They Eat Past COVID-19
Consumers across Asia have signaled their eating habits may change permanently once the world moves beyond the impact of the novel coronavirus (COVID-19). In an exclusive Nielsen study of 11 Asian markets, only Japanese consumers say they are less likely to change their eating habits as a result of the global pandemic.
The study, the first in a wave of Nielsen explorations underway across 74 markets, indicates that consumers in Chinese mainland, Hong Kong, South Korea, Malaysia and Vietnam will rethink and re-prioritize the place eating at home has in their lives. In Chinese mainland, 86% said they would eat at home more often than before the outbreak. In other markets, a similar trend was observed with 77% of consumers in Hong Kong planning to eat at home more often than...
Coronavirus Cases Continue to Impact Foodservice and Retail
Cases of COVID-19 are continuing to surface as the virus spreads and more tests become available. States across the country are still enforcing restrictions and guidelines, encouraging people to social distance.
Retailers have gone from limiting hours to closing completely until further notice. Grocery stores are struggling to keep shelves stocked as consumers continue to panic buy and stockpile essentials. Amid all the hysteria, restaurants are creatively finding new ways to serve guests and generate income.
As of March 18th, the National Restaurant Association predicts that the foodservice industry could lose up to $225 billion and 7 million jobs. Mandatory restaurant closures have caused...
U.S. Demand for Single-Use Foodservice Products to Rise
According to a new Freedonia Group analysis, the US market for single-use foodservice products is forecast to see healthy annual growth of 3.4% through 2023, when demand is expected to near $25 billion. The best opportunities exist for products with features that support use in fast-growing applications – such as tamper-evidence and improved insulation for meal delivery – as well as those sourced from sustainable materials that reflect growing consumer and government concerns about the environmental impact of single-use plastics.
Containers and cups/lids to account for two-thirds of market gains through 2023
Containers and cups (along with their respective lids) are by far the most commonly used types of foodservice disposables and will together account for two-thirds of all new demand through 2023. Highlights include...
Solo Diners Represent the Largest Share of U.S. Restaurant Visits Among Party Sizes
Over the last five years, solo diners, or parties of 1, have increased their share of restaurant visits while other party sizes have declined, reports The NPD Group. Last year solo diners represented 35% of restaurant visits whereas parties of two represented 27% of visits, parties of three, 14%, parties of four, 12%, and parties of 5 or more, 13%. Solo diners made 15.4B restaurant visits in the year ending December 2019, an increase of 1% compared to year ago, with the exception of parties of 4, visits from all other party sizes declined, according to NPD’s ongoing foodservice market research, CREST.
Quick service restaurants (QSRs) get the bulk, 89%, of solo diners’ visits and 10% of their visits go to full service restaurants. Their use of QSRs is about 10% higher than...
Survey Finds that Dining Experience Beats Convenience when U.S. Consumers Make Restaurant Choices
While Americans are addicted to the convenience that mobile devices offer, new research suggests that more consumers prefer to slow down and enjoy the in-restaurant dining experience over online ordering and delivery services. The research also found that food quality and consistency are what sway consumers' choices the most, when selecting a restaurant for either dining in or takeout.
A nationwide survey of more than 1,000 U.S. consumers by facilities management leader Vixxo found that two in three Americans still prefer dining in restaurants (62%) over takeout or delivery (34%). The findings – which were surprisingly consistent across all demographic groups – suggest that people prefer their meals to be...
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