Report Finds Full-Service Restaurants are Winning Back Customers with Menu Updates
Full-service restaurants are hoping to make a comeback in 2025, thanks to menu updates and operational improvements, according to Chatmeter’s latest Full-Service Reputation Ranking Report.
The report, based on over one million reviews from June 16, 2023 to June 15, 2025, analyzed customer feedback across 10 of America's largest casual dining chains. The findings suggest that restaurants introducing new menu items and enhancing the overall dining experience are seeing a spike in both demand and customer reviews.
The Cheesecake Factory, which claimed the...
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