New Consumer Survey Signals Mobile Ordering and Payment in Bars and Restaurants is Here to Stay

As the hospitality industry returns to pre-pandemic norms, Union—a data-driven hospitality engagement platform—has released a new third-party survey detailing how consumers are adapting to new technology within bars and restaurants, such as QR codes and mobile payment apps. Some of the key findings from the survey include:

Consumers have come around to QR codes, but wish they could order and pay through their mobile devices. When asked how they feel about...

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