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Chipotle Expands Digital Platform with Canadian App Launch and U.S. Ordering Enhancements
Chipotle Mexican Grill announced a series of innovations to its digital platform to increase access and convenience for guests, including the introduction of the Chipotle app in Canada. Now guests in Canada can order their favorite Chipotle meals via Chipotle.ca or the Chipotle app, as well as through DoorDash and Uber Eats.
"Investing in our digital ecosystem in Canada will enhance the guest experience and position us well for future growth," said Anat Davidzon, Managing Director – Canada, Chipotle.
Chipotle is also introducing a series of enhancements to its mobile ordering capabilities including Pepper, its Concierge Bot on Facebook Messenger. Beginning June 22, customers can...
DoorDash Launches Initiative to Continue Supporting Local Restaurants
DoorDash announced Main Street Strong, an initiative to help restaurants navigate the recovery phase of the COVID-19 pandemic. Through this initiative, DoorDash is launching a suite of products, programs, and policies to help restaurants grow their business and take control of the customer experience by building their own digital ordering solutions.
As part of the "Main Street Strong" initiative, DoorDash is announcing new products and programs aimed at helping restaurants build their own brands online according to their unique needs.
Launching DoorDash Storefront, a service that enables restaurants to create their own online stores, providing them with a turnkey solution to offer their customers on-demand access to their restaurant without investing in in-house logistics. By our estimate, 40% of our restaurant partners today do not have...
TOURtech Touchless Menu Technology Helps Restaurants Reopen Safely
TOURtech unveiled its Touchless Menu technology, which broadcasts digital menus onto guests' personal smart devices. This system eliminates the need for disposable and reusable menus, supporting social distancing guidelines and helping reduce multi-touch items that can spread COVID-19 and other germs.
"We all want to reopen bars and restaurants, but in the safest possible way," said Allen Cook, founder and CEO of TOURtech. "Our technology provides safe ordering for customers and staff so restaurant owners can focus on...
Emerging Consumer Demands Lead to Increasing Role of In-Store Technology
According to Nielsen, brick and mortar retail may be preparing for a resurgence. Consumer demands are pointing to an increasing role of technology in stores. Investments in in-store technology spiked nearly 60% to $3.7 billion in 2019. Research also forecasts that digital natives will open another 850 physical stores by 2023.
Trends for fast-moving consumer goods may follow, as consumers have never been more receptive to technology than they are currently. Approximately 64% of consumers claim their lives are getting busier, providing...
Walmart Adds Grocery to Flagship App
For years, Walmart has had two mobile apps: the Walmart app and the Walmart Grocery app. Customers navigate both apps, but would like an easier way to shop without having to switch between the two.
The company is excited to announce its adding Walmart Grocery to the flagship Walmart app. Now, customers can access everything Walmart has to offer in one, definitive experience – the Walmart app.
Here’s what the updated Walmart app offers...
Walmart’s Alphabot is Helping to Revolutionize Online Grocery Pickup and Delivery
In Salem, New Hampshire, a Walmart supercenter is rolling into the future. Alphabot, a first-of-its-kind piece of tech, is now fully operational and working with associates. Its goal? To revolutionize the online grocery pickup and delivery process for associates and customers.
Developed exclusively for Walmart by startup Alert Innovation, Alphabot helps to enable quicker, more efficient order picking. The system operates inside a 20,000-square-foot warehouse-style space, using autonomous carts to retrieve ambient, refrigerated and frozen items ordered for online grocery. After it retrieves them, Alphabot delivers the products to...
Ahold Delhaize Debuts Cashierless Concept
Retail Business Services, the services company of Ahold Delhaize USA, has announced new frictionless store technology, piloted under the name lunchbox, which enables individuals to shop a small format store in seconds by scanning in, shopping and walking out. The technology is currently being tested in Retail Business Services’ Quincy, Mass. office.
Retail Business Services partnered with UST Global, a leading digital transformation solutions company, to develop the store. Retail Business Services led application development, technology connectivity and provided food retail operations expertise, and UST Global and its partners provided the artificial intelligence (AI) technology solution and physical infrastructure for the store. The technology will be...
