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Mintel: Nearly Three in 10 Americans say Technology is Ruining the Hospitality Industry

Technology plays a prominent role in nearly every aspect of US consumers’ lives and the dining out experience is no exception. But it seems that for some Americans, the spread of mobile, digital and artificial intelligence (AI) technology is unwanted as new research from Mintel reveals that 28% of US consumers agree that technology is ruining hospitality.

However, it may be the fear of the unknown that’s influencing these perceptions as a large minority of Americans have not only never used certain types of technology when dining out, but they are not interested in trying them. For example, two in five consumers have not used and are not interested in trying a restaurant mobile app (44%) or kiosk (40%) to pay. Nearly half (48%) of diners have not used and are not interested in trying...

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Sep 25 8:17 AM, General News



Dunkin Rolls Out Two Major Mobile App and DD Perks Enhancements

Running on Dunkin' is getting faster for all this fall, as the brand today announced that the quickest and most convenient way to order – On-The-Go Mobile Ordering – is becoming available to all of its customers. Previously available exclusively to DD Perks® Rewards Program members paying with an enrolled Dunkin' gift card, the new Guest Order feature allows any customer to place an On-The-Go Mobile Order through the Dunkin' App and pick it up by either walking in-store or going through the drive-thru.

To place an order, guests simply select 'Guest Order' on the redesigned Dunkin' App home screen, select their menu items and then pay using the debit or credit card of their choice, with other payment options coming later this year. The new On-The-Go Guest Order feature has started...

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Sep 23 9:18 AM, General News


Glencore Agriculture Joins Initiative to Modernize Global Agriculture Commodity Trade Operations

The industry-wide initiative to modernize global agricultural commodity trade operations announced today that another major partner, Glencore Agriculture Limited, has joined the effort.

“We’ve been interested in the initiative from the very early days and we’re excited now to join as a full partner,” said Glencore Agriculture Limited CEO David Mattiske. “The digital platform this group intends to develop will leverage the newest technologies and has the potential to revolutionize our industry, making contract execution processes more efficient, more accurate and more transparent. These advances are necessary for our industry to continue serving...

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Sep 23 9:07 AM, General News


New Facility to Boost Tyson Foods’ Automation and Robotics Efforts

Tyson Foods, Inc. (NYSE: TSN) has created a new, state-of-the-art facility designed to help the company develop more automation and robotics for its food production plants.

The Tyson Manufacturing Automation Center (TMAC) officially opened in downtown Springdale today. The center provides space for the development of new manufacturing solutions and collaboration with the company’s information technology team and equipment suppliers. It also serves as a location for team member training on new technology.

The investment is part of Tyson Foods’ focus on continuous improvement. The development of new technology and processes will help improve...

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Aug 9 8:04 AM, General News


Giant Eagle and Grabango Announce Checkout-Free Technology Partnership

Today, Giant Eagle, Inc., one of the nation’s leading food, fuel and pharmacy retailers, and Grabango, the leading checkout-free technology provider for existing brick-and-mortar stores, announced a partnership designed to create a no-wait checkout experience.

By partnering with Grabango, Giant Eagle strengthens its commitment to continually invest in the latest forward-thinking technologies to enhance the shopping experience for customers. Grabango’s enterprise class platform is designed to operate across Giant Eagle’s multi-format footprint with checkout-free technologies providing the flexibility that Giant Eagle greatly values.

According to a recent study conducted by Forrester Research, waiting in the checkout line is the top complaint among U.S. grocery shoppers. Giant Eagle and Grabango hope to...

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Jul 19 12:21 PM, General News


Domino’s Delivers Real-Time Pizza Location

Domino’s Pizza is creating transparency in the store-to-consumer supply chain.

The pizza chain is piloting a test of GPS-enabled delivery driver tracking in 27 corporate stores in Phoenix, Arizona. Customers who order from one of these stores can track the location of their order and driver via a map from the order confirmation page on the Domino’s site or the Domino's app.

Customers receive an estimated delivery time and can opt into SMS text notifications that let them know when their order is about two minutes away. The tracking feature also provides optional navigation and one-touch customer callback capabilities to delivery drivers. In addition, store managers have a driver-tracking screen that will show where all of their drivers are out on the road...

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Apr 29 3:03 PM, General News


Walmart’s New Intelligent Retail Lab Shows a Glimpse into the Future of Retail

Over the past few months, a Walmart Neighborhood Market in Levittown, New York, has been quietly transforming. With artificial intelligence-enabled cameras, interactive displays and a massive data center, this store suggests a retail future that seems like science fiction.

