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Foodservice Operators Seek Ways to Compete in 2019 Business Environment

According to the National Restaurant Association’s new State of the Industry report, operators, though generally optimistic about business conditions, say they must increase foot traffic, while keeping loyal customers content and attracting new customers at the same time.

The research indicates this year’s business environment is increasingly competitive, thus operators are seeking solutions to ensure success.

The good news, the report states, is that the majority of consumers eating out at restaurants are satisfied with their dining experiences. More than eight in 10 adult customers, or 85 percent, say they are satisfied with the service, food quality and...

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