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Introducing Self-Serve Ad Solutions for CPG Brands on DoorDash to Reach New Customers
Today, DoorDash is introducing new self-serve ad solutions designed to give CPGs more flexibility and options to reach nearly every household in America. We've built the largest local commerce platform in North America, and our goal is to help CPGs tap into DoorDash's 25M+ monthly active customers across our broad network of 75,000+ convenience, grocery, and retail stores, at the point of sale to drive incremental purchases. New self-serve ad products include CPG ads manager, third-party platform partnerships with Pacvue and...
BurgerFi Launches New Campaign to Further Strengthen Positioning
Inspired by its successful 11-year track record of rapid growth and innovation, BurgerFi has launched a new brand campaign. 'AmpliFi Your Appetite' brings together the unique taste and quality of BurgerFi's all-natural burgers using fresh, responsibly sourced ingredients to satisfy cravings and highlight the brand's commitment to amplify appetites with every bite.
"BurgerFi is setting the bar high for zero-compromise standards when it comes to satisfying cravings," said Patrick Renna, President at BurgerFi. "This new positioning will amplify the unique flavors and quality of..."
Market Force Measures QSR Customer Loyalty in 2022
The Quick Serve and Fast Casual Restaurant industry had clear winners and losers over the past two tumultuous years, according to Market Force Information's 2022 Quick Serve Restaurant (QSR) / Fast Casual Study.
Market Force surveyed 5,173 consumers about their most recent restaurant experience to understand which brands are consumer favorites and why.
Preliminary data shows how 53 brands scored on Market Force's Customer Loyalty Index (CLI). The CLI score measures customer satisfaction and how likely customers are to recommend a brand.
Chick-Fil-A and In-N-Out came out on top...
Giant Food Delivers More Value Through Rewards Loyalty Program with Promotion on Store Brand Items
Giant Food, the leading greater Washington D.C. regional grocery chain, today announces a new promotion through its Giant Flexible Rewards® loyalty program which will allow customers to redeem their rewards points for highly sought-after store brand products at reduced point requirements. The new promotion comes as Giant celebrates the milestone of serving one million Flexible Rewards program members, as well as the program winning Best-In-Class at the 2022 Loyalty360 Awards earlier in September.
The promotional program, running from Oct. 1 to...
Chipotle Pilots Advanced Tehnology to Enhance the Employee and Guest Experience
Chipotle Mexican Grill today announced it is piloting advanced technologies to enhance its employee and guest experience by streamlining operations and reducing friction. The company recently began piloting two new technologies in its restaurants to deliver precise forecasting, optimal quality, and increased convenience for digital guests.
Kitchen Management SystemIn select Southern California restaurants, Chipotle is piloting a cook to needs kitchen management system that provides demand-based cooking and ingredient preparation forecasts to optimize throughput and freshness while minimizing food waste. Leveraging AI and machine learning, the system...
Food Retailers Missing Out on Revenue Opportunities, New Study Reveals
OSF Digital releases the 2022 Grocery Omnichannel Retail Index with insights for food retailers and grocers to accelerate growth and increase loyalty
OSF Digital, an award-winning provider of digital transformation services to companies worldwide, announced the release of the 2022 Grocery Omnichannel Retail Index (ORI) findings in partnership with FMI, the Food Industry Association, and NRF, the National Retail Federation. The 2022 Grocery ORI reveals progress in omnichannel best practices; however, the majority of food retailers are still behind in developing integrated, seamless, and personalized experiences across all channels...
Instacart Announces 'Connected Stores' Technology to Help Grocers Unify Online and In-Store Shopping
Instacart, the leading grocery technology company in North America, today unveiled Connected Stores - a bundle of six new Instacart Platform technologies that layer on top of existing offerings, helping grocers bring together the best of online ordering and in-store shopping for consumers. Connected Stores create a unified, personalized experience for customers by enabling them to move seamlessly between a retailer's app or website and its physical, in-store experience. Together, Instacart and Good Food Holdings will open the first Instacart Platform-powered Connected Store at...
McDonald's To Open Speedee Labs Within Company's Chicago Global Headquarters
Today, McDonald's Corporation is announcing the establishment of a new facility, Speedee Labs, which will be focused on driving the customer experience and supporting restaurant teams through innovation, at its global headquarters (MHQ) located at 110 N. Carpenter Street in Chicago's West Loop neighborhood. An example of McDonald's commitment to the city of Chicago, this new facility will bring teams from McDonald's corporate office and the existing Innovation Center (IC) in Romeoville, IL together in a new innovative environment creating more opportunities for collaboration and end-to-end development of...
C&S Wholesale Grocers Partners with TCS to Build AI-Powered Distribution Model
Tata Consultancy Services has been chosen by C&S Wholesale Grocers, Inc. (C&S), an industry leader in supply chain solutions and wholesale grocery supply in the United States, to build a new operations platform on Google Cloud to reduce the company's carbon footprint and enhance the customer experience.
C&S has partnered with TCS to reimagine its operations platforms, including customer experience and grocery distribution. TCS will lead the company-wide project and help C&S establish a new cloud-based architecture that will unify its...
Panera Tests New AI Technology for Drive-Thru Lanes
Beginning today, Panera Bread begins testing AI technology in drive-thru lanes with an aim to improve and enhance the guest experience. With support from OpenCity, select Panera bakery-cafes in the greater Rochester, NY area have implemented OpenCity’s proprietary voice AI ordering technology, called “Tori”, for drive-thru orders, with the goal of maximizing efficiency and increasing speed of orders. Guests at Panera Bread cafes in Greece, NY (800 Greece Ridge Center Dr) and Webster, NY (935 Holt Rd) are the first Panera locations to experience this drive-thru innovation...
