Jersey Mike's Unseats Chick-fil-A as America's Top-Rated QSR, ACSI Finds
Jersey Mike's has claimed the top spot in the American Customer Satisfaction Index (ACSI) Restaurant and Food Delivery Study 2026, ending Chick-fil-A's 11-year run as the highest-rated quick-service restaurant brand.
The chain earned an industry-leading customer satisfaction score of 84 as overall restaurant satisfaction remained steady. Quick-service restaurants held an ACSI score of 79 for the third consecutive year, while full-service restaurants maintained a score of 82, continuing to rank among the...
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