Church's Chicken Reinvents Brand Standards Measurement

When Church's Chicken re-imagined its restaurant-level brand standards measurement program to comply with COVID-19 travel restrictions, the goal was simple – make sure restaurants keep a high level of quality and service, without in-person visits from regional management and field teams. In just 60 days, the Global OPS Services team transformed the 5+ hour in-person Operation Excellence Review (OER) into a streamlined, Remote OER visitation that can now be implemented remotely. This enhanced evaluation of a restaurant's operation provides operators a detailed action plan with specific recommendations on improving brand standards. Since these Virtual OERs are much shorter than the standard visit, the brand can now conduct more visits more frequently, allowing the Operations team in the domestic and international business to provide added support for their franchisees.

"COVID-19 has caused us to innovate in so many ways. We realized that we can't send our field teams to the restaurants like we've done for years – we had to figure out how to conduct our visits remotely. These virtual visitations allow the field team to measure the operations using our proprietary mobile app called...

Sysco Eliminates Minimum Delivery Requirements and Offers Services to Support Restaurant Industry

Sysco Corporation announced it will eliminate minimum delivery size requirements for customers’ regularly scheduled delivery days as part of the company’s Restaurants Rising campaign. This change is effective on Nov. 16 for all U.S. Broadline, FreshPoint, Buckhead Meat and Newport Meat customers.

Removing minimum delivery requirements is yet another way Sysco is leading the industry in supporting the success of restaurants, providing operators significant added flexibility in managing their business and making it easier to...