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Grubhub and Yandex SDG Launch Robot Delivery Technology at The Ohio State University
Grubhub, a leading online and mobile food-ordering and delivery platform on college campuses, and Yandex Self-Driving Group (SDG), a leading autonomous vehicles developer inside Yandex, one of Europe's largest internet companies, will roll out delivery via Yandex's robots at its first college campus — The Ohio State University (OSU).
More than 60,000 hungry Buckeyes will be able to order their favorite foods from on-campus dining locations via the Grubhub app and have them delivered by one of 50 Yandex robots operating at the...
Albertsons Companies Bring Grocery Shopping Through a Suite of New Revolutionized Digital Offerings
Albertsons Companies has set out to reintroduce themselves to shoppers through new and refreshed offerings that make the grocery shopping experience more enjoyable and convenient. Today the company unveiled three new innovations: the launch of the free Deals & Delivery app, their new “Albertsons for U” shopper loyalty program and FreshPass™, their exclusive unlimited grocery delivery service with member-only perks.
“We have been working hard to revolutionize Albertsons Companies’ digital offerings and enhance all aspects of the food experience and journey,” said Chris Rupp, EVP...
Taco Bell And Franchisee Partner to Revolutionize the Drive-Thru Experience with Taco Bell Defy
One of its most innovative Taco Bell restaurant designs yet, Taco Bell Defy is set to break ground in Brooklyn Park, Minnesota, later this month. With plans to open its doors to the public by summer 2022, the 3,000 square-foot, two-story model features first-of-its-kind Vertical Works Inc.-licensed design and technology, and represents a true franchisee-franchisor relationship at its finest. The revolutionary pickup experience at the Defy restaurant is expected to be the fastest way ever to get Taco Bell – from cruising into any of its four lanes, to checking in, to grabbing your Taco Bell favorites – it's the frictionless future of Taco Bell.
The Defy concept was developed in partnership with Minneapolis-based Vertical Works Inc., a design company that merges manufacturing and construction to concept and build industry-leading solutions for...
Olo Teams Up with Grubhub to Streamline Delivery and Digital Orders for Restaurants
Olo, a leading on-demand commerce platform powering the restaurant industry’s digital transformation, announced an engagement with Grubhub, a leading U.S. food-ordering and delivery marketplace, to integrate digital orders directly into the point-of-sale (POS) of tens of thousands of restaurant brand locations via Olo Rails.
Rails is Olo’s solution that makes it easy for restaurant brands to publish their menus, prices and location information on participating third-party marketplaces in order to drive incremental sales, simplify workflows and manage orders from multiple channels into one place. The solution also allows orders placed by consumers on the Grubhub website or app to be injected directly into the order stream at the restaurant to improve order accuracy and...
Pizza Hut Partners with Contentsquare for Experimentation and Improved Digital Customer Experience
Contentsquare, the leader in digital experience analytics, has partnered with global restaurant chain Pizza Hut, to help the brand optimize customer experiences across its digital channels.
The Digital Ventures team at Pizza Hut leveraged Contentsquare’s customer behavior insights to make meaningful discoveries as to how consumers interact with certain areas of their website.
Since adopting the platform, the team has identified several opportunities to drive experimentation, tailor personalization, and optimize customer journeys across the Pizza Hut site.
In a recent interview, Tristan Burns, Global Head of Analytics at...
Taco Bell Celebrates Year of Digital Acceleration by Spicing Up Rewards Program
The Taco Bell Rewards program celebrates a successful first year with more digital innovations and in-restaurant experiences for its fans. In true Taco Bell fashion, the brand is rejoicing in the biggest way possible and giving away free tacos for a year to one hundred lucky winners.
Taco Bell Rewards and the Taco Bell app have never been more rewarding. Now, the brand is expanding its digital capabilities, allowing fans to earn points on purchases made in-restaurant, through drive-thrus, and on digital kiosks. The additional access points make it easier to...
