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Mercatus Survey Reveals 75% of Online Grocery Orders To Be Fulfilled at Grocery Stores
Mercatus, the leading provider in digital commerce solutions for grocery retail, today announced findings from its annual eGrocery survey of U.S. consumers, conducted in collaboration with Incisiv. The report, titled eGrocery Transformed: 2021 market projections and insight into online grocery's elevated future, confirms that U.S. online grocery customers are predominantly oriented towards grocery pickup services with 75% of survey respondents preferring store pickup.
The number of online grocery customers who report using curbside pickup at least once in the last year increased to 61% on average...
New Acosta Report Details the Evolving Impact of COVID-19 on Consumer Behavior
Acosta, a global integrated sales and marketing services provider in the consumer packaged goods (CPG) industry, today released its latest COVID-19 Shopper Insights report, COVID-19 Shopper Insights: Which Habits Are Sticking? The report examines pandemic-related shopping behaviors that are continuing to impact the CPG industry as COVID-19 evolves. According to Acosta's research, about 45% of consumers have increased their online grocery shopping and reduced trips to traditional CPG channels since pre-pandemic, indicating convenience and safety remain important considerations for consumers.
"COVID-19 has significantly impacted consumer behavior and accelerated trends we were seeing prior to March 2020," said Colin Stewart, Executive Vice President, Business Intelligence at Acosta. "While many believe we're headed towards normalcy, it is highly likely that...
Instacart Announces Consumer Technology Veteran Carolyn Everson is Joining the Company as President
Instacart announced it has appointed Carolyn Everson as President, effective September 7, 2021. Everson brings with her a 30-year proven track record of leading at-scale, global consumer technology teams with a focus on growing global partnerships, industry-leading business development and pioneering advertising platforms. As President, Everson will oversee Instacart's Retail, Business Development and Advertising businesses, as well as the company's People, Policy & Government Affairs, Legal, Partnerships, Instacart Pickup and Care teams. Everson will report directly to Instacart's Chief Executive Officer Fidji Simo. Everson will succeed current President Nilam Ganenthiran, who has been appointed to a new senior leadership position - Strategic Advisor to the CEO - also reporting directly to Simo.
"I've had the privilege of working with Carolyn for a decade and know just how lucky we are to have her leadership and talent at Instacart. Carolyn's an industry legend, best known for...
Online Grocery Start-ups Could be One Of the Enduring Legacies Of the COVID-19 Era
Alongside the trends too much greater digitalisation, reduced contact through more self-checkouts, automation and a more cashless society, the ultra-fast start-ups could be one of the enduring legacies of the Covid-19 era impacting retail in a future post-pandemic.
The sector will develop strongly on the back of the Covid push and all these players will benefit from a rising tide lifting all boats.
Rather this report deals with the ultra-fast delivery startups, attracting record levels of investment, shoppers and interest. The pandemic has boosted a new dynamic in online grocery, reflected in the rise of GoPuff and its various clones. These players are first and foremost about...
Packaged Facts: The Future of Grocery
The COVID-19 pandemic has changed many aspects of consumer behavior and daily life. In 2020, many consumers were suddenly faced with more time at home.
Instacart Announces Next-Gen Fulfillment Initiative for North American Retailers
Instacart, a leading online grocery platform in North America, unveiled the first phase of the company's next-generation fulfillment initiative designed to bring automated technology solutions to retailers across the U.S. and Canada. As part of the new initiative, the company announced it has signed a multi-year strategic deal with Fabric as a fulfillment automation partner. With Instacart next-gen fulfillment, the company will integrate leading software and robotics solutions with Instacart's proprietary technology and growing shopper community to create new e-commerce services for retail partners and an even faster, more effortless online grocery shopping experience for customers.
As part of Instacart's new next-gen fulfillment initiative, the company will pair Fabric software and robotics with...
Uber and Costco Kick Off Grocery Delivery Pilot in Texas
Uber Technologies have entered a delivery pilot with 25 locations across the state of Texas where Costco members could have their groceries delivered within hours, if not minutes, with Uber and Uber Eats. Over the coming weeks, 7 additional Costco warehouses will be available to Uber users via Uber and Uber Eats mobile apps. The minimum order amount is $35 and delivery is free for Uber Pass and Eats Pass holders. This is Uber's first pilot with a food wholesaler in the United States.
Today's news follows Uber's recent announcement of their first national grocery partnership in the US, with Albertson's Co., which more than doubled the availability of Uber's grocery offering with...
The Online Grocery Market Nearly Tripled in 2020
The U.S. food and beverage industry has been impacted heavily by COVID-19. In 2020, more consumers than ever before were deciding to order food and beverage items online to avoid grocery shopping in crowded stores, where they might be exposed to the COVID-19 virus. As reported by Packaged Facts' new report The Future of Grocery: Online Grocery, Meal Kits, & Direct-to-Consumer Food, the online grocery market nearly tripled in 2020.
