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Wendy's and Google Cloud Partner to Enhance the Wendy's Restaurant Experience
Wendy's® and Google Cloud today announced a partnership to enhance the Wendy's restaurant experience and unlock new customer, restaurant, and employee experiences through data-driven insights.
Wendy's intends to leverage Google Cloud's data analytics, artificial intelligence (AI), machine learning (ML), and hybrid cloud tools to create new ways customers can order food in the drive thru, on their mobile devices and through other touchpoints. By expanding the ways customers can engage with the brand in the future, using technology like speech-to-text and...
Whole Foods Market to Launch Just Walk Out Technology at Two Stores Next Year
Whole Foods Market announced today that it will open two stores featuring Amazon’s Just Walk Out technology as an option for customers. Located in Washington, D.C.’s Glover Park neighborhood and Sherman Oaks, California, the stores are expected to open next year.
Both stores will offer the high-quality, natural and organic products and locally sourced options that are found in all Whole Foods Market locations – but customers will have an option to skip the checkout line. Using Just Walk Out technology, customers can enter, shop...
Pizza Hut Partners with Contentsquare for Experimentation and Improved Digital Customer Experience
Contentsquare, the leader in digital experience analytics, has partnered with global restaurant chain Pizza Hut, to help the brand optimize customer experiences across its digital channels.
The Digital Ventures team at Pizza Hut leveraged Contentsquare’s customer behavior insights to make meaningful discoveries as to how consumers interact with certain areas of their website.
Since adopting the platform, the team has identified several opportunities to drive experimentation, tailor personalization, and optimize customer journeys across the Pizza Hut site.
In a recent interview, Tristan Burns, Global Head of Analytics at...
Tyson Foods Accelerates Change to Operate at the Speed of the Market
Tyson Foods announced that the company is making organizational changes designed to improve operational agility, customer experience and speed of innovation to market, ensuring that all businesses are well-positioned to adapt to a dynamic environment.
“Consumer preferences are changing and evolving at a rapid pace,” said Dean Banks, president and chief executive officer of Tyson Foods. “We must accelerate our pace of change to not only meet but exceed our customers’ expectations while delivering...
Technomic's Take: 2021 Global Trends Outlook
We can only guess what’s in store for 2021 in the global restaurant space. 2020 showed us—among so many things—that what’s expected and what happens don’t always align, to say the least. That said, we think our 2020 restaurant trend forecast holds up fairly well given the reality of the marketplace affected so drastically by the pandemic. Ghost kitchens certainly moved mainstream. Vegan fare got more space to stretch and grow. Plant-based meats continued to inform product development, especially across Asia. Beverage chains certainly broke out from the crowd—again, especially in Asia. And halloumi, pinsa pizzas and sliders had strong showings on chain menus across the world. So, what’s in store for the coming year...
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