Tyson Fresh Meats Leader Testifies About Beef Industry at Senate Hearing
Shane Miller, group president of Tyson Fresh Meats, the beef and pork unit of Tyson Foods, testified about the beef industry during a hearing held today by the U.S. Senate Committee on the Judiciary. Below is Miller’s written testimony:
Chairman Durbin, Ranking Member Grassley, members of the Judiciary Committee, thank you for inviting me here today.
I proudly represent Tyson Foods, a company based in Springdale, Arkansas, and founded nearly a century ago by John W. Tyson, who started this business trucking chickens to markets across the Midwest...
Sysco Partners with SAVRpak to Ensure Meals Stay Fresh and Crisp in Transit
Sysco Corporation announced an exclusive partnership that will deliver SAVRpak’s patented food preservation technology to independent and local chain restaurants nationwide. Through their agreement, Sysco will add SAVRpak “freshness packs” to its Cutting Edge Solutions platform, making this technology immediately available to order.
Developed by an aerospace engineer, SAVRpak is a frozen, peel-and-stick patch that removes moisture from the air of a food container, thereby keeping it away from the meal and...
Packaged Facts: The Future of Grocery
The COVID-19 pandemic has changed many aspects of consumer behavior and daily life. In 2020, many consumers were suddenly faced with more time at home.
Instacart Announces Next-Gen Fulfillment Initiative for North American Retailers
Instacart, a leading online grocery platform in North America, unveiled the first phase of the company's next-generation fulfillment initiative designed to bring automated technology solutions to retailers across the U.S. and Canada. As part of the new initiative, the company announced it has signed a multi-year strategic deal with Fabric as a fulfillment automation partner. With Instacart next-gen fulfillment, the company will integrate leading software and robotics solutions with Instacart's proprietary technology and growing shopper community to create new e-commerce services for retail partners and an even faster, more effortless online grocery shopping experience for customers.
As part of Instacart's new next-gen fulfillment initiative, the company will pair Fabric software and robotics with...
7-Eleven Expands Mobile Checkout Feature to Thousands of US Stores
7‑Eleven, Inc. has expanded its new Mobile Checkout contactless shopping solution to an additional 2,500+ stores across the U.S. Using the 7‑Eleven app, customers can quickly scan items and pay for purchases without ever standing in a checkout line. Mobile Checkout is now available in more than 3,000 participating 7‑Eleven stores in 32 states including Washington, D.C.
The frictionless shopping experience is a benefit of 7‑Eleven's award-winning 7Rewards® loyalty program where members (rather, more than 50 million of them) can earn and redeem points on product purchases and receive...
Kroger Collaborates with KNAPP to Modernize and Expand Great Lakes Distribution Center
Kroger and KNAPP, a global leader in intelligent automation and specialized software solutions, announced their agreement to deploy, expand, and enhance the capabilities and capacity of the retailer's existing Great Lakes Distribution Center in Delaware, Ohio. The facility is currently being renovated to add modern state-of-the-art technology and is expected to be complete this summer.
The distribution center opened in 2003 and currently services 115 stores in central and northwest Ohio, as well as southeast Michigan and the Ohio River Valley region. During the renovation, the facility will...
How Walmart is Using A.I. to Make Smarter Substitutions in Online Grocery Orders
Last year, amidst the pandemic, Americans’ shopping behavior shifted radically. Customers increasingly began shopping online for everyday needs, including food and groceries. That surge in demand was a boon for online grocers, but it also presented a unique challenge to retailers as the combination of in-store shoppers and online volume meant some popular items could quickly sell out. Walmart’s solution was to use artificial intelligence to help both customers and Personal Shoppers choose the best substitute for an out-of-stock item.