Packaged Facts projects that online sales of food and beverages will...
SpartanNash to Open New Micro-Fulfillment Center to Better Serve Online Grocery Shoppers
Grocery retailer and distributor SpartanNash announced plans to open its first SpartanNash Micro-Fulfillment Center, located at 5199 68th St. SE in Caledonia, Mich. The 55,000-square-foot facility will hold 16,000 products and pick and pack Fast Lane orders for 24 Ada Fresh Market, D&W Fresh Market, Family Fare and Forest Hills Foods stores throughout West Michigan, primarily in the Grand Rapids and Holland area.
“Fast Lane has been a tremendous value-add for our store guests as the pandemic heightened the importance of safe, efficient grocery shopping, pickup and...
US Food Retail: Where Did Consumers Go During Covid-19?
While the fact that food retailers have benefited enormously from stay-at-home orders and restaurant closures is hardly news, a deeper look into credit/debit card transactions reveals their different impacts across food retail categories in both brick-and-mortar and online environments. We translated these data points into six learnings from the most eventful year in the food industry in generations, as well as into insights as to how players can sustain the momentum in a post-Covid economy.
- Online is the big winner, but summer may bring a temporary halt. Recent data indicates a likely temporary halt to this expansion in Q2 2021, as cases...
How Walmart is Using A.I. to Make Smarter Substitutions in Online Grocery Orders
Last year, amidst the pandemic, Americans’ shopping behavior shifted radically. Customers increasingly began shopping online for everyday needs, including food and groceries. That surge in demand was a boon for online grocers, but it also presented a unique challenge to retailers as the combination of in-store shoppers and online volume meant some popular items could quickly sell out. Walmart’s solution was to use artificial intelligence to help both customers and Personal Shoppers choose the best substitute for an out-of-stock item.
SpartanNash Announces More Perks, Greater Value for Online Grocery Shoppers
As part of its commitment to make online shopping for groceries accessible, affordable and convenient, Fortune 400 grocery retailer and distributor SpartanNash Company announced expanded benefits available exclusively for its Fast Lane subscribers.
Annual Fast Lane subscriptions are available for $49 per year and include free, unlimited curbside pickup at any SpartanNash store that offers Fast Lane online grocery shopping (a $4.95-per-order savings). Now, Fast Lane subscribers can save even more with...
Most British Online Grocery Shoppers Plan to Continue Online Grocery Shopping After the Pandemic
The great online grocery shopping boom is here to stay as 90% of current online grocery shoppers plan to keep shopping for their groceries online once the peak of COVID-19 passes. Meanwhile, just 5% of these shoppers say they are planning to stop doing so.
An impressive three in five (59%) Brits are online grocery shoppers, up from 50% in 2019 – this represents the highest level of growth recorded in the past decade. In addition to user growth, the category is experiencing increased usage from existing users, with over half (53%) of online grocery shoppers doing...
Instacart Reveals How the Pandemic has Transformed Consumer Grocery Habits
Instacart released "Beyond the Cart: A Year of Essential Insights," a new report highlighting how the pandemic has transformed 100 years of grocery habits through the lens of trends from the past year that are shaping the future of online grocery shopping. The report combines an in-depth look at data from Instacart along with insights from a new Instacart survey of 2,038 U.S. adults conducted recently online by The Harris Poll.
"More than a year of pandemic living has dramatically reshaped how American households shop for groceries and other household essentials," said Laurentia Romaniuk, Instacart's Trends Expert and Senior Product Manager. "As we analyzed twelve months of data from Instacart, we discovered that...
BJ’s Wholesale Club Adds Online EBT Payment Option for Pickup Orders in Select States
BJ’s Wholesale Club, a leading operator of membership warehouse clubs in the Eastern United States, announced that it now accepts EBT payments for SNAP eligible items on BJs.com for in-club pickup and curbside pickup orders in Florida and North Carolina.
BJ’s members in these states can now seamlessly shop for their groceries on BJs.com for in-club pickup or contactless curbside pickup and use their EBT card for SNAP eligible items at checkout. The retailer’s easy two-step checkout process for online EBT payment also includes the option to...
BJ’s Wholesale Club Introduces New App Features for Seamless Shopping
BJ’s Wholesale Club announced that the company is making it easier for members to seamlessly shop and save by launching new features on the BJ’s app.
The BJ’s app includes a refreshed homepage where members can now easily reorder their favorite items, quickly clip digital coupons and conveniently shop using digital services, such as same-day delivery, buy online, pick up in-club and curbside pickup.
