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Chipotle Pilots Advanced Tehnology to Enhance the Employee and Guest Experience

Chipotle Mexican Grill today announced it is piloting advanced technologies to enhance its employee and guest experience by streamlining operations and reducing friction. The company recently began piloting two new technologies in its restaurants to deliver precise forecasting, optimal quality, and increased convenience for digital guests.

Kitchen Management System
In select Southern California restaurants, Chipotle is piloting a cook to needs kitchen management system that provides demand-based cooking and ingredient preparation forecasts to optimize throughput and freshness while minimizing food waste. Leveraging AI and machine learning, the system...

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Sep 27 9:15 AM, General News



Food Retailers Missing Out on Revenue Opportunities, New Study Reveals

OSF Digital releases the 2022 Grocery Omnichannel Retail Index with insights for food retailers and grocers to accelerate growth and increase loyalty

OSF Digital, an award-winning provider of digital transformation services to companies worldwide, announced the release of the 2022 Grocery Omnichannel Retail Index (ORI) findings in partnership with FMI, the Food Industry Association, and NRF, the National Retail Federation. The 2022 Grocery ORI reveals progress in omnichannel best practices; however, the majority of food retailers are still behind in developing integrated, seamless, and personalized experiences across all channels...

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Sep 21 12:00 PM, General News


Instacart Announces 'Connected Stores' Technology to Help Grocers Unify Online and In-Store Shopping

Instacart, the leading grocery technology company in North America, today unveiled Connected Stores - a bundle of six new Instacart Platform technologies that layer on top of existing offerings, helping grocers bring together the best of online ordering and in-store shopping for consumers. Connected Stores create a unified, personalized experience for customers by enabling them to move seamlessly between a retailer's app or website and its physical, in-store experience. Together, Instacart and Good Food Holdings will open the first Instacart Platform-powered Connected Store at...

 

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Sep 19 9:54 AM, General News


McDonald's To Open Speedee Labs Within Company's Chicago Global Headquarters

Today, McDonald's Corporation is announcing the establishment of a new facility, Speedee Labs, which will be focused on driving the customer experience and supporting restaurant teams through innovation, at its global headquarters (MHQ) located at 110 N. Carpenter Street in Chicago's West Loop neighborhood. An example of McDonald's commitment to the city of Chicago, this new facility will bring teams from McDonald's corporate office and the existing Innovation Center (IC) in Romeoville, IL together in a new innovative environment creating more opportunities for collaboration and end-to-end development of...

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Sep 15 8:00 AM, General News


C&S Wholesale Grocers Partners with TCS to Build AI-Powered Distribution Model

Tata Consultancy Services has been chosen by C&S Wholesale Grocers, Inc. (C&S), an industry leader in supply chain solutions and wholesale grocery supply in the United States, to build a new operations platform on Google Cloud to reduce the company's carbon footprint and enhance the customer experience.

C&S has partnered with TCS to reimagine its operations platforms, including customer experience and grocery distribution. TCS will lead the company-wide project and help C&S establish a new cloud-based architecture that will unify its...

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Sep 15 8:00 AM, General News


Panera Tests New AI Technology for Drive-Thru Lanes

Beginning today, Panera Bread begins testing AI technology in drive-thru lanes with an aim to improve and enhance the guest experience. With support from OpenCity, select Panera bakery-cafes in the greater Rochester, NY area have implemented OpenCity’s proprietary voice AI ordering technology, called “Tori”, for drive-thru orders, with the goal of maximizing efficiency and increasing speed of orders. Guests at Panera Bread cafes in Greece, NY (800 Greece Ridge Center Dr) and Webster, NY (935 Holt Rd) are the first Panera locations to experience this drive-thru innovation...

 

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Aug 30 8:00 AM, General News


New Report Showcases Consumer Priorities to Future-Proof the Hospitality Industry

A new research report by me&u, a global hospitality at-table ordering solution, has revealed new feedback addressing consumer expectations across demographics for hospitality venues of the future. In partnership with YouGov, Red Havas and Havas Labs, this report provides an in-depth look into the changes from the customer perspective and explores new predictions that operators within the hospitality industry will adopt throughout the next decade. These findings spur from a combination of expert interviews and analysis through detailed industry reporting and media. The survey was then...

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Aug 18 8:00 AM, General News


Lightspeed & OpenTable Help Restaurants Drive Improved Efficiencies 

Lightspeed Commerce Inc., the one-stop commerce platform for merchants around the world to simplify, scale, and create exceptional customer experiences, today announced the expansion of its systems integration partnership with OpenTable, a leading restaurant platform and provider of online restaurant reservations.

The rich integration between OpenTable and Lightspeed enables the two systems to communicate in real-time, streamlining the core information restaurants need to run an efficient floor all in one place. Those using the Lightspeed and OpenTable systems integration can better understand diner behavior and spending, get up-to- the-minute...