Resorts World Las Vegas and Grubhub Team Up to Introduce Mobile Ordering Experience
Resorts World Las Vegas announced a first-of-its-kind partnership with Grubhub, a leading online and mobile food-ordering and delivery platform, to become the first resort to offer Grubhub's advanced ordering technology. Through On The Fly at Resorts World powered by Grubhub, guests can conveniently order and charge the cost to their room or credit card via the Grubhub app from the resort's 40 food and beverage concepts and select retail shops for pickup or delivery to guest rooms as well as the resort's 5.5-acre pool complex.
"Our partnership with Grubhub further expands our goal of providing guests with first-of-its-kind experiences at the resort," said Scott Sibella, President of Resorts World Las Vegas. "Resorts World Las Vegas is proud to be the first resort to...
Walmart Invests in DroneUp, the Nationwide On-Demand Drone Delivery Provider
In Walmart's ongoing effort to get customers the items they want, and fast, the companys knows it will take a well-coordinated network of delivery solutions that span the streets, sidewalks and skies. Some of these solutions are still emerging, but they’re already showing encouraging results.
Last year, Walmart partnered with DroneUp, a nationwide drone services provider, to launch trial deliveries of at-home COVID-19 self-collection kits. The trial demonstrated we could offer customers delivery in minutes versus hours. Now, after safely completing hundreds of drone deliveries from Walmart stores, it is...
NRF Chief Economist Says 'Satellite Account' Would Better Measure Retail Performance
National Retail Federation Chief Economist Jack Kleinhenz today backed a recommendation that federal agencies should create a “satellite account” to better assess the performance of the retail industry, saying traditional statistical measurements do not accurately reflect the industry’s contribution to the economy amid the increase in online shopping and other changes.
“In recent years, critics have claimed the retail industry is facing an existential crisis, that retail is not growing and that we are entering – if not already in – a retail apocalypse,” Kleinhenz said. “This is not an accurate picture, and the analysis driving this conclusion is incomplete. But why has this become...
Yum! Brands Undertakes to Acquire Dragontail Systems
Yum! Brands and Dragontail Systems Limited, an innovative provider of technology solutions for the food industry, announced that they have entered into a binding agreement under which Yum! Brands would acquire Dragontail by way of a share scheme of arrangement in accordance with Australian corporations law (referred to as the Scheme).
If the Scheme is successfully implemented, the addition of Dragontail to Yum! Brands’ growing technology portfolio is intended to give Yum! Brands the ability to scale Dragontail’s artificial intelligence (AI) kitchen order management and delivery technology globally.
Australia-based Dragontail’s platform is focused on optimizing and managing the entire food preparation process from order through delivery. Its AI-based solution automates...
GOOD Meat, a Division of Eat Just, Secures $170 Million to Scale Cell Cultured Meat
Eat Just announced that its GOOD Meat division has secured $170 million in new funding. With this transaction, GOOD Meat, the world’s first-to-market meat made from animal cells instead of slaughtered livestock, becomes a subsidiary of Eat Just, which announced a $200 million fundraise in March.
The latest investment from funds managed by UBS O’Connor, a hedge fund manager within UBS Asset Management, Graphene Ventures, K3 Ventures and others, will be used to increase capacity and...
Kroger and Drone Express Partner to Provide Grocery Delivery by Drone
The Kroger Co. and Drone Express, a division of TELEGRID Technologies, Inc., announced a pilot to offer grocery delivery via autonomous drones, expanding the retailer's seamless ecosystem and providing customers with anything, anytime, anywhere.
"Kroger's new drone delivery pilot is part of the evolution of our rapidly growing and innovative e-commerce business – which includes pickup, delivery, and ship and reached more than $10 billion in sales in 2020," said Kroger's Jody Kalmbach, group vice president of product experience. "The pilot reinforces the importance of flexibility and...
Kroger Delivery Introduces First Customer Fulfillment Center
Kroger is launching the first Customer Fulfillment Center (CFC), combining vertical integration, machine learning, and robotics with affordable, friendly, and fast delivery service for fresh food.