“The BJ’s app is the easiest way to get the most out of your BJ’s membership, from...
AllCart, a New Grocery Savings App Launches to Help Consumers Save on Groceries
AllCart, announced the launch of the AllCart app, a free app that helps shoppers find the best local deals. AllCart is available on iTunes, Google Play and directly on AllCart's website. In today's market, American consumers committed to the best deals and spending less time in-short due to the pandemic, do not have many choices as popular services charge both shoppers and merchants exorbitant fees. AllCart addresses all these challenges in a seamless way that benefits all parties.
The proprietary data and algorithms powering AllCart's 90,000 stores' sales flyer analysis, provides app users with a simple way to identify the best grocery deals. This has helped consumers to save as much as...
ALDI Continues Nationwide Expansion with 100 New Stores in 2021
ALDI continues coast-to-coast expansion with new stores, its 26th regional headquarters and distribution center and expanded eCommerce offerings. The retailer announced that it will open approximately 100 new locations nationwide in 2021, with a focus on Arizona, California, Florida and the Northeast.
As part of its continued mission to offer customers convenience in how and when they shop, ALDI will further expand its eCommerce offering throughout 2021. The company will add...
FreshDirect Reveals Top Food Trends for 2021; Online Grocery and Home Cooking Boom to Continue
FreshDirect, a leading pure-play online fresh food grocer serving the Northeast, announced its top food trends for 2021. This year’s predictions were curated by FreshDirect’s in-house team of food experts. As food retailers at the forefront of the industry, FreshDirect has a unique and early view of cutting-edge grocery, ecommerce, and customer trends.
“As a leading online grocer, we have a unique and unmatched ability to understand the ever-changing buying habits of our customers. Our view on past orders, as well as those placed in the future, allows us to spot changes in trends quickly and react to them in real-time. The rapid increase in demand for online grocery and the boom in...
Instacart Announces Finance Industry Veteran Nick Giovanni is Joining the Company as CFO
Instacart, the leading online grocery platform in North America, announced it has appointed Nick Giovanni as Chief Financial Officer, effective January 27, 2021. Giovanni will oversee finance, accounting and corporate development for the Company, and will report directly to Founder and Chief Executive Officer Apoorva Mehta. Giovanni will succeed current CFO Sagar Sanghvi and the two will be partnering together to ensure a seamless transition.
"We want to thank Sagar for all of his contributions to Instacart over the last five years. During his time at the company, Sagar helped us navigate some of our biggest business milestones while...
Albertsons Companies Debuts Automated Grocery PickUp Kiosk in Chicago
Albertsons Companies announced that it is the first American grocer to pilot an automated and contactless grocery PickUp kiosk. The kiosk, located at one of its Jewel-Osco stores in Chicago, demonstrates continued expansion of the company’s eCommerce business and deep commitment to providing easy service through its websites and apps.
The automated, temperature-controlled kiosk, created by Cleveron, provides a contactless pickup experience. Customers who select the “Kiosk PickUp” option will be offered 2-hr time slots during which to pick up their groceries.
When customers arrive at the kiosk, they scan a code on their phone and their groceries are...
Mercato Hires Jean-Michel Boujon as Chief Marketing Officer
Mercato, the online grocery eCommerce platform for independently owned grocery and specialty food stores, announced that it has hired Jean-Michel Boujon to be its Chief Marketing Officer. Boujon will direct all efforts associated with Mercato's brand, user acquisition, and lifecycle marketing. In addition, he will seek to advance the trend of consumers choosing to source their groceries from independent, locally-owned retailers.
"I am thrilled to announce that Jean-Michel has joined Mercato and to have him apply his talents to our company at such an important moment of our growth phase," said Bobby Brannigan, founder and CEO of Mercato. "He has a proven ability to...
COVID-19 Fuels a 50% Increase in Omnichannel Shopping Across the U.S.
The COVID-19 pandemic has democratized e-commerce for all types of consumers, and over 18 million CPG buyers (and counting) in the U.S. have flooded the online space since March. Online shoppers have been mirroring their purchasing within the channel to their constantly shifting, pandemic-related needs and are becoming further entrenched in their shopping behaviors.
But not all online engagement leads to an online purchase. For many, online channels are a key means to compare prices, research new products and find physical stores, giving way to...
Food Discounter Sales Set to Grow Over 10% in 2020
While COVID-19 has proved catastrophic for many of Britain’s retailers, new research from Mintel reveals that this year has been a success story for food discounters, such as Aldi and Lidl, as sales grew 11% in 2020.
By the end of the year, Britain’s savvy shoppers will have spent an estimated £24 billion at food discounters. And, according to Mintel research, the nation’s love of discounters is set to continue as by 2025 Mintel estimates that food discount sales will top...
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