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Jul 21 8:00 AM, General News


Lunchbox Acquires Novadine to Transform the Entire Guest Experience for Enterprise Restaurants

Lunchbox, the modern ordering system built to grow online revenue for restaurants today announced that it has entered into a definitive agreement to acquire NovaDine, an enterprise digital ordering provider for multi-unit restaurant chains. As Lunchbox accelerates geographic growth across the country, this is the first of many steps in the company's plans to invest in new technologies for restaurants.

Together, Lunchbox and NovaDine will offer an alternative to the currently available enterprise solutions and enable restaurant operators to manage all digital guest experiences from a single...

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Jun 9 8:00 AM, General News


Toast and US Foods Renew Strategic Partnership to Help Restaurants Streamline Operations and Thrive

Toast, the all-in-one digital platform purpose-built for the entire restaurant community, today announced the renewal of its strategic partnership with US Foods, a leading foodservice distributor that works with approximately 250,000 restaurants and foodservice operators across the US.

Toast and US Foods share core values of helping restaurants succeed. The renewed partnership will allow both companies to build deeper relationships with restaurant owners and foodservice operators, providing the right technology solutions to save the operator time, grow revenue and improve the customer experience...

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May 16 9:00 AM, General News


Nathan's Famous to Pilot With Let us Nudge in 15 Locations Throughout the U.S.

Nathan's Famous, the American tradition serving New York favorites for more than 100 years, announces its partnership with Let us Nudge, an emergent restaurant technology solution that provides table seating efficiencies during both busy and slow times. We expect the Let us Nudge technology will enable Nathan's to increase sales through campaign management and targeted coupons at 15 Nathan's Famous locations throughout the country with the Nudge@Home platform.

"At Nathan's Famous, we are always seeking partners with innovative technology that enables us to offer our customers..."

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Apr 12 8:55 AM, General News


Marco's Pizza® Tests Automated Voice-to-Text Ordering Using Conversational AI

Marco's Pizza, one of the nation's fastest-growing pizza brands, announced a 50-store pilot of its proprietary voice-to-text ordering system with the goal of a systemwide rollout by the end of 2022. The speech-enabled application uses conversational artificial intelligence (AI) which yielded 100% order accuracy in initial beta testing as well as increased employee and customer satisfaction.

The initial voice-to-order beta test started in Summer 2021 before moving into the pilot. Designed to provide a seamless interaction with customers, the system... 

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Mar 31 8:00 AM, General News


Just Eat Takeaway.com and McDonald’s Announce Long-Term Global Strategic Partnership

McDonald’s Corporation and Just Eat Takeaway.com N.V. have agreed to a new, long-term global strategic partnership, evolving their existing local agreements to provide McDonald’s customers and franchisees with the convenience and value of McDelivery® in markets across the world. McDonald’s and Just Eat Takeaway.com’s partnership will support growth of the McDelivery business and will lead to increased operational benefits for Just Eat Takeaway.com.

Just Eat Takeaway.com’s global brand and extensive geographic coverage, best-in-class food-delivery marketplace and 500,000 couriers worldwide provide numerous strategic benefits to...

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Mar 23 8:16 AM, General News


Chipotle Tests AI Kitchen Assistant, Chippy

Chipotle Mexican Grill today announced its latest digital innovation, Chippy, an autonomous kitchen assistant that integrates culinary traditions with artificial intelligence to make tortilla chips. Chipotle's culinary and technology teams called on Miso Robotics to customize its latest robotic solution to cook and freshly season Chipotle's delicious tortilla chips.

"We are always exploring opportunities to enhance our employee and guest experience. Our goal is to drive efficiencies through collaborative robotics that will enable Chipotle's crew members to focus on other tasks in the restaurant," said Curt Garner, Chief Technology Officer, Chipotle...

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Mar 16 8:52 AM, General News


Four New Leaders Join Cargill's Executive Team

Four new leaders are joining Cargill's executive team. They were selected for their expertise aligned to evolving customer and employee needs and their potential to drive the company's innovation and sustainability strategies around the world.

"The food system is constantly and quickly changing. To continue delivering innovative ideas and solutions for our customers, we must change as well. These leaders are guided by values and purpose, committed to our customers and passionate about feeding a growing population in a safe, responsible and sustainable way," said Dave MacLennan, Cargill chairman and CEO...

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Feb 28 2:04 PM, General News


Checkers & Rally’s and Presto Announce Largest Ever Rollout of Drive-Thru A.I. Voice Assistant

Presto, a leader in the restaurant hospitality technology industry, has been selected by Checkers Drive-In Restaurants, Inc., the operator of Checkers & Rally’s iconic drive-thrus, as the exclusive provider of automated voice ordering for all its corporate-owned drive-thru restaurants. Today’s announcement marks the largest and first of its kind rollout of an A.I.-based voice assistant solution in the hospitality industry.

Designed to help restaurants maximize labor efficiency, Presto’s next generation solutions help improve order accuracy, increase upsells, and provide a superior guest...

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Jan 10 1:03 PM, General News


The Pandemic has Permanently Altered the Consumer-Restaurant Relationship, TD Bank Survey Finds

The pandemic has permanently altered the consumer-restaurant relationship with operators investing in technology and real estate to align with changing consumer preferences, according to the 2021 Restaurant Franchise Pulse survey, conducted by TD Bank, America's Most Convenient Bank®.

