Survey: COVID Led to Surge in Off-Premise Dining, Other Operational Changes for Franchisees
The 2020 Restaurant Franchise Pulse survey, conducted by TD Bank, found that coronavirus lockdowns and unwillingness to eat out at restaurants led restaurant franchisees to pivot to a pick-up and delivery model.
Just shy of 75% of survey respondents prioritized off-premise dining with enhanced delivery and online or mobile ordering methods due to COVID-19. This led to a 19% jump in the percentage of sales linked to off-premise orders.
An interesting note was that although 86% of respondents had delivery...
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