Located in Monroe, OH – a city north of Cincinnati – and powered by Ocado Group, a world leader in technology for grocery e-commerce, the CFC is the first to open, transforming and supporting the grocer's thriving digital business.
"2020 was a pivotal year for grocery e-commerce, with Kroger's digital business scaling to over $10 billion—and achieving a record digital sales increase of...
Domino's and Nuro Launch Autonomous Pizza Delivery with On-Road Robot
Domino's and Nuro are launching autonomous pizza delivery in Houston. Beginning this week, select customers who place a prepaid order on dominos.com on certain days and times from Domino's in Woodland Heights, located at 3209 Houston Ave., can choose to have their pizza delivered by Nuro's R2 robot. Nuro's R2 is the first completely autonomous, occupantless on-road delivery vehicle with a regulatory approval by the U.S. Department of Transportation.
This collaboration between Domino's and Nuro will introduce an entirely new delivery experience to pizza lovers. Here's how it works: select customers who place a prepaid website order from the participating Domino's store can opt to...
Albertsons Companies and Google Partner to Reinvent the Future of Grocery Shopping
Albertsons Companies and Google announced a multi-year partnership to make shopping easier and more convenient for millions of customers nationwide. The partnership brings together the power of Albertsons Cos.’ broad reach across 2,253 neighborhoods with Google’s capabilities in customer-centric innovation, creating a formidable nexus of retail savvy and trend-setting technology on a massive, omnichannel scale.
Google and Albertsons Cos. have been collaborating behind the scenes for the past year and, as part of the partnership announcement, are debuting several new enhancements that will make the shopping experience easier and more exciting. Albertsons Cos. has engaged with numerous teams at Google, covering a wide range of technologies and...
Chipotle Invests in Leading Autonomous Delivery Company, Nuro
Chipotle Mexican Grill announced that it has invested in Nuro, a leader in autonomous delivery, as part of their Series C funding round. Nuro uses robotics in their fleet of on-road, occupantless and autonomous vehicles to deliver everyday consumer goods. This is the first significant investment in a third-party technology company the organization has made since Chairman and Chief Executive Officer Brian Niccol took the helm in 2018.
Expanding access and convenience through Chipotle's digital ecosystem is a strategic priority for the company. Chipotle's digital business grew over 174% year over year in 2020, with about half of the digital sales coming from...
JBS Makes Global Commitment to Achieve Net-Zero Greenhouse Gas Emissions by 2040
JBS announced a commitment to achieve net-zero greenhouse gas (GHG) emissions by 2040. The commitment spans the company’s global operations, including Pilgrim’s Pride Corporation, as well as its diverse value chain of agricultural producer partners, suppliers and customers in their efforts to reduce emissions across the value chain.
JBS is the first major company in its sector to set a net-zero target. The ambition reflects the company’s goal to meet the health and nutritional needs of the growing global population in a sustainable manner that preserves the planet’s resources for future generations. As part of its commitment, the company has signed...
Albertsons Launches Pilot of Remote-Controlled Delivery Cart in Northern California
Albertsons Companies announced that it has partnered with Tortoise, an automated logistics company focused on last-mile solutions, to pilot its remote-controlled zero-emission delivery cart in Northern California.
“Our team is obsessed with trying new and disruptive technologies that can bring more convenience for our customers,” said Chris Rupp, EVP and Chief Customer and Digital Officer. “We are willing to quickly test, learn, and implement winning innovations that ensure we are offering the easiest and most convenient shopping experience in the entire industry.”
The Safeway cart, powered by Tortoise, is equipped with a camera and a speaker and is guided through the neighborhood by...
National Restaurant Association Releases 2021 State of the Restaurant Industry Report
The National Restaurant Association released its 2021 State of the Restaurant Industry Report, which measures the impact of the coronavirus pandemic on the restaurant industry and examines the current state of key pillars including technology and off-premises, labor, and menu trends across segments based on a survey of 6,000 restaurant operators and consumer preferences from a survey of 1,000 adults. The report also provides a look at the path to recovery for chains, franchises, and independents and the year of transition ahead.
