The Pandemic has Permanently Altered the Consumer-Restaurant Relationship, TD Bank Survey Finds
The pandemic has permanently altered the consumer-restaurant relationship with operators investing in technology and real estate to align with changing consumer preferences, according to the 2021 Restaurant Franchise Pulse survey, conducted by TD Bank, America's Most Convenient Bank®.
Early in the pandemic, 72% of operators invested in delivery and mobile/online ordering to boost revenue during mandated stay-at-home orders according to TD's 2020 survey, and it appears the popularity of these offerings is here to stay.
Investment in delivery and mobile ordering pays...
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