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Kroger Introduces First-of-its-kind, Delivery-focused Customer Fulfillment Center
Grocery retailer Kroger has launched its first Customer Fulfillment Center (CFC). The CFC aims to transform the grocery delivery process with the help of technology developed by Ocado.
"2020 was a pivotal year for grocery e-commerce, with Kroger's digital business scaling to over $10 billion—and achieving a record digital sales increase of 116%," said Rodney McMullen, Kroger's chairman and CEO. "We're incredibly proud to achieve this milestone that advances our position as one of America's leading e-commerce companies...
National Restaurant Association Survey Breaks Down How Consumers Used Restaurants During Pandemic
In the early days of the coronavirus pandemic, the National Restaurant Association began a weekly survey of 1,000 adults to see how they were utilizing restaurants.
Starting in February 2020, the survey “tracks the extent to which U.S. adults participated in restaurant and foodservice on a week-to-week basis.”
The survey is broken down into six periods over the past 12 months and focuses on patronage during breakfast, lunch, afternoon snack/beverage and dinner and both on-premise and off-premise dining...
Quicklly Expands Industry-Leading Digital Marketplace to New York-New Jersey Metro Area
On the heels of a remarkable $1.27 million pre-seed funding round, Quicklly, the nation's largest and most comprehensive Indian and South Asian food marketplace, today announced the expansion of their footprint to now serve customers in the New York-New Jersey Metropolitan Area.
With a delivery range that stretches from Journal Square to Manhattan, Hoboken, Edison, and up to Long Island, Quicklly is now making the savory tastes, smells, and offerings of New Jersey's India Square more accessible to customers within a 20+ mile radius...
Walmart and Gatik Go Driverless in Arkansas and Expand Self-Driving Car Pilot To a Second Location
Last year Walmart began an autonomous vehicle pilot with Gatik to move customer orders on a two-mile route between a dark store (a store that stocks items for fulfillment but isn’t open to the public) and a Neighborhood Market in Bentonville, Arkansas. Since then, Walmart has safely driven more than 70,000 operational miles in autonomous mode with a safety driver.
Now, the company is taking the next step forward: Gatik’s multi-temperature Autonomous Box Trucks will operate this route driverless in the state of Arkansas. This achievement marks a new milestone that signifies...
Chipotle to Open Its First Digital-Only Restaurant
Chipotle Mexican Grill announced its first-ever Chipotle digital-only restaurant called the Chipotle Digital Kitchen. Located just outside of the gates to the military academy in Highland Falls, NY, the restaurant will open this Saturday for pick-up and delivery only. The new prototype will allow Chipotle to enter more urban areas that wouldn't support a full-size restaurant and allows for flexibility with future locations.
Digital Kitchen Restaurant Design
The Digital Kitchen concept is focused on accelerating the digital business in non-traditional locations. It is unique because it does not include a dining room or front service line and...
Survey: COVID Led to Surge in Off-Premise Dining, Other Operational Changes for Franchisees
The 2020 Restaurant Franchise Pulse survey, conducted by TD Bank, found that coronavirus lockdowns and unwillingness to eat out at restaurants led restaurant franchisees to pivot to a pick-up and delivery model.
Just shy of 75% of survey respondents prioritized off-premise dining with enhanced delivery and online or mobile ordering methods due to COVID-19. This led to a 19% jump in the percentage of sales linked to off-premise orders.
An interesting note was that although 86% of respondents had delivery...
Instacart Raises $200 Million in New Funding as Grocery Delivery, Pickup Booms During Pandemic
Grocery delivery service Instacart announced it has raised $200 million in funding led by existing investors Valiant Peregrine Fund and D1 Capital Partners.
2020 has been a strong year for the company, which has seen its valuation more than double since the year began as consumers have pivoted to online grocery shopping during the coronavirus pandemic.
According to CNBC, the company’s valuation jumped to $17.7 billion following the funding round, up from $7.9 billion when 2020 began. Instacart is now...
New York City Partners with Mercato to Equip Independent Grocers with Online Ordering & Delivery
Mercato has been selected by the City of New York to become the eCommerce marketplace that will connect underserved NYC communities to local grocery stores. Through this partnership, select stores in all five boroughs will begin offering their inventory online and via local delivery - a functionality these stores weren't previously equipped with.
"As a native New Yorker and the son of an independent grocer in Brooklyn, I am excited to work with the City to support these neighborhood grocers and to announce Mercato's commitment to improving access to quality food for residents of areas that were impacted by the COVID crisis while also providing these local retailers with a new sales channel..."
Foodservice Focus Shifts With No Tailgating, Spectators as Football Season Kicks Off
Most NFL fans won’t be firing up their grills in the parking lots or purchasing sandwiches while cheering their favorite teams this year.
At the same time, fans who typically head out to their favorite sports bar or restaurant to catch the game, may not have the opportunity or feel safe due to COVID-19 restrictions and concerns.
Early in the pandemic, family deals and other large portioned offerings were popular among restaurants. Similar deals are being revived as favorite...
Taco Bell Owner Sues Grubhub, Claiming it Violated Distribution Agreement
Taco Bell owner Yum Brands is suing Grubhub, claiming that it violated its distribution agreement.
Yum bought a 3% stake in the third-party delivery app in 2018 as more national chains looked to lift sales by offering delivery. As part of the deal, the two signed a contract that required the delivery app to give Yum favorable pricing and service levels for thousands of Taco Bell and KFC restaurants, which are largely operated by franchisees...
Instacart Announces $225 Million In New Funding Led By DST Global, General Catalyst And D1 Capital
Instacart, the North American leader in online grocery, today announced it has raised $225 million as part of a new financing round led by DST Global and General Catalyst, with existing investor D1 Capital Partners participating. The investment comes as Instacart continues to experience an unprecedented surge in customer demand for grocery delivery and pickup. Today's announcement increases the company's valuation to $13.7 billion...
Amazon Air Expands Aircraft Fleet
Amazon continues to adapt to meet the changing needs of customers by investing in ways to provide fast, free delivery. Today, the company announced the lease of 12 Boeing 767-300 converted cargo aircraft from Air Transport Services Group (ATSG). These aircraft will join Amazon’s existing fleet of 70 aircraft to bring its total network to over 80 aircraft. One of the new aircraft joined Amazon’s air cargo operations in May 2020, with the remaining 11 to be delivered in 2021.
Amazon Air’s fleet expansion comes at a time when people in communities across the country continue to adjust to this unprecedented time, with many relying on having the items they need delivered directly to their doorstep. Amazon Air has played a central role during the COVID-19 pandemic by transporting essential PPE supplies for Amazon associates, frontline health workers and...
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