But this store isn’t just a shiny new object, equipped with tech for the sake of tech. It’s a unique real-world shopping environment designed to explore the possibilities artificial intelligence can contribute to the store experience. It’s Walmart’s new Intelligent Retail Lab – or “IRL” for short.

While the application of AI in e-commerce is now table stakes, there haven’t been many physical explorations of its potential. But IRL is designed...

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Apr 25 8:31 AM, General News


Meet Chuck Knows Beef: Beef. It’s What’s For Dinner. Launches All-Knowing Virtual Beef Assistant

Beef goes virtual as the iconic Beef. It’s What’s For Dinner. brand brings the knowledge of a rancher, the expertise of a chef, and the humor of a dad into the kitchen with the official launch of Chuck Knows Beef, a new beef virtual assistant. Powered by Google Artificial Intelligence and developed in partnership with VMLY&R, a leading digital marketing agency, Chuck is the new virtual go-to expert on all things beef. Chuck can be easily accessed at ChuckKnowsBeef.com or by simply enabling Chuck Knows Beef with Amazon Alexa or Google Home Assistant devices.

Funded by beef farmers and ranchers and designed to be a go-to consumer resource for beef knowledge and recipe inspiration, Chuck provides instant access to recipes, cuts and nutrition information and cooking tips– plus a whole lot more. Consumers can ask Chuck questions like ...

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Apr 3 8:48 AM, General News


Walmart Offers New Voice Capabilities for Grocery Shopping 

Customers love our Grocery Pickup and Delivery options. These services make life easier and help customers get back to the things they like doing the most.

What if we could make it even easier?

We continue to innovate for the future and look to technology to make great services even better in the future. Introducing: Walmart Voice Order.

With the new voice ordering capabilities we’re building across platforms with partners like Google, we’re helping ...

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Apr 2 9:10 AM, General News


McDonald’s to Acquire Dynamic Yield

McDonald’s Corporation (MCD) and Dynamic Yield Ltd. today announced an agreement by which McDonald’s will acquire Dynamic Yield, a leader in personalization and decision logic technology. With this acquisition of Dynamic Yield, based in New York and Tel Aviv, McDonald’s builds on its significant technology investments for growth.

McDonald’s will utilize this decision technology to provide an even more personalized customer experience by varying outdoor digital Drive Thru menu displays to show food based on time of day, weather, current restaurant traffic and trending menu items. The decision technology can also ...

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Mar 26 8:44 AM, General News


Domino's and Xevo Deliver In-Car Ordering to New Vehicles in 2019

Domino's Pizza (NYSE: DPZ), the largest pizza company in the world based on global retail sales, knows that some people practically live in their car, so why not make the car a great place to order pizza too? Domino's is working with Xevo Inc., the global leader of in-vehicle commerce and services for automakers, to launch the latest AnyWare pizza ordering platform pre-loaded in cars starting in 2019. The new in-vehicle Domino's app is powered by Xevo Market, an automotive commerce platform for connected cars.

"At Domino's, we want pizza ordering to be simple and always within reach, no matter where a customer happens to be," said Chris Roeser, director of digital experience at Domino's. "This new AnyWare platform will make ordering pizza easy, whether you're in the car waiting for ...

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Mar 25 9:10 AM, General News


Meijer Launches "Shop & Scan" in Additional Locations 

Meijer continues the roll out of Shop & Scan, a mobile shopping checkout program, at 23 stores in Chicago and Northwest Indiana following success in Michigan test markets. The innovative technology is available through the Meijer mobile app and provides yet another way for Meijer customers to personalize their shopping experience, ultimately allowing them to shop how they want, when they want.

Shop & Scan enables users to scan bar codes on items via a mobile app and place in their digital cart. A running total of items purchased is available as customers shop throughout the store, scanning and ...

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Mar 12 8:52 AM, General News


Sam's Club Now Checks Out New Technology
 
Two years ago, Sam's Club launched Scan & Go, a service that allowed shoppers to scan their own groceries using a mobile app. The launch was a success, and in October, the Walmart-owned wholesale club doubled down on their mobile offerings with the launch of Sam's Club Now.
 
The Sam's Club Now moniker designates two things: the company's new mobile app, and a unique store location in Dallas. The app was built on the original Scan & Go app and offers both that functionality and an expanding list of other tools. The store serves as a live testing facility for technological initiatives, including new inventory control and customer experience programs.
 
It's described as a "mobile first shopping experience". A timely project, as customers are increasingly ...
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Mar 5 9:38 AM, Urner Barry




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Foodmarket, a specialized media offering from Urner Barry, is the premier source of market news for the food industry.

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