Chick-fil-A Announces Dine-In Mobile Ordering
Chick-fil-A announced a new technology that will make ordering and dining at Chick-fil-A even more convenient. “Dine-in mobile ordering” is a new ordering option via the Chick-fil-A App that allows guests to order from a table in the restaurant and eliminates the need to stand in line or place an order at the counter. Starting today, dine-in mobile ordering is available at participating Chick-fil-A restaurants nationwide.
With dine-in mobile ordering, customers can conveniently order their meal via the Chick-fil-A App and have their meal delivered directly to their table by a restaurant Team Member. Dine-in mobile ordering works in three easy steps...
Mintel: Nearly Three in 10 Americans say Technology is Ruining the Hospitality Industry
Technology plays a prominent role in nearly every aspect of US consumers’ lives and the dining out experience is no exception. But it seems that for some Americans, the spread of mobile, digital and artificial intelligence (AI) technology is unwanted as new research from Mintel reveals that 28% of US consumers agree that technology is ruining hospitality.
However, it may be the fear of the unknown that’s influencing these perceptions as a large minority of Americans have not only never used certain types of technology when dining out, but they are not interested in trying them. For example, two in five consumers have not used and are not interested in trying a restaurant mobile app (44%) or kiosk (40%) to pay. Nearly half (48%) of diners have not used and are not interested in trying...
Dunkin Rolls Out Two Major Mobile App and DD Perks Enhancements
Running on Dunkin' is getting faster for all this fall, as the brand today announced that the quickest and most convenient way to order – On-The-Go Mobile Ordering – is becoming available to all of its customers. Previously available exclusively to DD Perks® Rewards Program members paying with an enrolled Dunkin' gift card, the new Guest Order feature allows any customer to place an On-The-Go Mobile Order through the Dunkin' App and pick it up by either walking in-store or going through the drive-thru.
To place an order, guests simply select 'Guest Order' on the redesigned Dunkin' App home screen, select their menu items and then pay using the debit or credit card of their choice, with other payment options coming later this year. The new On-The-Go Guest Order feature has started...
Glencore Agriculture Joins Initiative to Modernize Global Agriculture Commodity Trade Operations
The industry-wide initiative to modernize global agricultural commodity trade operations announced today that another major partner, Glencore Agriculture Limited, has joined the effort.
“We’ve been interested in the initiative from the very early days and we’re excited now to join as a full partner,” said Glencore Agriculture Limited CEO David Mattiske. “The digital platform this group intends to develop will leverage the newest technologies and has the potential to revolutionize our industry, making contract execution processes more efficient, more accurate and more transparent. These advances are necessary for our industry to continue serving...
New Facility to Boost Tyson Foods’ Automation and Robotics Efforts
Tyson Foods, Inc. (NYSE: TSN) has created a new, state-of-the-art facility designed to help the company develop more automation and robotics for its food production plants.
The Tyson Manufacturing Automation Center (TMAC) officially opened in downtown Springdale today. The center provides space for the development of new manufacturing solutions and collaboration with the company’s information technology team and equipment suppliers. It also serves as a location for team member training on new technology.
The investment is part of Tyson Foods’ focus on continuous improvement. The development of new technology and processes will help improve...
Giant Eagle and Grabango Announce Checkout-Free Technology Partnership
Today, Giant Eagle, Inc., one of the nation’s leading food, fuel and pharmacy retailers, and Grabango, the leading checkout-free technology provider for existing brick-and-mortar stores, announced a partnership designed to create a no-wait checkout experience.
By partnering with Grabango, Giant Eagle strengthens its commitment to continually invest in the latest forward-thinking technologies to enhance the shopping experience for customers. Grabango’s enterprise class platform is designed to operate across Giant Eagle’s multi-format footprint with checkout-free technologies providing the flexibility that Giant Eagle greatly values.
According to a recent study conducted by Forrester Research, waiting in the checkout line is the top complaint among U.S. grocery shoppers. Giant Eagle and Grabango hope to...
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