New Report Showcases Consumer Priorities to Future-Proof the Hospitality Industry
A new research report by me&u, a global hospitality at-table ordering solution, has revealed new feedback addressing consumer expectations across demographics for hospitality venues of the future. In partnership with YouGov, Red Havas and Havas Labs, this report provides an in-depth look into the changes from the customer perspective and explores new predictions that operators within the hospitality industry will adopt throughout the next decade. These findings spur from a combination of expert interviews and analysis through detailed industry reporting and media. The survey was then...
Lightspeed & OpenTable Help Restaurants Drive Improved Efficiencies
Lightspeed Commerce Inc., the one-stop commerce platform for merchants around the world to simplify, scale, and create exceptional customer experiences, today announced the expansion of its systems integration partnership with OpenTable, a leading restaurant platform and provider of online restaurant reservations.
The rich integration between OpenTable and Lightspeed enables the two systems to communicate in real-time, streamlining the core information restaurants need to run an efficient floor all in one place. Those using the Lightspeed and OpenTable systems integration can better understand diner behavior and spending, get up-to- the-minute...
Lunchbox Acquires Novadine to Transform the Entire Guest Experience for Enterprise Restaurants
Lunchbox, the modern ordering system built to grow online revenue for restaurants today announced that it has entered into a definitive agreement to acquire NovaDine, an enterprise digital ordering provider for multi-unit restaurant chains. As Lunchbox accelerates geographic growth across the country, this is the first of many steps in the company's plans to invest in new technologies for restaurants.
Together, Lunchbox and NovaDine will offer an alternative to the currently available enterprise solutions and enable restaurant operators to manage all digital guest experiences from a single...
Toast and US Foods Renew Strategic Partnership to Help Restaurants Streamline Operations and Thrive
Toast, the all-in-one digital platform purpose-built for the entire restaurant community, today announced the renewal of its strategic partnership with US Foods, a leading foodservice distributor that works with approximately 250,000 restaurants and foodservice operators across the US.
Toast and US Foods share core values of helping restaurants succeed. The renewed partnership will allow both companies to build deeper relationships with restaurant owners and foodservice operators, providing the right technology solutions to save the operator time, grow revenue and improve the customer experience...
Nathan's Famous to Pilot With Let us Nudge in 15 Locations Throughout the U.S.
Nathan's Famous, the American tradition serving New York favorites for more than 100 years, announces its partnership with Let us Nudge, an emergent restaurant technology solution that provides table seating efficiencies during both busy and slow times. We expect the Let us Nudge technology will enable Nathan's to increase sales through campaign management and targeted coupons at 15 Nathan's Famous locations throughout the country with the Nudge@Home platform.
"At Nathan's Famous, we are always seeking partners with innovative technology that enables us to offer our customers..."
Marco's Pizza® Tests Automated Voice-to-Text Ordering Using Conversational AI
Marco's Pizza, one of the nation's fastest-growing pizza brands, announced a 50-store pilot of its proprietary voice-to-text ordering system with the goal of a systemwide rollout by the end of 2022. The speech-enabled application uses conversational artificial intelligence (AI) which yielded 100% order accuracy in initial beta testing as well as increased employee and customer satisfaction.
The initial voice-to-order beta test started in Summer 2021 before moving into the pilot. Designed to provide a seamless interaction with customers, the system...
Just Eat Takeaway.com and McDonald’s Announce Long-Term Global Strategic Partnership
McDonald’s Corporation and Just Eat Takeaway.com N.V. have agreed to a new, long-term global strategic partnership, evolving their existing local agreements to provide McDonald’s customers and franchisees with the convenience and value of McDelivery® in markets across the world. McDonald’s and Just Eat Takeaway.com’s partnership will support growth of the McDelivery business and will lead to increased operational benefits for Just Eat Takeaway.com.
Just Eat Takeaway.com’s global brand and extensive geographic coverage, best-in-class food-delivery marketplace and 500,000 couriers worldwide provide numerous strategic benefits to...
Chipotle Tests AI Kitchen Assistant, Chippy
Chipotle Mexican Grill today announced its latest digital innovation, Chippy, an autonomous kitchen assistant that integrates culinary traditions with artificial intelligence to make tortilla chips. Chipotle's culinary and technology teams called on Miso Robotics to customize its latest robotic solution to cook and freshly season Chipotle's delicious tortilla chips.
"We are always exploring opportunities to enhance our employee and guest experience. Our goal is to drive efficiencies through collaborative robotics that will enable Chipotle's crew members to focus on other tasks in the restaurant," said Curt Garner, Chief Technology Officer, Chipotle...
Four New Leaders Join Cargill's Executive Team
Four new leaders are joining Cargill's executive team. They were selected for their expertise aligned to evolving customer and employee needs and their potential to drive the company's innovation and sustainability strategies around the world.
"The food system is constantly and quickly changing. To continue delivering innovative ideas and solutions for our customers, we must change as well. These leaders are guided by values and purpose, committed to our customers and passionate about feeding a growing population in a safe, responsible and sustainable way," said Dave MacLennan, Cargill chairman and CEO...
UB Consulting: Why the Rise in Egg Prices?
Mintec and Urner Barry combine to create a market leading Price Reporting Agency and Data Provider
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