Key findings regarding the impact of coronavirus on the restaurant industry include...
Beyond Meat Unveils Plans for New Global Headquarters
Beyond Meat, Inc. announced its plans to enter a 12-year lease in a new, nearly 300,000 square foot space at 888 N. Douglas Street in El Segundo, California. The building is currently under development by Hackman Capital Partners with anticipated completion in spring 2021. The site will serve as the company’s new state-of-the-art global headquarters, making it one of the world’s largest and most technologically advanced plant-based research centers. The cutting-edge campus is slated to open in fall of this year and is a substantial increase in the company’s footprint that will support...
Walmart and HomeValet Pilot Smart Box Technology to Receive Fresh Deliveries
When Walmart launched its grocery delivery service in 2018, the company did it for one reason – customers wanted it. Since then, it’s been a lifesaver for busy families. They can simply shop their local store from anywhere and schedule a time to have it delivered right to their front door. It’s incredibly convenient.
But as Walmart's founder, Sam Walton, once said, “To succeed, stay out in front of change.” It’s why Walmart is continuously testing new technology, like drones and autonomous vehicles, to find new ways to serve customers. "Which made us think – what if we could...
Albertsons Companies Debuts Automated Grocery PickUp Kiosk in Chicago
Albertsons Companies announced that it is the first American grocer to pilot an automated and contactless grocery PickUp kiosk. The kiosk, located at one of its Jewel-Osco stores in Chicago, demonstrates continued expansion of the company’s eCommerce business and deep commitment to providing easy service through its websites and apps.
The automated, temperature-controlled kiosk, created by Cleveron, provides a contactless pickup experience. Customers who select the “Kiosk PickUp” option will be offered 2-hr time slots during which to pick up their groceries.
When customers arrive at the kiosk, they scan a code on their phone and their groceries are...
Kroger Shares Top 10 Trending Foods of 2020
The Kroger Co. announced the top 10 trending foods of 2020, as well as its food trend predictions for 2021.
Based on year-over-year sales growth across Kroger's business, including nearly 2,800 retail stores and pickup, delivery and ship, the trending foods and beverages of 2020 included:
Panasonic Explores How the Pandemic has Transformed Food Services and Food Retail Industries
Panasonic Corporation of North America, a leading technology company, released its industry survey as to how the COVID-19 pandemic has transformed Food Services and Food Retail businesses. The new study reveals that one in four Food Services and Food Retailers now view their companies as tech-forward early adopters, up from one in eight prior to the pandemic.
The research is a follow up to a previous study conducted by Panasonic shortly before the coronavirus outbreak. In late 2019, Panasonic conducted a food industry pulse survey in association with...
7-Eleven Introduces Innovative In-App Wallet
No pin pads to touch, less cash to handle and an easy, contactless way to pay, that's the 7-Eleven Wallet. 7-Eleven's new app-based mobile wallet offers all customers — including those who would like to load cash — a true contactless, convenient way to pay nationally at participating U.S. stores.
Easily accessible in the 7-Eleven app, 7-Eleven Wallet customers can securely load funds to use upon checkout using cash, debit and credit cards, Apple Pay, Google Pay and...
Church's Chicken Reinvents Brand Standards Measurement
When Church's Chicken re-imagined its restaurant-level brand standards measurement program to comply with COVID-19 travel restrictions, the goal was simple – make sure restaurants keep a high level of quality and service, without in-person visits from regional management and field teams. In just 60 days, the Global OPS Services team transformed the 5+ hour in-person Operation Excellence Review (OER) into a streamlined, Remote OER visitation that can now be implemented remotely. This enhanced evaluation of a restaurant's operation provides operators a detailed action plan with specific recommendations on improving brand standards. Since these Virtual OERs are much shorter than the standard visit, the brand can now conduct more visits more frequently, allowing the Operations team in the domestic and international business to provide added support for their franchisees.
