How Walmart is Using A.I. to Make Smarter Substitutions in Online Grocery Orders
Last year, amidst the pandemic, Americans’ shopping behavior shifted radically. Customers increasingly began shopping online for everyday needs, including food and groceries. That surge in demand was a boon for online grocers, but it also presented a unique challenge to retailers as the combination of in-store shoppers and online volume meant some popular items could quickly sell out. Walmart’s solution was to use artificial intelligence to help both customers and Personal Shoppers choose the best substitute for an out-of-stock item.
For example...
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