Early in the pandemic, 72% of operators invested in delivery and mobile/online ordering to boost revenue during mandated stay-at-home orders according to TD's 2020 survey, and it appears the popularity of these offerings is here to stay.

Investment in delivery and mobile ordering pays...

 

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Jan 5 8:02 AM, General News


Church's Chicken® Shows Customers How They Do Val-YOU as the Holiday Season Wraps

As customers begin to think of ways to save following a busy holiday season of spending and giving, Church's Chicken® is showcasing its commitment to providing value. To continue the season of giving even after the holidays, Church's is providing a variety of value options for customers to save on the bold, craveable flavors from its made-from-scratch menu.

Offering both value and quality, Church's 10-piece chicken leg and thigh deal starts at $10.99 or the 3-piece chicken deal...

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Jan 3 1:41 PM, General News


Yum China's New Green Marketing Campaigns Advocate Sustainability and Eco-Conscious Living

Yum China Holdings, Inc. announced that KFC China is introducing a series of green marketing campaigns to promote more sustainable lifestyles and increase consumer awareness of eco-friendly behavior.

"Leveraging our strong online and offline connections with consumers, we hope to increase environmental awareness among the public by encouraging and rewarding more eco-friendly choices," said Joey Wat, CEO of Yum China. "In the future, we will explore more innovative ways to motivate consumers and other stakeholders to join us on our journey to drive meaningful change and..."

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Jan 3 8:30 AM, General News


Consumers Prefer to Shop at Retailers that Require Masks, According to New Survey

Forty-nine percent of consumers said they prefer to shop at retailers that require masks.

Learning to live with COVID might be the new normal.

Seventy-one percent of consumers in Numerator’s newest Consumer Behavior & Sentiment Survey said they agreed or strongly agreed with the statement, "I think we will learn to live with COVID-19 rather than ever fully returning to a pre-COVID 'normal'.

Also, almost half (49%) of consumers said they prefer to shop at retailers that require masks (61% of vaccinated consumers...

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Dec 21 8:25 AM, General News


Popmenu Releases Hot Restaurant Trends to Watch in 2022

Despite continued curveballs, most restaurant owners/operators are feeling either very optimistic (30%) or cautiously optimistic (60%) about their outlook for 2022 as they implement strategies that will change experiences for both diners and staff. To provide deeper insight into the current and future restaurant landscape, Popmenu conducted a nationwide survey of 415 U.S. restaurant owners/operators in October 2021 and compiled the findings in a new report filled with must-know trends, real-life examples and a few surprises.

Sample of Key Findings:

The labor shortage is starving restaurant sales…

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Dec 16 8:00 AM, General News


Kroger Promotes Laura Gump to Houston Division President

The Kroger Co. announced today Laura Gump, formerly vice president of merchandising for the Houston division, has been promoted to president of the division. She succeeds Joe Kelley who was recently named president of King Soopers.

"Laura has tremendous experience in the grocery and retail industries," said Valerie Jabbar, Kroger's senior vice president of retail operations. "Her ability to build high-performing teams will ensure our Houston division continues to deliver the freshest foods and a friendly and welcoming experience for our customers, whether shopping in store or online..."

 

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Dec 15 8:03 AM, General News


Deliverect Partners With Grubhub To Help Restaurants Improve Order Accuracy & Efficiency

Deliverect, a global scale-up that simplifies online ordering for more than 12,000 establishments across 30 markets, and Grubhub, a leading global online food delivery marketplace in the U.S., have partnered to streamline orders for hundreds of thousands of restaurants. Together, the partnership helps to improve order accuracy and operational efficiency, as well as save restaurant owners' time.

The partnership allows orders made on Grubhub to integrate directly into a restaurant's POS (Point of Sale), collating all orders on one device. Restaurants on Grubhub will also be able to...

 

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Nov 19 8:00 AM, General News


DoorDash Launches SafeDash™: New technology for Dasher Safety and Peace of Mind

Safety is extremely important to us, which is why we continue to invest in products, policies, and partnerships that enable us to lead the industry while better serving all members of our community. In 2019, DoorDash became the first in the industry to offer occupational accident insurance at no cost to Dashers and with no-opt-in required, helping support Dashers if they’re injured while delivering on our platform. We’ve also built out our 24/7 Trust & Safety team, a more transparent and...

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Nov 10 8:00 AM, General News


Wendy's and Google Cloud Partner to Enhance the Wendy's Restaurant Experience

Wendy's® and Google Cloud today announced a partnership to enhance the Wendy's restaurant experience and unlock new customer, restaurant, and employee experiences through data-driven insights.

Wendy's intends to leverage Google Cloud's data analytics, artificial intelligence (AI), machine learning (ML), and hybrid cloud tools to create new ways customers can order food in the drive thru, on their mobile devices and through other touchpoints. By expanding the ways customers can engage with the brand in the future, using technology like speech-to-text and...

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Oct 15 8:00 AM, General News







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