"COVID-19 has caused us to innovate in so many ways. We realized that we can't send our field teams to the restaurants like we've done for years – we had to figure out how to conduct our visits remotely. These virtual visitations allow the field team to measure the operations using our proprietary mobile app called...
National Pork Board Launches AgView, A Tool to Help Protect from Foreign Animal Disease Fallout
The National Pork Board announced the launch of AgView, a technology solution to help the U.S. pork industry respond faster than ever before possible in the event of a foreign animal disease (FAD) outbreak. The web-based tool will allow participating producers to easily share their farm’s FAD status updates and pig movement data with state animal health officials. The opt-in, no-fee technology – funded by the Pork Checkoff – will allow for contact-tracing of infected animals to help rapidly contain or regionalize a potential FAD outbreak.
While any FAD outbreak on even a single farm would be devastating, the potential collective losses are staggering. According to a recent study from Iowa State University, an outbreak of...
Technomic's Take: What’s to Come in 2021
It’s not easy to forecast the future when the ground keeps shifting underneath. The foodservice industry has had to be more nimble than ever this past year, and everyone is eager to bounce back and embrace a clear sense of normalcy. Yet several big questions loom large: Is a COVID-19 vaccine on the horizon soon? Which areas of the country will recover quickest? And when will consumers feel comfortable about dining indoors again?
Despite the many ambiguities that exist, Technomic's outlook for the industry remains optimistic. Up-to-the-minute strategies are positioning foodservice segments to kick off a wider resurgence through 2021. Optimizing the menu, directly...
Tyson Foods Pilots New Technology to Improve Trucking Safety via Enhanced Driver Vision
Tyson Foods is testing a new technology to improve safety for its truck drivers. The Stoneridge MirrorEye Camera Monitor System (CMS) replaces traditional rear and side-view mirrors with integrated external mounted cameras and interior mounted monitors to help give drivers a more complete view of the road and the truck’s surroundings, including common blind spots.
The health and safety of Tyson team members is the company’s top priority and this project is part of more than $500 million the company has invested in technology and automation over the past three years.
Tyson, which operates one of the nation’s largest refrigerated trucking fleets, has been working with Stoneridge, Inc., a leading designer and manufacturer of highly engineered electrical and electronic vehicle systems, to develop...
White Castle to Expand Implementations with Miso Robotics
White Castle announced plans to expand work with Miso Robotics – creators of autonomous grilling and frying kitchen assistant, Flippy – to target up to 10 new locations, in addition to the initial testing location, following completion of their current pilot. The announcement comes following early results at one test location. The move will accelerate the adoption of artificial intelligence and robotics in the restaurant industry, critical technologies needed to tackle new pandemic challenges such as social distancing in kitchens, takeout and delivery demand, and higher standards for health and safety via contactless solutions.
White Castle will implement the new commercially available version of Flippy Robot-on-a-Rail (ROAR), announced earlier this month, into kitchens to enhance production speeds, empower teams behind the counter and maintain consistent quality and taste – while continuing to ensure...
Burger King, Tim Hortons, and Popeyes to Modernize Its Drive Thru Experience
Restaurant Brands International Inc. announced that it is modernizing the drive-thru experience at more than 10,000 Burger King and Tim Hortons locations, with Popeyes beginning its own rollout later this year. More than 40,000 digital screens are being installed with powerful 'predictive selling' technology, integration with restaurant loyalty programs and the ability for remote, contactless payment, reflecting the strategic importance and value of the drive thru experience to RBI's iconic restaurant brands.
"Our guests have sought out our drive-thru lanes for our iconic food and beverages throughout the COVID-19 pandemic – even in the face of mandated dining room closures around the world," said Jose Cil, CEO of RBI. "We believe strongly that it is time to...
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